Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.69

4.7 Rating 340 Reviews

93 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.7

Based on 340 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carol went out of her way and got us a fantastic deal”

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Posted 11 months ago

“I have booked with Zoe at Cruise Direct for our last 4 holidays, she is absolutely brilliant! Always going above and beyond, calling me late in the evenings to fit in with my schedule, on her days off and weekend. Holidays are wonderful but until I met Zoe the booking process was always very stressful, not anymore! Thank you Zoe for being an absolute superstar!!”

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Posted 11 months ago

“Carol was excellent She took time to explain everything and was clear in her exposition of all the variables .”

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Posted 11 months ago

“We have to say a huge Thankyou to Carol who somehow worked her magic to get us a great deal for a terrific cabin and was so diligent and patient with all our inquiries. Even called us outside of working hours to ensure we got what we wanted. We’d been talking to another cruise company who were offering us a much inferior cabin at a much higher price so we’re delighted. Thanks Carol.”

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Posted 1 year ago

“Booked our first cruise to the Caribbean and spoken to Marian, her level of knowledge and the amount of detail she went into re the different cabin types and grades was excellent and really couldn’t do enough for us. Will only book with cruise direct in future and got a fantastic price. Thank you Marian your a credit to Cruise direct.”

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Posted 1 year ago

“Marian who we booked eoth was so helpful polite zns qent above and beyond in all that she could do amazing...”

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Posted 1 year ago

“I enquired about a last minute booking for a P&O Cruise and Carol was brilliant! She took the time to understand the type of cabin location that we needed and was happy to keep looking to find the right one for us. It was our first time speaking with Cruise Direct but my booking was dealt with brilliantly and all confirmed by P&O promptly so will definitely be using yourselves again and recommending to all friends and family. Thank you so much Carol you are an asset to Cruise Direct.”

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Posted 1 year ago

“Carol was a great help offering not only her experience and knowledge but also dealt with me in a very personal and caring way. A pleasure to deal with and an asset to your business. Thank you”

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Posted 1 year ago

“Spoke with Marian today who was extremely helpful.Having never been on a cruise before she was able to answer all my questions with confidence and took the time to listen to my needs as well as search for different options that would be best suited to my individual circumstances. Would definitely recommend after this service I received!”

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Posted 1 year ago

“Excellent customer service, thank you Nikki. We got a great deal on a river cruise. Great communication and Nikki was extremely helpful addressing my many queries promptly. Booking was easy and straightforward. Highly recommended.”

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Posted 1 year ago

“The customer service was amazing! All my questions were well answered and if they didn't know something they found out and then called me straight back. Probably the best expirence I have had when booking something though the phone. Recommend speaking to Marion for the best info and friendly service you will ever receive! Thankyou so much! I'm very excited about my cruise! 🌻”

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Posted 1 year ago

“We wanted to book a river cruise and now we have Zoe has been very helpful so far. the price is better than the cruise company themselves and Zoe helped me with a link for the tour information to look at them. I wanted to talk to cruise direct with questions before booking as Zoe was emailing me information I called from Australia and Zoe called me back nothing was a problem so far I am very happy with the service. We are looking forward to our cruise in July”

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Posted 1 year ago

“I will never use Cruise Direct again. *Long story short, at the end you end up paying the same prices as cruise line websites because they charge gratuities (without letting you know) two days after confirmation* *Long story long* I was going to book my cruise through the Norwegian Cruise Line website and decided to go with this page instead because the price was less. I got the upgraded price (not the Sail Away) so that we could get the Free at Sea package (free unlimited open bar, free wifi, etc) and two days after booking, I got an email that my credit card was declined for an extra charge that Cruise Direct tried to do, a couple hours later I got an email that they tried to charge the gratuities (TWO DAYS LATER) and the card was declined. Thank God that I have all my credit cards blocked and that was the reason it got declined because if not I would've got charged without ever knowing. Plus, at the end, it is exactly the same price as the NCL direct website because NCL charges the gratuities right away. When I contacted Customer Service, their exact answer was "They give you the full price with grats included, but sometimes guests do not wish to have the open bar and dining, so we leave that open for choice" which I think is them trying to make a fool out of the people that buy. They tell you that you are getting the free at sea package, so you think that you are paying less than booking it with any other website (that includes the grats) and at the end they charge the same. It is definitely the first and last time I book with them. Completely and utterly disappointed.”

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Posted 1 year ago

“Zoe was great at helping us with our booking. We are looking forward to our cruise.”

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Posted 1 year ago

“Customer service (Nicki) was amazing, she helped me price up and confirm our 16 day holiday with ease, very helpful and friendly”

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Posted 2 years ago

“Stacey & Jamie have been very helpful. Recently had my return airfare refunded from a cruise earlier this year, where the end of cruise had to be changed, and have made two bookings for cruises in 2022.”

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Posted 3 years ago

“Found out yesterday that cruise maritime has gone into administration so my cruise is now cancelled. I have had no information from cruisedirect. Uk I have sent emails just bounce back phone calls automated message. I am now so frustrated clearly no cruise for october and looks like my money is lost so disappointed would just like a response from this large company. Can someone from the company PLEASE respond just want my money back which I am entitled to as they are unable to deliver the cruise with the company being in administration. Considering I work for the NHS this is yet another stress for me.”

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Posted 3 years ago

“Can soneone please help got a cruise. Booked for October however need to cancel offices closed and emails not working very frustrated as work for NHS”

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Posted 3 years ago

“Firstly I think one star is too much for them Been trying to contact cruise direct. Cannot believe their phone lines are not manned, there is no chat option and no reply to emails. We are due to pay the balance of our cruise next month. A large company who must have 1000's and 1,000s of customers and yet are more than likely claiming the furlough package, with no thought for their customers that have saved and paying out a lot of money for holidays. Disgusted, and the one lesson I have learnt is if I book another cruise, it will certainly not be through cruisedirect, who appear to have no thought for their customers. I see someone below was contact by Jamie, who I made my booking through, so he is still working then!!!!!!”

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Posted 3 years ago

“I would like to amend my previous poor review as I I have now been contacted by Jamie Harris of cruise direct who was extremely efficient and resolved all my issues he is a credit to the company and has restored my faith in them.”

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Posted 3 years ago

Cruise Direct is rated 4.7 based on 340 reviews