Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.77

4.8 Rating 528 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 528 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of product Easy to use website Great sale Speedy delivery”

Helpful Report

Posted 8 years ago

“We booked our last cruise with you via Rob in Barrow and have been back to book again with him this morning. He is approachable by phone or in person at the office and does his best to accommodate you. He's very friendly & professional and we trust that he always does his best to get us the best cruise and cabin at the best price,we will definitely book through Rob at Cruise Direct again.”

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Posted 8 years ago

“Terrible service missing item”

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Posted 8 years ago

“Listened to my needs. Friendly. Happy to provide several options. Knowledgeable. Thorough attention to details. Advice on Visa requirements. Competitive costings.”

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Posted 8 years ago

“Very friendly, personable staff, who always make you feel as though they genuinely want to do the best for you. No query is too small for them to deal with, and they persevere to make sure the holiday is exactly what you want. An all-round feelgood experience!”

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Posted 8 years ago

“Having spent a whole frustrating day trying to find, choose and book a holiday this autumn for my wife and I, like manna from heaven we received a text message from Cruise Direct re a perfect cruise at a great price. On phoning I was cordially greeted by Lucy who proceeded to advise and eventually find the very best deal to fit our particular requirements. She was obviously really pleased to find the best deal for us as regards price, cabin grade and position which came over through her voice. I feel I made a friend. Thank you Lucy”

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Posted 8 years ago

“It's a shame you have to pay for both delivery and returns. I'll would make more purchases, if it wasn't for this.”

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Posted 8 years ago

“Very personable to deal with, always go that one step further to ensure the best price possible for you.”

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Posted 8 years ago

“I was given a cabin which was so noisy with the ships engine noise that I could not sleep my husband is deaf so it did not disturb him I was given alternative cabins all which had serious problems obviously all vacant because of their issues. I wrote to cruise maritime and also yourselves. I had back a reply from cruise maritime which had been manipulated to make out I was (obviously a poor sleeper) My holiday was completely destroyed and took a long time to recover from my (holiday) Your company completely ignored my letter which was very disappointing. Sandra rodgers”

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Posted 8 years ago

“They,especially Kelly,deal with our cruise bookings and enquiries efficiently,professionally and make us feel like we are valued customers. We would never book with anyone else.”

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Posted 8 years ago

“Cruise Direct made us aware about our cruise and kept us informed all the time until our cruise started they are very customer focused we have already booked through Cruise Direct for 2017”

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Posted 8 years ago

“Efficient and well mannered helped in every way”

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Posted 8 years ago

“Good competitive prices,excellent liaison,I will continue to use your services. A good job,well done.”

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Posted 8 years ago

“Cruise Direct made me very happy from the first time I made contact with them. Absolute professionalism was shown throughout. Jamie provided me with lots of permutations re holiday ideas and once I had decided which one to choose, the work was done for me. The holiday was absolutely fabulous. There would be no hesitation in booking with Cruise Direct again. A big thank you to you all.”

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Posted 8 years ago

“Good pricing, very easy to book and paperwork provided promptly.”

Helpful Report

Posted 8 years ago

“Good, speedy, personal service which is tailored to our needs and delivered last a competitive price.”

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Posted 8 years ago

“Nothing was too much troublemaker every detail was dealt with efficiently and curtiously. It meant a hassle free and enjoyable experience right to the beginning.”

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Posted 8 years ago

“Leaving from Dundee”

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Posted 8 years ago

“Thank you for the Sales Manager, Mr Jamie Harris who took prompt action in resolving the discrepancy arising from my booking balance on 26 June 2016. Also, many thanks for the great efforts from Miss Kristy who has maintained close contact with me regarding this matter. They have displayed their zeal and enthusiasm in their owrk. I would like to appreciate the great effort from Miss Hannah Callaghan and Jocelyn Kinnie as they were very polite and friendly when handling with my booking recently. They have demonstrated their professionalism in the work. Besides, Cruise Direct offers credit voucher to its customers which is very attractive. In veiw of the above, I would grade Cruise Direct is one of the best travel agencies despite some of the other travel agencies have offered similar discount to me. In fact, I have introduced Cruise Direct to my friends and guests whom I met in the cruises. I wish Cruise Direct every success in the future.”

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Posted 8 years ago

“I cannot fault the excellent service that I have received from Jamie Harris and his staff. Nothing was too much trouble and good advice given at all times. I have used Cruise Direct for all of our cruises, and will be using them again and again.”

Helpful Report

Posted 8 years ago

Cruise Direct is rated 4.8 based on 528 reviews