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Cruise Direct Reviews

4.7 Rating 343 Reviews

93 %

of reviewers recommend Cruise Direct

Company Reviews

4.7

Based on 343 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zoe SW recommended to us the best things to do, offered us the time for dining, the price is much cheaper through Cruise Direct. I would not go to anyone else now, amazing customer service. Zoe really listened to what we wanted and suggested where was the best area to be on the ship. Would definitely recommend Cruise Direct to all.”

Posted 8 months ago

“We book today with Bethany, she was absolutely fantastic very knowledgeable easy to talk to, I had lots of question and she answered with great patients, she had a lovely manner, will definitely book through Cruise direct again in the future . Thank you so much Bethany, your a credit to the company.”

Posted 8 months ago

“Extremely helpful and friendly travel consultant Leanne. Would contact her again for next cruise.”

Posted 8 months ago

“Leanne was extremely patient and helpful with my choice of cruise. A lovely person to deal with and someone I would contact again to book my next cruise.”

Posted 8 months ago

“Carol was extremely helpful and knowledgeable and certainly went to great lengths to answer all my questions. She replied very quickly each time there was a query and sent the details and information virtually by return. I would certainly use Barrhead Travel and Cruise Direct again !”

Posted 9 months ago

“Zoe Swift was very helpful. Unfortunately, I was unable to proceed with any cruise because of Brexit Visa Bureaucracy BS.”

Posted 9 months ago

“Such a very helpful nice company. This is the second time I have used them and recommended them to friends.”

Posted 9 months ago

“Nothing is too much trouble for Carol Cole so kind and helpful plus knowledgeable and efficient. This lady represents the best of travel agents. I have no hesitancy in recommending Carol and Cruise Direct as a company.”

Posted 9 months ago

“Nicky Rawlins was exceptionally diligent in dealing my enquiry and subsequent booking. She demonstrated care for the customer and determination and swiftness in delivering the right result. Thank you”

Posted 9 months ago

“Marian was absolutely amazing! We were looking at a cruise in Sept to join our friends from the USA. Marian gave us prices and when she went to book, the cabins had disappeared and were no long available! She checked every single day as could not understand why this happened. Three days later they reappeared and Marian was as excited as we were! We booked the cruise at the same price quoted and can't wait to Cruise on Valiant Lady in September. Marian went over and above what we expected. She really did exceed our expectations on all levels! A big Thank you!!”

Posted 9 months ago

“Marian has been a delight to deal with. very friendly, efficient and informative. I would definitely book with her again.”

Posted 9 months ago

“I have been booking cruises with Laura for over 2 years now. Nothing is too much trouble, her service and attitude are exemplary. A delight to deal with.”

Posted 9 months ago

“Laura was absolutely first class. Went above and beyond to help us change our booking when we couldn't keep the first date. She didn't accept first refusal from cruise company but kept going for us without us having to ask again and then rang with new date. She is a credit to the company and I wouldn't hesitate to use the company again because if her. Such a lovely helpful kind person. Thank you so much laura”

Posted 9 months ago

“Dealt with Laura Straker - can’t recommend this lady enough. She even changed our sailing date with no hassle as all - she has been such a star and made what I thought would be a stressful situation a very happy one !”

Posted 9 months ago

“Wonderful service today. Carol our booking agent made it all so easy. Thank you.”

Posted 9 months ago

“Laura is first class . Friendly matter efficient and great knowledge . Nothing is a bother to Laura . This is the second time I’ve booked a holiday with her and will continue to do so in the future”

Posted 10 months ago

“Wonderful service from Laura, so professional and helpful, she couldn't be anymore helpful. I will recommend her and this company to anyone considering a cruise”

Posted 10 months ago

“What a joy it is dealing with Laura . A happy, efficient individual”

Posted 10 months ago

“Booked our first cruise with Barrhead/Cruise Direct back in 2015, and have just booked our 5th cruise! The personal touch you guys put into booking our holidays means we will keep returning, you provide options for differing budgets and feedback on your own experiences on cruises to ensure we know exactly what to expect. Booked this time with Zoe S, and didn't disappoint at all - like chatting with a mate you've not seen in years!”

Posted 10 months ago

“We’d like to say how amazing Laura Straker is as a travel advisor she goes over and above to help with help and advice. She deals with any queries as soon as possible and keeps you upto date while she’s sorting things for you. She’s at the end of an email when ever you need her. We’d definitely recommend asking for Laura when you’re looking at booking your next holiday. We’d never look at booking with anyone else in future.”

Posted 10 months ago

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Cruise Direct is rated 4.7 based on 343 reviews