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Craft Gin Club Reviews

4.8 Rating 6,361 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,361 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with gin selection and query inclusion of Coconut Collab Choc Pot?”

Posted 2 years ago

Hi there! We're so sorry to hear you didn't enjoy the January box, that is of course very disappointing. We hope you'll still continue your gin discovery journey with us - we've got a lot of exciting surprises coming up! Thank you for your feedback as well, that is much appreciated. Kind regards Trine Head of Customer Service

Posted 2 years ago

“I've only received half of my order today. I ordered and paid for 2 bottles of Schofe's winter gin but only one bottle arrived today. What is more frustrating is the only way of contacting is by email. What has happened to providing good customer service by means of a telephone number. I'm now thinking about cancelling my membership.”

Posted 2 years ago

Hi Len! I'm so sorry to see that you haven't received everything you ordered, that's by no means our usual standard. I can see that my colleague Amy got back to you via email yesterday to let you know that the missing part of the order has been resent. Again, huge apologies for the missing gin! We do have a few people on over the weekend to ensure anything urgent is picked up, but as Amy explained, we're not currently set up for phone calls, especially over the weekend. I really appreciate your feedback, and I'll make sure to take this up internally. We always strive for the best possible experience, even when we've made a mistake, so your comments are much appreciated. If you need anything else, just let us know - we're happy to help! Kind regards Trine Head of Customer Service

Posted 2 years ago

“I am a Gin collector and drinker with over 300. The Gins are great but the other items are not. The crisps are very disappointing and don’t compliment the Gin! Sorry but you need to do some more research what about olives or cheese to go with the Gin. Thanks Ian”

Posted 2 years ago

“Contents ok but packaging damaged, which was a shame as bought as a birthday present.”

Posted 2 years ago

Thank you for your review and your feedback Karl, I've sent over an email to you in hope that we can rectify this for you!

Posted 2 years ago

“I've been with Graft Gin for a year now. Never had a problem, until this Decembers' box. My Gin should have been delivered on the 4th December 2020 but it still hasn't arrived (now the 14th December 2020). Tracking has it stationary for two weeks now. After a few emails to Craft Gin, I received an apology and told that Royal Mail are very busy during December and I should wait a little longer. Patronising? just a tad! I get that this is mainly a Royal Mail issue, but I'm not their customer and the communication from Craft Gin is lacking which has prompted this review. If I was kept in the loop with some communication I wouldn't have written this review. I'm just left in limbo, unable to contact Royal Mail because I'm not the sender / Customer and because I'm not told otherwise by Craft Gin, I don't know what's being done to chase the Gin Box, if anything at all. No impressed with the lack of communication.”

Posted 3 years ago

“Boxes are lovely to receive however once there’s a problem, customer service have not been helpful what so ever.”

Posted 3 years ago

“Package and contents cannot be faulted - postage however........ I was out when it was left on my doorstep. In full view of the road. It’s lucky that it was still there when I got home!!”

Posted 3 years ago

“Still waiting for a response to my query about a missing box. Great concept and fantastic gin but disappointing communication”

Posted 3 years ago

“Would love to write a review but sadly no delivery as yet! Maybe delay due to cv overload on home deliveries but looking forward to receiving as you came highly recommended.”

Posted 4 years ago

Hi Mary, Thanks for leaving us a review! I can see that you're not due to start the two memberships until May, so this is why the boxes haven't reached you yet. I've also emailed you directly, so let me know if there's anything else I can help you with. Kind regards Trine

Posted 4 years ago

“Been a member for a couple of years now, used to be absolutely fantastic and couldn’t wait for the box to arrive, sadly the variety and value of the contents within the box has really gone down hill. The past few months the gins have all had a similar taste, a similar percent volume and definitely not had the wow factor that they previously have had, and the tonic water/crisps/nuts have been near enough the same for months! I thought I’d give it one last shot but I’ve just had this months delivered and upon opening the box and being very disappointed again.. I immediately emailed to cancel my subscription. Surprisingly I got an email back within a few minutes saying it had been cancelled and how I could reactivate if I so desired in the future, I thought they may have asked my reason behind wanting to leave after over 2years as a happy customer but maybe this is the problem, as the company has grown the care over the end product and customer have gone rapidly downhill whilst they focus primarily on how much £££ they can squeeze out of people!”

Posted 4 years ago

“Tried this for 3 months then decided to cancel my membership you could not compare the value of the box as the gins were not available to buy online plus I like flavoured gins but they don’t do flavour gins will consider renewing my membership if some flavour gins becomes available in there boxes”

Posted 4 years ago

Hi Robert, I'm sorry to hear that you weren't keen on the exclusive gins! Thanks for your feedback, it's much appreciated. Trine

Posted 4 years ago

“This was my first box and it was advertised as being worth £75. I cannot see any way it was worth any more than the usual price of £40. The recipes were good fun to try and the snacks complimented the drinks well. I paid £28 as it was an introductory offer but I wouldn’t buy again for £40, not worth the money.”

Posted 4 years ago

Hi there, Thank you for taking the time to leave a review, however we're sorry to hear you didn't think your box was value for money. We've dropped you an email in case you want to discuss this further. Molly

Posted 4 years ago

“I received my first box today and sorry to say I was very disappointed - I don't have a sweet tooth - so what did I get - Cordial, parma violet tonic and Maple syrup fudge included in the box - not worth the money for things that will just be given away, or sit in the cupboard for the next god knows how long.”

Posted 4 years ago

Hi Keith, We're sorry that you weren't happy with your first box! I can see that you've spoken to Molly via email, however, do let us know if you have any further comments or feedback that could help us going forward. Trine

Posted 4 years ago

“Tried with 50% off, Box was worth this and was a good selection, Not worth £40 though... Cancelled my subscription (Which you have to email yet you can extend or skip online....) Got an auto reply to my email completely ignoring the content. No the best customer service”

Posted 5 years ago

Hi Dale, I'm so sorry about this, I've sent you an email just now - we definitely did not mean to ignore you! Trine

Posted 5 years ago

“I think you should let your customers decide whether they want the gin of the month then they could say no thank you that particular time”

Posted 5 years ago

Hi Lynn, Thank you for your feedback, we really appreciate it. We always keep the Gin of the Month a surprise, it makes it all the more exciting. You can read about returns here: https://craft-gin-club.helpscoutdocs.com/article/182-can-i-return-my-box Trine

Posted 5 years ago

“I like the idea of Gin Club and enjoy the magazine and accompanying treats. However, I have struggled for the last few months to enjoy the gin!! I continue to give the club - One Last chance! but find many of the gins sharp and bitter, not the smooth and well rounded flavour I enjoy in a gin. Since the pine flavoured scandinavian paint stripper supplied last year, I have not enjoyed the gin supplied.”

Posted 5 years ago

Hi Julie, I'm sorry to hear you haven't been keen on the latest gins sent! We really appreciate your feedback, thank you for taking the time to lave a review. I hope the April gin will be more to your liking! Trine

Posted 5 years ago

“Last November I notified you that I had received a double delivery. I was requested to print a label to return the extra box and take it to a Post office to return it. I live a few miles from my nearest Post Office and made a special journey to return it. This was done with my expense and taking up my valuable time. I think this is poor customer service and that you should have arranged collection from my home address. Friends and relatives have told me that they would not have gone to the trouble I did to return the extra box.”

Posted 5 years ago

Hi Wynne, Thanks for taking the time to leave a review. It's sad to hear you feel this way, so we have dropped you an email to discuss this further. Molly

Posted 5 years ago

“January gin not good. Very strong tastes like tequila bleugh”

Posted 5 years ago

Hi there. We are so sorry to hear you're not enjoying your January gin. We've dropped you an email. Molly

Posted 5 years ago

“Very disappointed with December's gin, Tarquin’s Cornish Christmas Gin. It has way to much juniper and nothing else. Unpleasant.”

Posted 5 years ago

Hi Dave, I'm sorry to hear that you weren't keen on the Tarquin's, we've had such amazing feedback otherwise. I hope you like the next one! -Trine

Posted 5 years ago

“Can’t comment on the gin as I’m allergic to cinnamon contained in the gin so I’ve lost £40 so I’ve cancelled my account.”

Posted 5 years ago

Hi Julie, We are so sorry to hear this! I understand we've dropped you an email about this issue, but if you have any further questions please do not hesitate to get back in touch. Molly

Posted 5 years ago

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Craft Gin Club is rated 4.8 based on 6,361 reviews