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Cruise118.com Reviews

4.8 Rating 14,830 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,830 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exc service from Jessica”

Posted 2 weeks ago

“Jess was really helpful and sorted out our little problem. Thank you Jess”

Posted 2 weeks ago

“JESSE IS VERY UNDERSTANDING AND CARES AND POLITE .”

Posted 2 weeks ago

“Jess was very helpful , I couldn’t seem to manage our boarding passes , which she very kindly did for me , I was grateful Thankyou !”

Posted 2 weeks ago

“Robyn was great help making it a smooth booking application very helpful , went above and beyond in making it a great booking experience would definitely contact her for any future cruises we might go on.”

Posted 2 weeks ago

“Daniel was fantastic at helping us, very knowledgeable and enthusiastic. We have always booked with another popular cruise provider in the past, but Cruise 118 was nearly £1000 cheaper than the other company. I will now be using Cruise 118 for my future cruises.”

Posted 2 weeks ago

“Excellent service from Shelley Brackenbury she’s very helpful and she remembered us from our last booking which few years ago. Definitely recommend her and 118”

Posted 2 weeks ago

“Robyn was very helpful she gave me many cruise and ship quotes as i was not sure which one to book ,she went out of her way to help .but there was no presure to book i would recommend cruise 118”

Posted 3 weeks ago

“Excellent service, Jess who took our booking was very helpful, knowledgeable and efficient. Cruise booking, room allocation and dining arrangements secured swiftly, including complementary parking. First class service for a P&O cruise.”

Posted 3 weeks ago

“Great service”

Posted 3 weeks ago

“Booked a cruise on Easter Sunday with your outstanding colleague Karoline Barrett. Bearing in mind it was a holiday for most of us Karoline was exceptionally professional and helpful and we felt truly valued. Karoline reassured us with every questions we asked. Provided us with lots of information we didn’t know which allowed us to book the right cruise for ourselves and our family.”

Posted 3 weeks ago

“She was very helpful !”

Posted 3 weeks ago

“Absolutley great service, faultless booking experience from start to finish. I highly recommend using 118. Katie who took my booking, sorted it all out and answered all my queries. and the deal i got as a solo traveler was very good.”

Posted 3 weeks ago

“We were looking for someone new to book our cruises with as weren’t getting any loyalty perks or great service elsewhere so came across cruise118. The initial interaction and follow ups were helpful, informative, and professional. We booked with Robyn and nothing was too much trouble. Being told she will be our point of contact from start till finish was very reassuring also, something we had not experienced before. Having a friendly familiar contact in Robyn is lovely, especially when spending our hard earned money on the highlight of our year. We look forward to our cruise and having a point of contact there ready to book our next with.”

Posted 3 weeks ago

“The service we got from Greg was excellent we will always book with cruise 118.”

Posted 3 weeks ago

“Five stars for Daniel! Daniel was fantastic throughout the whole process of booking our recent holiday. He was not only incredibly friendly and approachable, but also very patient with us. We weren't entirely sure what we were looking for, but Daniel took the time to understand our needs and preferences. He then went above and beyond to find us some amazing deals that fit perfectly within our budget. Thanks to Daniel's expertise and dedication, we're set for a fantastic trip! We can't recommend him enough.”

Posted 3 weeks ago

“Shelley was so helpful. I have used Cruise 118 many times and have always been impressed. Great prices and so efficient. Thank you Shelley”

Posted 3 weeks ago

“I have just booked a cruise. Jill was the agent and I just want to say how pleased and impressed I have been with her and the whole process. I received an email today asking for me to complete a questionnaire but unfortunately the link would not work. I’m sure it will be sorted. Thank you Jill .”

Posted 4 weeks ago

“We were totally impressed and satisfied with the great customer service received yesterday from Robyn Wild. She was extremely knowledgeable, friendly and helpful and provided us with everything we wanted and required which included flights, cruise, hotel stay and all transportation. We were equally impressed with her quick response to the costing of the full package. Excellent customer service.”

Posted 4 weeks ago

“Excellent booking experience First time cruise Robyn very friendly and knowledgeable Booked without hesitation”

Posted 1 month ago

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Cruise118.com is rated 4.8 based on 14,830 reviews