Cruise 118 was our go to company for cruises, but not any more. Had a Princess Cruise booked for November 2020. The cruise was cancelled in August and has taken 23 weeks to get our money back, not withstanding the legal requirement to refund in 2 weeks. Cruise 118 kept blaming Princess Cruises, yet Princess refunded the money paid direct to them for excursions within the 2 week period, and on various blogs Princess were praised for their quick refund policy, which suggests that Cruise 118 were the ones delaying the refunds. Any company looks good when things go right, but a measure of a company is how it deals with problems, and Cruise 118 failed miserably this time and we have lost all our trust and respect for them. Cruise 118 should have worked for us to obtain a speedy refund