Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.77

4.8 Rating 527 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 527 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

Write Your review

Tell us how Cruise Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a long standing relationship with my contact at Cruise Direct and she is outstanding!!”

Helpful Report

Posted 7 years ago

“Sophie Kell your representative dealing with my cruise,dealt with my booking with great efficiency,explaining every aspect of my booking.Thanks Sophie.”

Helpful Report

Posted 7 years ago

“happyhappyhappyhappyhappy”

Helpful Report

Posted 7 years ago

“Absolutely exceptional service, with a truly impressive price on a luxury cruise. Efficient, helpful and extremely cooperative. Credit card charge minimal compared to competitors. Will definitely use for my next cruise. Thank you, Alistair”

Helpful Report

Posted 7 years ago

“Quick and efficient service.”

Helpful Report

Posted 7 years ago

“Lucy was amazingly patient and responsive to our ever changing choices!”

Helpful Report

Posted 7 years ago

“""Friendly,patient,professional staff!keep up the good work.special thanks to neisha!”

Helpful Report

Posted 7 years ago

“"We have been on many cruises and other holiday experiences and I like to think that I can get the best deal after exhaustive internet research. But not only did I get the best deal for our chosen cruise from Cruise Direct but, upon telephoning to check a few details, I had the pleasure of speaking to a clearly knowledgeable agent, Rob Goodburn, who seemed genuinely determined to assist in every way he could. And without the pushy sales agent patter which so infuriates me. I see that Rob has been commended by other reviewers, so this is further testament to his customer handling skills. In the past I have often booked with US cruise brokers who, when the exchange rate was better, anyway, were generally able to offer the cheapest prices; but with the downside that they all seem to be hard-wired into trying to get you to go for cabin upgrades, beverage packages, excursions and so forth. No more! How refreshing to deal with a company and an individual who not only offer keen and transparent pricing but who also seem genuinely interested in making the customer happy with both the purchase and the buying experience. I will most definitely be a returning customer.”

Helpful Report

Posted 7 years ago

“Great people nothing too much trouble. Not pushy just very knowledgeable and obliging. Great sense of humour too. 👍 👍 👍.”

Helpful Report

Posted 7 years ago

“Had a few reps uninterested and then Hannnnah Jackson dealt with my latest booking . A joy to deal with”

Helpful Report

Posted 7 years ago

“I was very impressed with the service I received from Rob Goodburn today. He listened to my enquiry, nothing was too much trouble. He kept me up to date with his progress whilst he was waiting to get through to the cruise line. He was very thorough with the enquiry, suggesting better placed cabins, to reduce noise etc. The prices with cruise direct are very competitive and I came away with a holiday booked at a price that was very pleasing. It was a pleasure speaking to Rob and at no stage did I feel pressured to make any decisions. I think this was the best service from a cruise agent I have had over the years. Would definitely look to book again with the quality and friendliness of the service I received today. Thanks Rob.”

Helpful Report

Posted 7 years ago

“Staff politeness efficiency and price.”

Helpful Report

Posted 7 years ago

“Very friendly & helpful. sorted everything out which I needed. Will use them again.”

Helpful Report

Posted 7 years ago

“Emma your cruise consultant was very polite and helpful with my booking and answered all of my questions”

Helpful Report

Posted 7 years ago

“I was knocked out with the help given to me by the Cruise Sales Consultant Lucy Aspin, nothing was too much trouble. This kind of service will bring me back again & again to Cruise Direct. Thank you.”

Helpful Report

Posted 7 years ago

“Stacey was as helpful as ever. Good friendly service and very informative. Always a pleasure booking through Cruise Direct.”

Helpful Report

Posted 8 years ago

“Over the moon”

Helpful Report

Posted 8 years ago

“Quality and convenience”

Helpful Report

Posted 8 years ago

“Saw the cruise we wanted offered at a good price. Started booking online which was easy but then telephoned instead. Got through to Heidi who was professional, helpful and very friendly. She gave me a phone number so that I could ring her back and when I rang back she booked it all for me. Followed up by emails and a courtesy phone call. Perfect!”

Helpful Report

Posted 8 years ago

“Great choice of product Easy to use website Great sale Speedy delivery”

Helpful Report

Posted 8 years ago

Cruise Direct is rated 4.8 based on 527 reviews