Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,514 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,514 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor quality September gin box. The gin was ok but the tonic completely masked the flavour and the dried apple was flavourless. The snacks were a lazy selection with no relevance to the Cambridgeshire location of the gin - just awful mass produced sugary flavours - hitting a very low spot with a bag of Popchips for goodness sake. Apparently the bbq flavour was meant to evoke thoughts of autumn! I await November’s gin box with some trepidation.”

Helpful Report

Posted 1 year ago

Thank you for your comments on the September box, sorry to hear you weren't keen. We always welcome feedback, it's much appreciated! Kind regards Trine Head of Customer Service

Posted 1 year ago

“I have enjoyed my membership until recently. I had put my membership on hold, this was confo. Then a payment was taken which cleared my bank account, leaving me, an 80 year old pensioner, without money for even milk. After a series of emails I was eventually advised the funds would be repaid within 3 or 4 days. This was 10 days ago. Still nothing new emails are being ignored. RUBBISH customer ser?”

Helpful Report

Posted 1 year ago

Hi Gill. I'm so sorry to hear this, it looks like a misunderstanding on our part. I can see that the refund was processed following your latest email, do get in touch if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“the website is atrocious unable to use a voucher. even following the links sent by letter. There are no contact details it just goes into a hole, and details of my payment card had been kept even though I had cancelled my account. I am certain that this is not compliant with GDPR. Will not deal with this shower again”

Helpful Report

Posted 1 year ago

I'm sorry to hear of the complications you experienced when trying to use your voucher. It looks like the issue was solved via email, do let us know if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 1 year ago

“My gin pkt was weak”

Helpful Report

Posted 2 years ago

Sorry to hear this Shiley, we always welcome more feedback via memberscraftginclub.co.uk. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I tried to cancel and pressed the button on the website. You’d think it would be that simple. NO, you then have to continue pressing cancel through another 7 or so options asking each are you sure? You’ll lose the point that you can only use when you spend more money. The boxes of Gin themselves are not too bad but the rest of it is just a way to get more and more money out of you.”

Helpful Report

Posted 2 years ago

We're so sorry to learn about your bad experience with our cancellation journey. We always try and gather feedback when a member cancels via their account, alternatively, you can also cancel simply by emailing our lovely team at members@craftginclub.co.uk, they're always happy to help!

Posted 2 years ago

“They do not respond to your messages. I cannot log into my account as the emails to activate do not come through. But I get the ones from Royal Mail. I have been messaging since 26/7 and just get a sorry we are busy we will come back to you and look out for your reply but they never do. I was charged for a 2nd box one week after signing up and have no way to control my account. They have no phone line. Do not answer messages/emails. Total scam - they will take your money but not help you.”

Helpful Report

Posted 2 years ago

Hi Arisha. I'm so sorry for the delay in replies, but happy to see we solved the log in issue via email in the end! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Signed up at a discounted rate, 16 quid instead of 42, ordered received within 2 days. But then they charged me £45 for another membership. Theyre now refusing to refund me. The most obvious scam/con going. I'll be going directly to my bank to get my money back Scum.”

Helpful Report

Posted 2 years ago

Hi! I'm so sorry to learn of your experience with us, but happy we were able to solve the problem via email. Please do get back in touch if there's anything else we can do for you! Kind regards Trine Head of Customer Service

Posted 2 years ago

“Scam artists. Take advantage of customers in a cost of living crisis.”

Helpful Report

Posted 2 years ago

Hello! We're so sorry to hear you've had a bad experience. If you email us at members@craftginclub.co.uk a member of our lovely Memberships Team will be on hand to help - we're keen to understand how we can improve!

Posted 2 years ago

“For me, the rum in the rum box was not good, so sweet. It's great for a mixer like any cheap rum but at the price the Gin club were charging, I would have expected a top-notch rum that you could sip as well. Any cheap rum would make a good drink with the mixers supplied.”

Helpful Report

Posted 2 years ago

“The rum is delicious and the treats very, very nice, I shall certainly be looking forward to see what is in the next rum box and taste a new flavour of rum XX”

Helpful Report

Posted 2 years ago

“Trying to cancel and states I have no account and the quality is just free items from the other companys to push there products Avoid not good value for money”

Helpful Report

Posted 2 years ago

Hi Claire. I'm so sorry to hear this! I haven't been able to find an email from you, but if you contact us at members@craftginclub.co.uk we'll be happy to help. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Awful company the gin was mediocre the snacks where rubbish and stale and they charged me despite cancelling my box! Avoid!”

Helpful Report

Posted 2 years ago

I'm so sorry to hear you missed the deadline for cancelling the July box! Not to worry - you have 30 days to return the box if you'd prefer to skip it this month. Kind regards Trine Head of Customer Service

Posted 2 years ago

“I took up the introductory welcome offer of receiving my first Craft Gin Pack at a reduced cost. I received an email on 29th December 2022 telling me that my order and payment were received, and a further email telling me it was being packed on the 2nd January. The email also informed me that I would get an email once shipped. The shipping advice email was never received and the box never received so I questioned its status via email on 27th Jan 2023. 25 days after confirmation of packing. I was told it must have been shipped and lost in transit, however if that was the case, I should have received an email with confirmation of shipping and tracking details. I was therefore offered a refund which I accepted and as this was a welcome pack, my assumption was that my membership was cancelled. I was then informed by email on 23rd March that a shipment for £42 has now been prepared for me. I immediately replied, within 4 hours of receipt, and told them I did not want the box and please refund my money. On the 24th March, I was told it was too late to cancel as this had to be done by the 22nd March. I did not believe I was still in the club. I further immediately advised that they did not understand, I do not want the package. Today, 28th March, I was told I could return the box as long as it is in a re-sellable condition. I do not have any intention of opening the consignment, however under the terms and conditions I have to pay for the return in order to get my refund. At this time, I had not received an email to tell me this had been shipped and therefore the consignment could have been stopped. I have this evening received an email telling me it is awaiting collection so there was further opportunity to stop the shipment, but this has not been done. Not very eco friendly. I am unable to find any customer service phone number to further discuss. A very poor service offered by email only.”

Helpful Report

Posted 2 years ago

“Still awaiting a full refund, for a gin package that I didn't want. YOU WERE TOLD !!! Before it even left your warehouse I didn't want it. You still took my money. I want a FULL REFUND !!!!! YOUR PACKAGE WAS RETURNED 2 WEEKS AGO. AND STILL NO REFUND Avoid this company at all costs”

Helpful Report

Posted 2 years ago

Hi Alistair. I'm so sorry to hear this! Once the box has been refused/returned, we ask that you confirm so we can refund you straight away. When we don't get the confirmation from you, it can take a little longer to process, as we're waiting for our warehouse to confirm. Apologies if this was missed. I've emailed you directly to confirm the refund. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Terrible service. Part of my order was not delivered and despite 3 chasers they have not had the good grace to reply. Membership duly cancelled. I would not recommend them. To add insult to injury Royal Mail then delivered the next box to the wrong address and I am having trouble disputing it. A”

Helpful Report

Posted 2 years ago

“December gin was truly horrible with an overriding taste of aniseed.Friends i have spoken to had the same opinion.I emailed feedback but rather disappointed not to receive a reply.I do really enjoy the monthly gin but not considering if i want to continue to subscribe”

Helpful Report

Posted 2 years ago

“Not received my first order yet. I fully understand that this is due to issues with the postal strike etc. Let's just hope that it makes it here before Xmas”

Helpful Report

Posted 2 years ago

“Still no Gin. Craft Gin Club took my payment on 23rd November with Delivery to be between 3-6 December. Despite lots of emails still no box 15th December and no idea when I will get one. I have asked for either a refund or for them to send another box and they have now gone silent. Beware of this company when things go wrong. Check out there latest reviews everywhere, doesn't make good reading for them. Letting loyal customers down big time.”

Helpful Report

Posted 2 years ago

“No phone number to contact you - no monthly box for Christmas delivered but money taken - e mails ignored”

Helpful Report

Posted 2 years ago

Apologies for the delay this month! I can see that my colleague has sorted out a replacement for you now, but do let us know if you need anything else.

Posted 2 years ago

“Ordered an advent calendar, money taken, not delivered and won't answer emails. AVOID THIS COMPANY!!!”

Helpful Report

Posted 2 years ago

I'm sorry to see that the Royal Mail strikes have caused a delay on the Advent Calendar! I'm glad to see it has now arrived and I've dropped you a direct message as well in regards to compensation.

Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,514 reviews