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Craft Gin Club Reviews

4.8 Rating 6,529 Reviews
95 %
of reviewers recommend Craft Gin Club
4.8
Based on 6,529 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Craft Gin Club Reviews

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Even at half price, this seemed poor value - one 70cl bottle of gin, a couple of small tonic waters, some cranberry juice and some "soda". Plus some sweetened nuts, a small block of chocolate and a pack of popped cheese that had come open distributing its contents within the outer packaging, so no longer safe to eat. I guess I look for the cancel button pdq.
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Posted 4 years ago
During this time in lockdown it was nice to receive this very refreshing gin. It brought a ray of sunlight to an otherwise depressing time
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Posted 4 years ago
I have paid over £800 for two annual subscriptions for Christmas present. The money went out of the bank I have received no gift vouchers. The website will not let me join or access easily to make complaint
Helpful Report
Posted 4 years ago
Very disappointed, Email received 30/11 saying order in 18th December still waiting. Now told January............ pointless
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Posted 4 years ago
Placed and order a month ago for a gin advent calendar to be told it’s been lost by Royal Mail, the issue isn’t Royal Mail it’s with you, no options, poor comms, easy to blame someone else, only now being told I can make a claim. Poor customer service take your business elsewhere.
Helpful Report
Posted 4 years ago
I made an order on 16th November for an advent calendar. It’s not only not here but I’ve had absolutely no communication to say why it’s not here or any sort of apology. I have received emails from them trying to sell me things though! Sort out your priorities, Craft Gin Club.
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Posted 4 years ago
Customer service is appalling, very little response to a failed delivery for an order which has been paid for on November 18th and is still not received. All I am told is the problem is with Royal Mail, which isn't the case, the problem is with the Craft Gin club for failure to supply. I am so disappointed with the company, not what I expected at all, my expectation is now zero
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Posted 4 years ago
Failed on delivery twice and all they offered was a few points as an apology Also magazine was missing on 2 occasions
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Posted 4 years ago
The delivery did not come as yodel said-I waited in all day.After 2 days of long webchats( also waiting a long time to connect to a chat) my box arrived to a neighbours location I did not want to bother & it was damaged -the crisp packet split & broken crisps distributed through my box .I have photos but cannot download.Gin club sent me a standardised reply which was of no use.I have reluctantly cancelled my Membership
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Posted 4 years ago
Still haven’t had my October box yet the payment has been taken... I never had an issue with the September box and this is the first issue I have had with craft gin club ... I can only expect it’s because they have moved from Royal Mail .. I have had no replies to my emails sent a week ago and it’s now 12 Oct 20. I had this issue with the Craft Rum club a couple of years ago and that wen bust ... Change back to Royal Mail ..!!
Helpful Report
Posted 4 years ago
Their courier have lost the box, there is no way of calling this company and 1 week after sending my issue via email as they advise still no reply, looking at the reviews this seems to be a common issue with this company, very poor customer service!
Helpful Report
Posted 4 years ago
Their courier have lost the box, there is no way of calling this company and 1 week after sending my issue via email as they advise still no reply, looking at the reviews this seems to be a common issue with this company, very poor customer service!
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Posted 4 years ago
Shocking service avoid at all costs. Missing deliveries and you won't be able to contact them and they won't respond.
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Posted 4 years ago
Still waiting on a reason for a fake delivery attempt. Working from home, no knock on the door, no note, app said parcel supposedly left with a house that didn't receive it either.
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Posted 4 years ago
I have yet to receive my October box which is my first. I have sent multiple emails and have only been fobbed off. Now 7 days after I should have received it they are ignoring me. I paid for the box in September and they are blaming YODEL but have no intention of re-sending my box. I have asked for a refund or a new box to be sent to me. Guess what? Yes, they are still ignoring me. I am out of pocket and no gin box. I will never use them or recommend them to anyone. I will advise any friends or family not to touch them! AVOID.
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Posted 5 years ago
I am so sorry to hear about your terrible experience, that is very disappointing. I've just replied to your email, do let me know if there's anything else I can do. KR Trine
Posted 5 years ago
Since yodel has taken on delivery it's a disaster! I've been told my box is in my back porch-don't have one! Now been told mix up with barcodes means it's 100 miles away! Yodel said they'd investigate and call back -nope. Have contacted ginclub-silence! Looks like we'll be cancelling. Such a shame as box is a real treat if you get it!
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Posted 5 years ago
Ordered my first box it was delivered to the wrong address. I contacted customer services only to be told that there had been a mix up with tracking codes. They sent a new tracking code but it was the same as original. Yodel could not help because my delivery details did not match the code I was given. Contacted customer services again but they have not investigated the issue and have offered no help or refund. Massive disappointment. For a subscription service you would think they would be more concerned with deliveries going to the wrong place 🤷🏻‍♀️
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Posted 5 years ago
Wouldn't waste your time in joining. I have yet to receive my September box which is my first. I have sent multiple emails and contacted them on social media but have yet to receive any response whatsoever. Whatever happens from this point i will be very hesitant in continuing my membership from my first experience, lets face it first impressions count for a lot!
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Posted 5 years ago
Is it usual to be told by Hermes that your delivery is delayed or am I just an unlucky first time customer?
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Posted 5 years ago
Never got my aug box seems hermes lost it Contactd customer service they honestly didn't seem to care about loosing a member responses were like talking to a robot and pretty standard
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Posted 5 years ago
Craft Gin Club is rated 4.8 based on 6,529 reviews