Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,685 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish purchased 2 towels they came badly printed with marks all over them could if done a better job with my ink jet printer”

Helpful Report

Posted 1 year ago

“Ordered 29.5.23. Rang 19.06.23. Rang again 22.6.23. No towels. Presentation came and went. Had to sort other plan B gifts. Rang 26.6.23. Order put through, towels delivered next day. Great quality. Maybe I was unlucky, I wouldn’t order from them again though.”

Helpful Report

Posted 1 year ago

“Don’t listen to the lead del time, I spent a fortune on beach towels for holiday says 1-2 day’s delivery still hasn’t arrived after 10 days ended up getting delivered after I flew on holiday… customer service pants couldn’t cancel as they were personalised”

Helpful Report

Posted 1 year ago

“Pleased with the customised towel. Great size. Perhaps we were expecting it to be a bit thicker but it will be lighter in the case so not a problem. Thankyou and wouldn’t hesitate to order more from you.”

Helpful Report

Posted 1 year ago

“Received product, good quality. Would order again. Waited longer than advertised, so would advise others to order in advance”

Helpful Report

Posted 1 year ago

“Need to be clearer about shipping times and include an estimated production time, I wouldn’t have ordered if I’d have known it would have taken 3 weeks. Requested to cancel the order but was never acknowledged.”

Helpful Report

Posted 1 year ago

“Absolutely love our Mr & Mrs personalised towels. Good quality and arrived quicker than expected. Would use recommend and use Custom Gifts again. Thank you :)”

Helpful Report

Posted 1 year ago

“Fantastic flag at a fantastic price, speedy delivery too 👏 came just in time for Prague 😜⚒️”

Helpful Report

Posted 1 year ago

“Always been a bit suspicious of ordering online with stories of deliveries taking weeks to arrive or not arriving at all.Just used Custom gifts for the 1st time and from ordering to arriving in less than a week .As well as emails constantly updating me .Will definitely use again”

Helpful Report

Posted 1 year ago

“Well packaged,and no long wait for delivery from the order time.Thankyou”

Helpful Report

Posted 1 year ago

“Well, after ordering I then decided to research the company and honestly thought I was scammed, the reviews were terrible. Ok, the delivery took just over 4 weeks after ordering so was way too late for a birthday present and the polyester is of the worst, cheapest type but overall, for the price comparison of a personalised bedding set, it’s cheap but the pictures have come out brilliantly and my son loves it.”

Helpful Report

Posted 1 year ago

“Perfect gift”

Helpful Report

Posted 1 year ago

“Fantastic communication & service. Really helpful & great quality products.”

Helpful Report

Posted 1 year ago

“unbelievable quality really pleased”

Helpful Report

Posted 1 year ago

“Great service! Did think they were going to remove to white background from my image but to be fair that’s probably something I should have done or enquired about. Quick and well priced.”

Custom Gifts 5 star review on 29th May 2023

Helpful Report

Posted 1 year ago

“Great product, delivered quickly”

Helpful Report

Posted 1 year ago

“Fantastic, exactly as I wanted my customized flag, 10/10”

Helpful Report

Posted 1 year ago

“I had a flag printed. It looks fantastic. Good quality. Exceptional value. Delivered on time. Everything was faultless.”

Helpful Report

Posted 1 year ago

“Very good. Brilliant quality. Ready for Wembley”

Helpful Report

Posted 1 year ago

“Omg! These are gong to be such a joy for a stag and hen do. Very good sized towel and image quality very good”

Custom Gifts 5 star review on 18th May 2023

Helpful Report

Posted 1 year ago

Custom Gifts is rated 4.3 based on 3,685 reviews