Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,107 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katherine very helpful in all areas”

Helpful Report

Posted 4 years ago

“Very helpful and quick response to anything asked thankyou”

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Posted 4 years ago

“Katherine very helpful in all areas”

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Posted 4 years ago

“Shelley was very helpful with my booking and made the experience seamless and easy despite having connectivity issues during the call.”

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Posted 4 years ago

“Sales advisors were very good and very knowledgeable.”

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Posted 4 years ago

“Katherine very helpful in all areas”

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Posted 4 years ago

“After being told twice the cabin I requested was now taken the girl then said I no it was not I could get it was a bit disappointing then instead of just taking the deposit she debited the full amount I then had to call back to get it sorted”

Helpful Report

Posted 4 years ago

Dear Guest Thank you for your review and taking my call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Once again please accept my sincere apologies, I am happy that the refund left us quickly. Rest assured that our conversation has been noted in full. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“I have to say that Claire Ketteringham has been absolutely amazing she help sort things out for our holiday and got back to me asap every time I sent an email, such a lovely, helpful lady Thank You So So Much would highly recommend to our friends and family 😃”

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Posted 4 years ago

“Our cruise adviser was fantastic, knowledgeable and efficient and made the whole experience seamless. So looking forward to the holiday, now!”

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Posted 4 years ago

“118 cruise's are by far the best travel service we have used! Customer service is incredible We had very unusual requests with a terminal family member. They gone above and beyond. From start to finish. They Helped to rearrange, serveral times and even through the refund as we sadly couldn't travel no more. The compassion was very grateful. We Will definitely be booking through 118 cruise's again. We can't thank you enough for all your help. And recommended highly to all.”

Helpful Report

Posted 4 years ago

“Daniel Norris was friendly and extremely accommodating ensuring we had the best group booking. He was patient, listening to what we wanted and looking for best cabins for our needs. He went above and beyond and Georgina completed our booking was fantastic too, easy to talk to, friendly and ensuring all our needs are met especially have a son with special needs. I would definitely book using these agents again and feel confident that they are looking out for my best interests. 😉”

Helpful Report

Posted 4 years ago

“Our cruise adviser was fantastic, knowledgeable and efficient and made the whole experience seamless. So looking forward to the holiday, now!”

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Posted 4 years ago

“Excellent advice and service from Shelley. Professional and efficient”

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Posted 4 years ago

“Excellent advice and service from Shelley. Professional and efficient”

Helpful Report

Posted 4 years ago

“Had great fun making our booking. Karoline the sales concierge was just brilliant. She was very knowledgeable and went well above and beyond to find out the tiny detailed things that I wanted to know. Our party is a mixed group of ages and Caroline was able to explain how to mix and match things so that everyone was catered for but at the best prices availabe.”

Helpful Report

Posted 4 years ago

“Rachel at Cruise118 was recommended to us and now I can see why. She made it an easy and smooth process, fitting around what worked for us - a rarity in current times. She offered practical, straightforward advice and the best price of anyone. Definitely will book again.”

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Posted 4 years ago

“Fantastic company, friendly helpful and knowledgeable employees. Always book my cruises with you”

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Posted 4 years ago

“Excellent booking process, thank you”

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Posted 4 years ago

“The agent I dealt (I think his name was John?). He was excellent, very patient and informative and so helpful. For all my future holidays I will be dealing with him and will recommend him to my all friends who travel a lot (when they can!). I can’t thank him enough.”

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Posted 4 years ago

“Really excellant service from Andrea. Very knowledgeable on the ship which was very helpful and very friendly.”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 16,107 reviews