Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,271 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,271 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dale was very helpful & informative, this is the second time we have been helped by him, Thankyou Dale”

Helpful Report

Posted 3 months ago

Dear Lynn Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“I telephoned Cruise 118 to make a booking on a Norwegian Cruise Line Escape cruise which my son is working on as a performer. I wanted to book for myself, my husband, daughter, son-in-law, and grandson with adjoining rooms. The agent who dealt with my booking, Cara, was extremely helpful, talking me through all the options and helping with flights and New York hotel bookings as well.”

Helpful Report

Posted 3 months ago

Dear Annette Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Having spent the last few days researching our cruise, it was such a relief to find Cruise118. I had become used to illogical websites; companies not returning telephone calls; and expected emails not arriving. I entered a web chat with Ellie on the Cruise118 website and was very pleased to find that she was a real person, and not a chat bot. She offered to telephone me, and did so promptly. Ellie Bridges was patient, knowledgeable, friendly and professional. She answered all of our questions, and nothing was too much trouble. She found the best price for us, and we are delighted. Thanks to Ellie, we feel that we are in safe hands with Cruise118.”

Helpful Report

Posted 3 months ago

Dear Mrs Ede, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. It is lovely to hear that you made use of our webchat serrvice which was followed up with a callback. We are so pleased that Ellie was patient, friendly and professional when assisting you with your sailing. Rest assured your kind comments wil indeed be forwarded to Ellie and her manager and will be very much appreciated. Thank you once again and thank you for choosing Cruise 118! Kind Regards Customer Relations.

Posted 3 months ago

“Hannah was very helpful and gave us some good knowledge of the area we are going to”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Hannah was very helpful and provided you with good knowledge when booking your cruise. Rest assured your review will be passed on to Hannah and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Recently returned from our Celebrity cruise with a pre cruise stay in Barcelona. Andy booked everything for us---very helpful and efficient.The hotel even upgraded us to a suite since it was our 55th anniversary! Looking at booking again and will definitely use Cruise 118 for the 3rd time. Thankyou”

Helpful Report

Posted 3 months ago

Dear Pauline, Thank you for your 5* review. Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are so pleased to hear that Andy was helpful and efficient when assisting you with your sailing. Really lovely to hear that the hotel upgraded you for your special occasion! Rest assured your kind comments will be forwarded to Andy and his manager and will be very much appreciated. Thank you once again and thank you for choosing Cruise 118. Kind Regards Customer Relations.

Posted 3 months ago

“Ellie was brilliant, gave us all the options and we never felt pressured at any stage. Our booking experience was so smooth and efficient.”

Helpful Report

Posted 3 months ago

Dear Binu Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was brilliant when booking your cruise. We are glad to hear that that Ellie gave you all the options and that you did not feel pressured which made the experience smooth and efficient. Rest assured your review will be passed on to Ellie her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Today I received an email from 118.com. I found a cruise I liked the look of,so I called free of charge and got through to a lovely man called Dale. He was very knowledgeable,helpful and professional. So we booked right there and then. First class customer service from Dale. A credit to your team. Also a great price.”

Helpful Report

Posted 3 months ago

Dear Catriona Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Booked another cruise through Dale , he is very patient with me and answers all my questions, making booking very straight forward. Always have a laugh with him and he always finds me a good offer. Lin”

Helpful Report

Posted 3 months ago

Dear Lin Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale booked another cruise for you and that he was patient and answered all your questions. It is great to hear that you have a laugh with him and that he always finds you a good offer. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Ellie was fantastic on the phone, I hate these online chats so i was great that she took the time to call and discuss our options. We got exactly what we wanted and at a good price too. THAKNS ELLIE :-)”

Helpful Report

Posted 3 months ago

Dear David Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was fantastic when booking your cruise. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Always helpful and informative! Jen was very helpful and she helped us get a great deal! Always use 118 for best service.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Jen was very helpful and informative when booking your cruise. We are very glad to hear that you always use Cruise118 for the best service. Rest assured your review will be passed on to Jen and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“A big thank you to Cara Forsberg, we are new to cruising and she helped me every step of the way, very professional, friendly and knowledgeable. A much better experience than going into a travel agent, 118 are available for longer hours and Cara gave us time to consider our options with no pressure and always phoned us back as promised.”

Helpful Report

Posted 4 months ago

Dear Sue Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are so pleased to hear that Cara was able to share her knowledge with you and was helpful and friendly. Our fabulous agents understand how being new to cruising whilst extremley exciting, can be a little overwhelming with so much choice! Rest assured your kind comments will be forwarded to Cara and her manager and will be most appreciated. Thank you once again and thank you for choosing Cruise 118! Kind Regards Customer Relations.

Posted 3 months ago

“Dale Robinson at Cruise118 was fantastic! He provided excellent customer service over the phone while helping me book a cruise. Knowledgeable, patient, and professional throughout – highly recommend! we had a good talk”

Helpful Report

Posted 4 months ago

Dear Richard Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dale recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“I have been a customer of Cruise 118 for many years and Rebecca Rimmer has been my point of contact. Rebecca is a credit to your company , always extremely helpful and informative . I like the idea of this personal contact as I trust her she never rushes me and nothing is too much trouble 😊”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Cara is a lovely lady and so knowledgeable. She is as extremely helpful and took time to explain things. I would definitely ask her for a quote next time. We booked with Cara and are extremely grateful to her.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very pleased to hear that Cara was able to share her knowledge with you and you found her to be extremely helpful when explaining things. Rest assured your kind comments will be forwarded to Cara and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“I phoned up to day to ask for some info and thanks to the superb service given to me by Cara Forsberg, after answering my many many questions and concerns, I decided to book a cruise for me and my partner there and then. It could not have been easier and honestly Cara is a star - thank you Cara you have made 2 people very happy and excited. Keep up the great work Cruise118 and Cara keep doing what you are doing because that is how customer service should be! Have a super weekend everyone at Cruise118 Stu”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. It is lovely to hear that Cara provided superb service and was able to answer all your questions and quiries. Cara most certainly is an asset to our fabulous sales team and will be most grateful for you kind words. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Dale Robinson at Cruise118 was fantastic! He provided excellent customer service over the phone while helping me book a complex cruise. Knowledgeable, patient, and professional throughout – highly recommend!”

Helpful Report

Posted 4 months ago

Dear Victoria Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was fantastic. We are very glad to hear that Dale provided you with excellent customer service and that he was Knowledgeable, patient, and professional. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“The advisor Rob Cornish was extremely helpful and patient.”

Helpful Report

Posted 4 months ago

Dear Tracy Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rob was extremely patient and helpful when booking your cruise. Rest assured your review will be passed on to Rob and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“I can honestly say that Cara from cruise 118 was top class at her job from start to finish she was so helpful and professional will use cruise 118 in the future just because of the tremendous effort that Cara put in to get me and my family a great deal .. thanks a lot !!”

Helpful Report

Posted 4 months ago

Dear Gary Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received top class service from Cara when booking your cruise. We are very glad to hear that Cara was helpful and professional. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Rob was so helpful very professional and kind he listened and we got everything we wanted for our cruise . Thankyou”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Rob and his manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Excellent service from Jennifer at Sixstar, loads and patience and saved me ££££s, thank you”

Helpful Report

Posted 4 months ago

Dear Maureen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

Cruise118.com is rated 4.8 based on 15,271 reviews