Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,614 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First box and full of surprises And then it’s becoming a talking point as I find out that others are members. Looking forward to my second box. Magazine is great and some proper reads.”

Helpful Report

Posted 5 years ago

“I'm a new member having only just joined and received my first box - I joined on impulse as a treat to myself and I felt like a child on Christmas morning as I opened my box of goodies! I love the contents and even the magazine is very interesting with the history of the distillery and all the yummy recipes which I can't wait to try!”

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Posted 5 years ago

“I have always been a gin drinker, but earlier this year l developed more of a taste for wine. Seeing the adds for the gin club, l thought there is no long term commitment, you can opt out any time, let’s give it ago. I opted for the quarterly delivery, my August box arrived on Tuesday, it was extremely well packaged and was blown away with the value for money. The gin was amazing as were all the extras that came with it, l was so impressed l went on line and changed my delivery to monthly. In the 3 days that l have had it. I have referred my daughter and her friend & will be recommended other friends too. Thank you Gin Club, you have restored my love for Gin.”

Helpful Report

Posted 5 years ago

“Absolutely amazing! The quality of all products is outstanding, the detail and thought in the box is stand out. It’s a premium subscription but well worth the money. I’m a member for life 😁”

Helpful Report

Posted 5 years ago

“Never got my aug box seems hermes lost it Contactd customer service they honestly didn't seem to care about loosing a member responses were like talking to a robot and pretty standard”

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Posted 5 years ago

“Well, it was fun while it lasted You're only as good as your weakest leak, which means Craft Gin Club is as bad a Hermes. Hermes lost my parcel (obviously) So they told me that they would send another via Royal Mail. This also didn't happen nd they are now ignoring my emails. My advice to anyone considering joining is a big no. They have ruined their business”

Helpful Report

Posted 5 years ago

“I have been a member now for over 2 years. So instead of receiving my lovely box at the beginning of the month.....as the song goes by Diana Ross 'Im still waiting. Must be on a slow boat from China. In there wisdom they, that is Craft Gin Club decided that the Royal Mail obviously was'nt good enough, so they then jumped into the frying pan by using Hermes.....yes those guys that really look after your parcels by tossing them into the back of the van, without a care in the world as to how they will arrive. Also poor response with trying to communicate with them to find out what the hell is going on...If it is down to money then that is really sad as they have P*ssed alot of customer off and the comments on Instagram will not do them any favours. So John and Jon and the the dragons den investor, what are you going to do about it.If i could have scored no stars i would have.”

Helpful Report

Posted 5 years ago

“First time with Hermes a total fail,was told delivery would take place last Thursday and tracking shows it was delivered. Imagine my disappointment when arriving home from to no gin box( despite confirmed safe place). Tracking now shows in depot since last Friday which to this day it remains. Unable to contact Hermes,sent two emails to Craft club and informed a member will look into it but very busy. Bring back Royal Mail.”

Helpful Report

Posted 5 years ago

“Order hasn't arrived twice now. Had huge issues receiving a refund. Explained my situation due to living on an army Barracks. They couldn't have cared less. Terrible to see how the corces community is treated by this company. Shambles”

Helpful Report

Posted 5 years ago

“Partner bought me a years gift subscription, a bottle every 2 months. Today that subscription concluded with the arrival of a Scottish Citrus Gin. Another remarkable product that includes complimentary tonics tailored to get the maximum enjoyment out of the main event. Today I begin my own subscription where I have opted for a bottle a month as I was always jealous of what I was missing out on the months I had no bottle arriving !! Literally the best subscription service available in my opinion; especially when you bolt on the member perks and rewards scheme.”

Helpful Report

Posted 5 years ago

“Hi all.... A returning customer...! I was a member of the Craft Gin Club last year but cancelled my subscription due to 2 parcels going missing whilst using Royal Mail. I can’t fault Craft Gin Club because as soon as I reported not receiving my box they asked if I would mind waiting a couple more days just in case it was delayed and then they sent out a replacement. I missed not being a member purely because I think it is great to receive a parcel with a surprise inside no matter what age you are.! So I’m back to a monthly subscription. I’m so pleased with the website too. On line shop with members perks and the points scheme is a great idea. I personally think the club has improved so much. Craft Gin Club, you have now got back one very happy member and thank you. Keep up the good work and please stay safe.. 🍸”

Helpful Report

Posted 5 years ago

“I love the element of surprise when receiving my monthly box. Everything is so well thought out. You can try the ideas, cocktails and mixes straight away as the package supports this. The gins have never disappointed me ... They are smooth and lend themselves to being a simple G & T, or the superb cocktail if this is what pleases you.”

Helpful Report

Posted 5 years ago

“No Customer service if something goes wrong. My parcel has been lost with the couriers, ive tried e mailing and facebook messages, just to be ignored, now going for CC chargeback. no phone number which is a shame. this is now 2 weeks from charge of card.”

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Posted 5 years ago

“Thankyou So much for my birthday gin.My son bought me it for me.Unfortunately the first one was not my taste.Without hesitation you sent me another one.I can’t Thankyou enough.....tastes amazing and no hangover.......Will recommend.xx”

Helpful Report

Posted 5 years ago

“No way to contact i think ill try to get my money back and forget it it was my first box and contained no GIN WAY TO GO!! Dont help its written all over the box so hermes know whats inside any wonder there was no gin inside!!”

Helpful Report

Posted 5 years ago

Hi Tracey, I am so sorry to hear that you're missing the star of the show, that has in no way been intentional! I've ordered you a replacement, and replied to your emails as well. If there's anything else you need, please don't hesitate to get back to me. Trine

Posted 5 years ago

“Nervous about Hermes becoming the delivery service (Royal Mail never an issue) and proved correct. Box came with smashed Gin bottle and smashed mixers. Cut my hand opening the box. Hermes have taken the box away and I have struggled to find a way of contacting Craft Gin. There's also no live chat or phone like advertised on this site for contacting them so I have no idea how to get a replacement box.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that you've had such a terrible experience with us, and apologies if it wasn't clear how to get in touch. We always reply ASAP when you email members@craftginclub.co.uk. I've dropped yu a message and the replacement will be on its way shortly. I'll be more than happy to help if you need anything else. Trine

Posted 5 years ago

“The only communication you can have is email!! There is no phone number and even when I asked them to call me they stick to email. I’ve tried to change the details of a gift purchase I made for my brother who has since deceased and it is taking ages (over a week!) and distressing.”

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Posted 5 years ago

“I kept thinking about the price and ended my subscription however I missed it!!! So came back lol great product and it is a great price with what you get.”

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Posted 5 years ago

“I was so excited when my first box arrived. A birthday gift to myself. I was very happy with all the contents and am enjoying trying out the cocktails in the magazine. Have now upgraded to bi monthly. Don't think I can wait 3 months. Thank you.”

Helpful Report

Posted 5 years ago

“OMG - loved the gin! Great service arrived quickly, the additional products a surprise too. I really love this concept and I am looking forward to the next box already, for the additional treats as much as the gin itself. On registering I forgot to say I was referred by a friend, you fixed this so easily too - fabulous customer service.”

Helpful Report

Posted 5 years ago

Craft Gin Club is rated 4.8 based on 6,614 reviews