Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,460 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my first box today and sorry to say I was very disappointed - I don't have a sweet tooth - so what did I get - Cordial, parma violet tonic and Maple syrup fudge included in the box - not worth the money for things that will just be given away, or sit in the cupboard for the next god knows how long.”

Helpful Report

Posted 6 years ago

Hi Keith, We're sorry that you weren't happy with your first box! I can see that you've spoken to Molly via email, however, do let us know if you have any further comments or feedback that could help us going forward. Trine

Posted 6 years ago

“Tried with 50% off, Box was worth this and was a good selection, Not worth £40 though... Cancelled my subscription (Which you have to email yet you can extend or skip online....) Got an auto reply to my email completely ignoring the content. No the best customer service”

Helpful Report

Posted 6 years ago

Hi Dale, I'm so sorry about this, I've sent you an email just now - we definitely did not mean to ignore you! Trine

Posted 6 years ago

“I think you should let your customers decide whether they want the gin of the month then they could say no thank you that particular time”

Helpful Report

Posted 6 years ago

Hi Lynn, Thank you for your feedback, we really appreciate it. We always keep the Gin of the Month a surprise, it makes it all the more exciting. You can read about returns here: https://craft-gin-club.helpscoutdocs.com/article/182-can-i-return-my-box Trine

Posted 6 years ago

“I like the idea of Gin Club and enjoy the magazine and accompanying treats. However, I have struggled for the last few months to enjoy the gin!! I continue to give the club - One Last chance! but find many of the gins sharp and bitter, not the smooth and well rounded flavour I enjoy in a gin. Since the pine flavoured scandinavian paint stripper supplied last year, I have not enjoyed the gin supplied.”

Helpful Report

Posted 6 years ago

Hi Julie, I'm sorry to hear you haven't been keen on the latest gins sent! We really appreciate your feedback, thank you for taking the time to lave a review. I hope the April gin will be more to your liking! Trine

Posted 6 years ago

“Last November I notified you that I had received a double delivery. I was requested to print a label to return the extra box and take it to a Post office to return it. I live a few miles from my nearest Post Office and made a special journey to return it. This was done with my expense and taking up my valuable time. I think this is poor customer service and that you should have arranged collection from my home address. Friends and relatives have told me that they would not have gone to the trouble I did to return the extra box.”

Helpful Report

Posted 6 years ago

Hi Wynne, Thanks for taking the time to leave a review. It's sad to hear you feel this way, so we have dropped you an email to discuss this further. Molly

Posted 6 years ago

“January gin not good. Very strong tastes like tequila bleugh”

Helpful Report

Posted 6 years ago

Hi there. We are so sorry to hear you're not enjoying your January gin. We've dropped you an email. Molly

Posted 6 years ago

“Very disappointed with December's gin, Tarquin’s Cornish Christmas Gin. It has way to much juniper and nothing else. Unpleasant.”

Helpful Report

Posted 6 years ago

Hi Dave, I'm sorry to hear that you weren't keen on the Tarquin's, we've had such amazing feedback otherwise. I hope you like the next one! -Trine

Posted 6 years ago

“Can’t comment on the gin as I’m allergic to cinnamon contained in the gin so I’ve lost £40 so I’ve cancelled my account.”

Helpful Report

Posted 6 years ago

Hi Julie, We are so sorry to hear this! I understand we've dropped you an email about this issue, but if you have any further questions please do not hesitate to get back in touch. Molly

Posted 6 years ago

“To honest 2gins I have had. I haven't liked hoping next one will be to my taste or I will leaving”

Helpful Report

Posted 6 years ago

Hi Mrs Porter, We are so sorry to hear this! If you'd like to discuss this further, please do not hesitate to drop us an email at members@craftginclub.co.uk and our team will be happy to help. Molly

Posted 6 years ago

“First box received on time in September with a nice gin. Despite being told my December box had been posted at the end of November when I check the tracking number with the post office it states it has still not been received by them on the 10th December some two weeks later. Sent an email asking what was going on but only got a standard reply blaming the delay due to the Christmas post and saying they try to respond to emails within four working days. Would like to know if my bottle has been sent yet and if not when it will be.”

Helpful Report

Posted 6 years ago

Hi Steve, I'm so sorry you and issues with the December delivery! I can see that you've been in contact with Molly and a new box was sent, we hope you love it. -Trine

Posted 6 years ago

“I was very excited to receive my first gin box, how disappointed I was. The Norwegian gin included in the June box 😞 tastes and smells awful. The snacks were nothing special and mixers could have been a lot better. Definitely not worth £40 or the £55 they claim it’s worth. I have cancelled my membership as I don’t want to waste any more money. I have tried lots of different gins and this has to be the worst on my list. There’s lots netter than this in the local supermarket and cheaper”

Helpful Report

Posted 6 years ago

Hi Linda, I'm really sorry to hear you weren't enjoying this months gin, especially as it was your first! Thank you so much for leaving your feedback, this will of course be taken into consideration when picking the gins going forward. -Trine

Posted 6 years ago

“Our first time with the club and so excited to get our gin box for June. Oh dear, I know tastes are personal but my gosh, how dreadful was it. My husband said it tasted of eating dirt, and I thought there was too much pine. So disappointed that we have cancelled our subscription which is a shame as we wanted to use it to until Christmas at least, so we had presents that we could open together and taste. :(”

Helpful Report

Posted 6 years ago

Hi Jules, Thank you so much for your feedback, we really appreciate it. I'm very sorry to hear that you weren't keen on the gin, and I have passed on your comments. -Trine

Posted 6 years ago

“This is the second time my husband has bought me a subscription as a present so I was excited to receive the first new box. I was interested to try the Norwegian gin but sadly, I can honestly say this is the most unpleasant gin I've ever had. The smell is offputting to start with and then lingers even with a flavoured tonic. The taste seems to match the smell and has something almost chemical about it. Very disappointed as this will probably get wasted.”

Helpful Report

Posted 7 years ago

Hello Claire! I'm so sorry to hear that you're not keen on this months gin! I have sent you an email with my favourite serving suggestion - I hope this will help! Thanks you for leaving feedback, it's very useful to us. -Trine

Posted 6 years ago

“First box was great with yummy Salcombe gin. The April Manchester gin box arrived with damaged/broken snacks although the company did replace - two weeks later after having sent them a reminder email. Didn't enjoy the gin nearly as much as the one before. Cancelled our subscription because we were being bombarded with emails (on two different accounts) virtually every other day trying to get us to upgrade our membership. Shame as we were so pleased with the first box and loved the concept.”

Helpful Report

Posted 7 years ago

Hello, I'm so sorry to hear that we didn't quite hit the mark with the more recent boxes! I have of course passed on your feedback, we really do appreciate it. -Trine

Posted 6 years ago

“only my wifes second package and it has not arrived i bought this as a Christmas present paid for the whole year. no reponse to my email, no phone number to be able to talk to anyone...”

Helpful Report

Posted 7 years ago

Hi Elliott, I’m so sorry that your gin box did not arrive with you as expected this month. Unfortunately the extreme snowy weather conditions this month really turned things upside down at the Royal Mail and there were a few mishaps – however your box absolutely should not have been marked as delivered when it hadn’t been, and we understand that this is very frustrating. As our customer service team is very small we don't currently have a telephone line, as we would hate for our members to be left on hold for too long. As the team grows in size, a phone line is something we hope to introduce. Our normal working hours are 9-6 Mon - Fri, but we do our best to ensure any urgent emails are answered as quickly as possible. I can see that we were able to get back to your Saturday email correspondence on Monday morning, and that you happily received your replacement box on the Tuesday. We're very happy to hear that this issue was resolved quickly, and we welcome any feedback you may have – please let us know at members@craftginclub.co.uk -Eloise

Posted 7 years ago

“Sorry but I would like to go back to 2month delivery, but I must say I do enjoy gin club thanks ,so sorry that you choose to ignore my request to go back to 2monthly delivery so on this note I will be cancelling yours J Mackenzie”

Helpful Report

Posted 7 years ago

Hi Joan, we're delighted to hear that you're enjoying the Club! If you'd like to make any changes to your membership, please drop us a line to members@craftginclub.co.uk - someone will be happy to sort that out for you. - Veronica

Posted 7 years ago

Craft Gin Club is rated 4.8 based on 6,460 reviews