Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,460 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just tasted the Theodore gin. Fantastic! I could not taste the minor elements of my previous two guns. But this one is superb! I really look forward to receiving the next month’s choice. Thank you. AA”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us. We're pleased to hear you're enjoying the July gin and we look forward to sending you the next one! - Emma

Posted 5 years ago

“Hi I had my gin box delivered today was totally excited as I’m always when it arrives , but have to say on opening my box I found that my bag of apple crisps and pear crisps had somehow exploded open during delivery , not sure if others have experienced this , thought you would like to know”

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Posted 6 years ago

Hi Patsy, Thanks for leaving us a review, we appreciate it. I'm so sorry to hear the packets of fruit crisps had burst! I've just sent you an email about replacing these items! Emma

Posted 6 years ago

“Great idea and love the gins. Snacks are good but not so keen on soft drinks and mixers. I usually give them away. Maybe consider different bitters sometimes?”

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Posted 6 years ago

Hi Helene, Thanks for leaving a review, we really appreciate it. We will take your feedback into consideration when choosing the accompanying drinks! Emma

Posted 6 years ago

Hi Helene! Thanks for taking the time to leave a review - we will take your feedback on board and hopefully future boxes will be more to your taste! Molly

Posted 5 years ago

“Looks good except for two bags of fruit crisps were both split open. Not the first time either something was missing or damaged.”

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Posted 6 years ago

Hi Margaret, I'm so sorry to hear this, I've sure to send you replacements! Trine

Posted 6 years ago

“Great gins. My request would be to have sugar free tonics please.”

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Posted 6 years ago

Hi Louise, Happy to hear you're enjoying the gins. Thank you for the feedback it's much appreciated! Trine

Posted 6 years ago

“It was great receiving this month’s gin box, however I was slightly disappointed as the packs of fruit chips were squashed in transit and the packets open which rendered them inedible 😒”

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Posted 6 years ago

Hi Sue, I'm so sorry to hear you've received damaged crisps! I've made sure you pop you an email and send you replacements. Trine

Posted 6 years ago

“FIRST BOX VERY PLEASED WITH. RERCIEVED MY SECOND BOX THIS MORNING AND WAS A BIT DISAPPOINTED AS CAN NOT DO THE COCKTAIL OF THE MONTH AS I RECIEVED 2 LIXIR LIGHT TONIC WATERS INSTEAD OF 1 LIGHT AND I RHUBARB AND GINGER”

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Posted 6 years ago

Hi Amanda, Thanks for your review! We're sorry about this - however I can see we sent out a replacement when requested on Monday. Enjoy! :) Molly

Posted 6 years ago

“Fantastic concept. Gives us the opportunity to try new gins every month that otherwise wouldn't be on the radar. Love it when the box comes with various mixers and botanicals to try with the gin. Would love to see more of these rather than the "treats" such as crisps and chocolate which in my opinion are just used to pad out the delivery. For me it doesn't make sense to have these in a gin club order! Other than that, brilliant.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review! We love giving members the full gin experience - which includes snacks to enjoy alongside their drinks - but we will definitely take your feedback into consideration. Hopefully our new ingredients for the perfect G&T, and the cocktail of the month, will be enjoyed for now. :) Molly

Posted 6 years ago

“Lovely surprise each time but if the gin does not suit your taste can be a big disappointment”

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Posted 6 years ago

Hello Michael, Thank you for leaving your feedback and we hope you do enjoy the surprise element of the club! -Trine

Posted 6 years ago

“The gin is always good, crisp snacks a waste of time, mixers good quality and complement the gin. Really enjoyed the latest magazine. I think that £40.00 is a bit steep as you could buy a really good gin for half the price. The extras are a novelty and interesting waiting to open the package, but not sustainable every month.”

Helpful Report

Posted 6 years ago

Hello Kathryn, We're happy to hear that you're enjoying the gin and the mixers! Thank you for your feedback, it's much appreciated. -Trine

Posted 6 years ago

“The six bells was my first gin with gin club And I really enjoyed it very easy to drink Loved it”

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Posted 6 years ago

Hi Susan, We'd have to agree with you there, the Six Bells goes down far too well! Thanks for taking the time to let us know you're enjoying it. :) Molly

Posted 6 years ago

“Very informative. Interesting gin from Europe. Good pairing with mixers and snacks.”

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Posted 6 years ago

Hi! Thank you ever so much for your review - we are so pleased to hear you've enjoyed learning about our fascinating gin of the month! Keep enjoying those ginny extras over the next coming months too. :) Molly

Posted 6 years ago

“The boxes and their contents and pairings are spot on, wish it was easier to tweak the subscription though, I've gone to increase deliveries before but couldn't make heads or tails of whether I was gonna end up doubling up my existing subscription or not. Other than that, spot on.”

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Posted 6 years ago

Hi Jonathan! Thanks for taking the time to leave a review, and I'm delighted to hear you're enjoying your boxes. In the meantime, I've dropped you an email to explain how to make changes to your membership. :) Molly

Posted 6 years ago

“I have only had one delivery so far and the gin, tonic and most of the snacks were lovely but unfortunately chocolate was awful!! Not sure if high temperatures last month had something to do with it but it went in the bin 😢”

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Posted 6 years ago

Hi Donna, Thank you for leaving a review, we really appreciate it! I'm so sorry to hear that the chocs weren't up to standard and I've sent you an email so we can rectify this! -Trine

Posted 6 years ago

“I am a member of your club up to my latest delivery I have been very happy but the but in this one the popcorn and chocolate was missing I have be looking for a phone number to ring.”

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Posted 6 years ago

Hi Mrs Wilson, Thanks for your lovely review! I'm so sorry to hear you're missing a few bits, and I've sent you an email to sort this out for you. -Trine

Posted 6 years ago

“So far I have had just the one introductory box at the special price, and it was a total bargain! The gin is wonderful and is already a new favourite. We argued over the standard size packet of crisps and chocolate bar, both were lovely too! Now sharing the dark chocolates (when I say share I let him have one or two!) Box was very well packaged and like a present waiting for us!”

Helpful Report

Posted 6 years ago

Hello Georgette, We're happy to hear you enjoyed your very first box - welcome to the club! And we totally understand, it's not easy sharing the treats! Thank you for leaving us a review. -Trine

Posted 6 years ago

“I love the ease of Craft Gin, but struggle a little bit with the odd Tonic matched with the gin...”

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Posted 6 years ago

Hey Christine! Thank you for taking the time to leave us a review, and also for your feedback - it's much appreciated. I'll be passing this on and we will review when we choose our mixers going forward! -Trine

Posted 6 years ago

“Lovely to receive different types of Gin and different mixers.”

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Posted 6 years ago

Hi Mrs. Rigney, We're so happy you're loving the club! Thanks for leaving a review, we really appreciate it. -Trine

Posted 6 years ago

“Just joined the club and received the 1st bottle this month - a French gin called Osmoz which I took on holiday - to France😜🇫🇷. Unfortunately it did not last that long😱. If the gins are as good as this every time you will have a happy gin club member. Pressure’s on👍”

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Posted 6 years ago

Hi Paul, Seemed like we chose the perfect gin for your holiday! Hope you had a great time. Thank you for leaving us feedback - we love hearing from our members! -Trine

Posted 6 years ago

“Rather fun as you don’t know what you are going to get until you open the package. Lots of interesting bits beside the gin and then of course there is the pleasure of a lovely, long gin and???”

Helpful Report

Posted 6 years ago

Hello! We're so happy to hear that you're enjoying the surprises! Thank you for your review, it's much appreciated. -Trine

Posted 6 years ago

Craft Gin Club is rated 4.8 based on 6,460 reviews