Cruise118.com Reviews

4.8 Rating 14,833 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,833 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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I have just booked a cruise. Jill was the agent and I just want to say how pleased and impressed I have been with her and the whole process. I received an email today asking for me to complete a questionnaire but unfortunately the link would not work. I’m sure it will be sorted. Thank you Jill .
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Posted 1 month ago
We were totally impressed and satisfied with the great customer service received yesterday from Robyn Wild. She was extremely knowledgeable, friendly and helpful and provided us with everything we wanted and required which included flights, cruise, hotel stay and all transportation. We were equally impressed with her quick response to the costing of the full package. Excellent customer service.
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Posted 1 month ago
Excellent booking experience First time cruise Robyn very friendly and knowledgeable Booked without hesitation
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Posted 1 month ago
Quick response as usual from Jess
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Posted 1 month ago
Very polite and helpful team . They all tried to give me a fair quote and did not put me under any pressure. I will contact them again for our next cruise later this year.
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Posted 1 month ago
Jess couldn't have been more helpful when I had an issue with accessing My.Silversea account. She identified the problem with Silversea and got the issue resolved, keeping me informed along the way. Great service
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Posted 1 month ago
Jess was most helpful and sweet!
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Posted 1 month ago
Hanna was very helpful patient and interested in what I wanted
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Posted 1 month ago
Problem with accessing British Airways terrible website finally resolved with Jess's perseverance and help.
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Posted 1 month ago
All done expertly and with ease. Robyn very polite and helpful.
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Posted 1 month ago
Very helpful sales assistant who was very happy to price match, and then beat, that of a competitor. Very pleased and would use again.
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Posted 1 month ago
JESS CLEMENTS IS REALLY EFFICIENT, POLITE AND INCREDIBLY HELPFUL. CANT RECOMMEND HER ENOUGH
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Posted 1 month ago
Jessica was a young who sorted us 2 oldies out . She was very patient and helpful. Wouldn't have managed without her thanks Jessica
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Posted 1 month ago
This review is solely about Jess Clements who is looking into a late return for me and was extremely helpful
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Posted 1 month ago
Jess was very helpful and although our issue is with British Airways and not Six Star Cruises she has tried hard to sort it out over several days and has kept us informed. Appreciate her efforts and she deserves our thanks!
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Posted 1 month ago
The person I was dealing with (Shelley Brackenbury) who was very thorough all the time, answered all the questions with confidence and was very helpful throughout the booking. Also very prompt on calling me at the time specified by me. Very good sales staff and is very polite all the time and also assured me to call her anytime with any questions. Thank you Shelley for your kind assistance with our cruise booking. Hope to speak to you soon again.
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Posted 1 month ago
I spoke to Jess about an apparent disparity I had between Oceania's invoice and their 'My Account' record of my booking. She very quickly understood the issue, confirmed that my understanding was correct and then resolved it with Oceania. She then followed up quickly with an email to confirm. Very efficient and helpful.
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Posted 1 month ago
Spoke to Daniel who was very helpful and informative. Helped us put together a wonderful cruise and stay package. Very impressed with his manner and he effortlessly found us options within our budget for our first Cruise118. Fabulous.
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Posted 1 month ago
Katie booked my cruise and was very very helpful She is a credit to Cruise118 l could not of asked for a better person Thank you
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Posted 1 month ago
Jess Clements very understanding and sorted problem out straight away Thanks
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Posted 1 month ago
Cruise118.com is rated 4.8 based on 14,833 reviews