Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,472 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paula Molley was excellent as usual she dealt with our booking efficiently answered all our questions and was caring and met all our needs”

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Posted 4 years ago

“Absolutely fantastic as always Paula mollycoddle is excellent at every accept of booking thank you x 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻”

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Posted 4 years ago

“Brilliant service from Shelley from start to finish, kept us in the loop all the time and even sorted another complimentary PCR test for us when I messed up and registered my wife as her father, due to pesky Google auto fill 😂😂😂. Would recommend Cruise118 and they saved us a fortune. Happy days 👍”

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Posted 4 years ago

“Very helpful and patient staff.”

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Posted 4 years ago

“Brittany was very friendly and extremely helpful when booking and also ensured all issues with the Princess Medallion were sorted out.”

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Posted 4 years ago

“We booked our cruise with Sam. Very knowledgeable, great service and very impressed!”

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Posted 4 years ago

“Very helpful and efficient pleasure to deal with Shelly, will definitely book with Shelly. 😊”

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Posted 4 years ago

“The booking was really good shelley was really pelpfull.”

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Posted 4 years ago

“Excellent service from cruise concierge Shelley Brackenbury, this is second cruise I have booked through Shelley, in all dealings I have found her extremely helpful.”

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Posted 4 years ago

“From the moment I contacted cruise118.com they were a pleasure to talk to. Vicky was happy to answer all my questions and there were a lot. She would call me back when she said she would. There was a problem with the cruise line releasing the cabins and everyday she would check for me. Her manager Amelia was also extremely friendly and helpful when making the booking. Definitely recommend”

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Posted 4 years ago

“Very helpful willDefinitely use cruise 18.com again in the future”

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Posted 4 years ago

“Once again super service from Rachel”

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Posted 4 years ago

“There is a real lack of transparency are around how 118 apply future cruise credits (FCC). We were given one figure for the FCC (from 118) to be deducted, or so we thought, from the total price, leaving the balance to pay which we did. As soon as we paid the balance, leaving nothing more to pay, there was an "issue" with the amount of the FCC that could be used. Apparently not all of the FCC could be used to reduce the balance, with various issues raised from flights to taxes etc and the "unusable" part was unable to be carried forward - it just sort of disappeared, never to be seen again. The bottom line is that we had to stump at further £422 or 118 would cancel cruise. Sought clarity and none was provided. Raised a complaint and got a single sentence reply that suggested that they had not even read or understood the issues, or there was just complete disdain for our issue, and that they just needed to close the case. Lack of transparency, sharp practice, the dark arts, or call what you will but if you get a FCC, make sure you ask them, (and even better get it in writing) how much of that is actually able to be used against your next/future booking. Despite FCC being a fixed amount - all is not what is seems.”

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Posted 4 years ago

Dear Gary and Janet Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Your email to customer relations team has been received and they will investigate the matter in full, as Janet is on leave this week another member of the team will contact you within 72 hours to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated. Customer relations.

Posted 4 years ago

“Two separate bookings, and both ladies I spoke to were freindly , afficiant informative, and took time to make me feel special .thanks to Stacey Dixox,and Victoria Dimmock.”

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Posted 4 years ago

“Very helpful and efficient pleasure to deal with”

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Posted 4 years ago

“Caroline could not have been more helpful great advise on all aspects of the ship and knowledge of which cabin to choose. Highly recommend Caroline if you see this Thank you !”

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Posted 4 years ago

“Very helpful staff Would book with again based on our first experience booking through them”

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Posted 4 years ago

“Excellent service as always Thanks to Helen Conway 😁”

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Posted 4 years ago

“I spoke to Paula Malloy. She was excellent! I'm a lady in a wheelchair and so required a fully accessible cabin. I had marked down several possible cruises from southampton and she patiently went through each one. Paula eventually found an accessible cabin and a perfect cruise for us. She was a delight and we would like to thank her. We will definitely book with her again. From Lyn and Shaun Charles.”

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Posted 4 years ago

“Concierge John, top man.”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,472 reviews