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Cruise118.com Reviews

4.8 Rating 14,835 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,835 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tHE POLITENESS OF THIS LADY AND NOTHING SEEMED TO BE ANY BOTHER.”

Posted 2 months ago

“Jen was very informative and did not rush us. She was very friendly, sent us all the details we asked for and called us back when she said she would. It was a pleasure to deal with Jen!”

Posted 2 months ago

“Robyn was very polite and professional when arranging my cruise. I have never had bad service from cruise 118”

Posted 2 months ago

“We'd been searching various cruise line websites and travel companies for a while but found it difficult to navigate all of the different options and information. Cruise118 were recommended to us by a friend that had used them the previous year. Daniel called me and talked me through the best options for our family and gave a really competitive quote for our holiday, which we'd never have got online. This will be our first cruise and it was well worth talking to Daniel to work out what we needed and what we didn't! The service that we received was excellent and we would definitely use the company again”

Posted 2 months ago

“Excellent service from Dale Robinson”

Posted 2 months ago

“All done so quick and efficient”

Posted 2 months ago

“We've always had great service from Cruise 118. Recently Jill Hurst really went the extra mile in arranging our 2025 cruise. Highly recommended!”

Posted 2 months ago

“We had half our cruise cancelled due to world events and six star cruises couldn’t have been more helpful at this time. We have used six star previously and always found them helpful, professional and willing to go the extra mile. But when they were put to the test by events beyond their control they came up trumps! Special thanks to Jess and Lisa.”

Posted 2 months ago

“We were booked on a double cruise and the second leg was cancelled the day before travel. Jessica rescued the situation beautifully. She kept in touch constantly while changing flights and booking hotel stay. We were contemplating cancelling the whole trip we were so angry at late notification but Jessica saved the day.”

Posted 2 months ago

“Amazing holiday best ever with MSC yacht club. Thanks to Jill Hurst, you are a fine example of what good customer service should look like! Cruise 118 are lucky to have you. Laura M”

Posted 2 months ago

“Ryan was very helpful from start to finish in helping us to book the cruise”

Posted 2 months ago

“The holiday concierge is very professional and helpful. Quite enjoy to deal with her.”

Posted 2 months ago

“Excellent customer service by Robyn. She found us a fantastic deal and made everything so simple. Such a pleasure to speak with her today!”

Posted 2 months ago

“Dale Robinson was very helpful with the booking process as this is our first cruise, he offered valuable info & answered my questions with patience. Halfway through booking I had to break off for a dental appointment, Dale said he would call me back at a convenient time which he promptly did! Thankyou Dale”

Posted 2 months ago

“Customer service is outstanding, every time I have a question or query it is dealt with in quick friendly manner. All I have spoken to have set my mind at ease and been he!pful.”

Posted 2 months ago

“Robyn was very helpful from start to finish of the booking. After booking, I needed to change email address, which she did promptly after I emailed her.”

Posted 2 months ago

“I can honestly say the service that I received was 2nd to none Rachel was excellent and very professional all times and obliging at the same time”

Posted 2 months ago

“Jess has helped us all the way from our new itinerary to our flight home from Cape Town. She has gone above and beyond answering all my questions as I have never sailed before”

Posted 2 months ago

“Robyn was fantastic at helping us book our Cruise :)”

Posted 2 months ago

“Amazing service from Rachel so far with our booking. The proof will be in the pudding but so far faultless and great advice/ help with answering questions as first time cruisers”

Posted 2 months ago

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Cruise118.com is rated 4.8 based on 14,835 reviews