Cruise118.com Reviews

4.8 Rating 14,830 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,830 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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feedback@cruise118.com

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The only problem I've ever encountered with Cruise 118 is the length of time to get through! I guess you are victims of your own success.
Helpful Report
Posted 1 year ago
Overall good
Helpful Report
Posted 1 year ago
Alex was very helpful and if she could not answer my query she contacted P and O and got back to me straight away.
Helpful Report
Posted 1 year ago
Alex was very helpful and if she could not answer my query she contacted P and O and got back to me straight away.
Helpful Report
Posted 1 year ago
Very good
Helpful Report
Posted 1 year ago
Once we were able to speak to a concierge everything was straightforward and handled efficiently.
Helpful Report
Posted 1 year ago
Helpful and give me a good discount
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Posted 1 year ago
Very helpful and answered all our questions.
Helpful Report
Posted 1 year ago
Very helpful staff and were able to answer all questions asked in a simple way. Best thing is they respond to your calls without putting you on hold for hours.
Helpful Report
Posted 1 year ago
Great service - bit worried when John promised to call me back around 19:15 as he finished work at 20:00 - he never called and was really disappointed but at around 21:15 he called me which was well the end of his shift We booked that eve
Helpful Report
Posted 1 year ago
Steph was very helpful with booking our 1st cruise on world europa when we got back we decided to get away again when we rang we spoke with andrea who was also very helpful and we booked p&0 arvia with her and both were great loads of info given and patient thankyou both and thankyou cruise 118
Helpful Report
Posted 1 year ago
Overall good service, but a new cruise line (Ambassador) for yourselves meant that information was limited
Helpful Report
Posted 1 year ago
Greg was very polite and helpful, this is the second time i have used cruise 118 and would definitely recommend them.
Helpful Report
Posted 1 year ago
Jen has been so helpful in finding suitable cabins for our large family holiday. She answered very quickly my question on a party member joining the cruise half way through. The service was efficient and information regarding the booking e-mailed almost be return. If Jen represents the service throughout Cruise 118 then the company as a whole is excellent.
Helpful Report
Posted 1 year ago
Thank you for your patience whilst I was trying to decide on my choice and position of my cabin. When you get to a certain age everything is much harder computers etc. Best wishes to you all
Helpful Report
Posted 1 year ago
Thank you for your patience whilst I was trying to decide on my choice and position of my cabin. When you get to a certain age everything is much harder computers etc. Best wishes to you all
Helpful Report
Posted 1 year ago
YOUNG LADY IS VERY HELPFUL,WE HAVE USED 118 MANY TIMES BEFORE.
Helpful Report
Posted 1 year ago
Booking process was really easy thanks to talking to Rachel Hallieell,but I was rather daunted by the necessary to download the app, and the prospect of dealing with all the pre cruise steps online. Many of us older customers are not as comfortable with coping with online requirements as younger ones. I now understand that there will be help with booking in and boarding the ship, but the initial impression is that dealing with everything online is compulsory! We are also unclear about the Covid testing needed to board the ship.
Helpful Report
Posted 1 year ago
Booking process was really easy thanks to talking to Rachel Hallieell,but I was rather daunted by the necessary to download the app, and the prospect of dealing with all the pre cruise steps online. Many of us older customers are not as comfortable with coping with online requirements as younger ones. I now understand that there will be help with booking in and boarding the ship, but the initial impression is that dealing with everything online is compulsory! We are also unclear about the Covid testing needed to board the ship.
Helpful Report
Posted 1 year ago
Thank you Georgina for your help in arranging and booking our holiday. A pleasant voice and manner helped us of confidence with Cruise 118 who we haven’t booked with before. Thank you.
Helpful Report
Posted 1 year ago
Cruise118.com is rated 4.8 based on 14,830 reviews