Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,529 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time my husband has bought me a subscription as a present so I was excited to receive the first new box. I was interested to try the Norwegian gin but sadly, I can honestly say this is the most unpleasant gin I've ever had. The smell is offputting to start with and then lingers even with a flavoured tonic. The taste seems to match the smell and has something almost chemical about it. Very disappointed as this will probably get wasted.”

Helpful Report

Posted 7 years ago

Hello Claire! I'm so sorry to hear that you're not keen on this months gin! I have sent you an email with my favourite serving suggestion - I hope this will help! Thanks you for leaving feedback, it's very useful to us. -Trine

Posted 7 years ago

“First box was great with yummy Salcombe gin. The April Manchester gin box arrived with damaged/broken snacks although the company did replace - two weeks later after having sent them a reminder email. Didn't enjoy the gin nearly as much as the one before. Cancelled our subscription because we were being bombarded with emails (on two different accounts) virtually every other day trying to get us to upgrade our membership. Shame as we were so pleased with the first box and loved the concept.”

Helpful Report

Posted 7 years ago

Hello, I'm so sorry to hear that we didn't quite hit the mark with the more recent boxes! I have of course passed on your feedback, we really do appreciate it. -Trine

Posted 7 years ago

“only my wifes second package and it has not arrived i bought this as a Christmas present paid for the whole year. no reponse to my email, no phone number to be able to talk to anyone...”

Helpful Report

Posted 7 years ago

Hi Elliott, I’m so sorry that your gin box did not arrive with you as expected this month. Unfortunately the extreme snowy weather conditions this month really turned things upside down at the Royal Mail and there were a few mishaps – however your box absolutely should not have been marked as delivered when it hadn’t been, and we understand that this is very frustrating. As our customer service team is very small we don't currently have a telephone line, as we would hate for our members to be left on hold for too long. As the team grows in size, a phone line is something we hope to introduce. Our normal working hours are 9-6 Mon - Fri, but we do our best to ensure any urgent emails are answered as quickly as possible. I can see that we were able to get back to your Saturday email correspondence on Monday morning, and that you happily received your replacement box on the Tuesday. We're very happy to hear that this issue was resolved quickly, and we welcome any feedback you may have – please let us know at members@craftginclub.co.uk -Eloise

Posted 7 years ago

“Sorry but I would like to go back to 2month delivery, but I must say I do enjoy gin club thanks ,so sorry that you choose to ignore my request to go back to 2monthly delivery so on this note I will be cancelling yours J Mackenzie”

Helpful Report

Posted 7 years ago

Hi Joan, we're delighted to hear that you're enjoying the Club! If you'd like to make any changes to your membership, please drop us a line to members@craftginclub.co.uk - someone will be happy to sort that out for you. - Veronica

Posted 7 years ago

Craft Gin Club is rated 4.8 based on 6,529 reviews