Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,514 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,514 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order hasn't arrived twice now. Had huge issues receiving a refund. Explained my situation due to living on an army Barracks. They couldn't have cared less. Terrible to see how the corces community is treated by this company. Shambles”

Helpful Report

Posted 5 years ago

“No Customer service if something goes wrong. My parcel has been lost with the couriers, ive tried e mailing and facebook messages, just to be ignored, now going for CC chargeback. no phone number which is a shame. this is now 2 weeks from charge of card.”

Helpful Report

Posted 5 years ago

“No way to contact i think ill try to get my money back and forget it it was my first box and contained no GIN WAY TO GO!! Dont help its written all over the box so hermes know whats inside any wonder there was no gin inside!!”

Helpful Report

Posted 5 years ago

Hi Tracey, I am so sorry to hear that you're missing the star of the show, that has in no way been intentional! I've ordered you a replacement, and replied to your emails as well. If there's anything else you need, please don't hesitate to get back to me. Trine

Posted 5 years ago

“Nervous about Hermes becoming the delivery service (Royal Mail never an issue) and proved correct. Box came with smashed Gin bottle and smashed mixers. Cut my hand opening the box. Hermes have taken the box away and I have struggled to find a way of contacting Craft Gin. There's also no live chat or phone like advertised on this site for contacting them so I have no idea how to get a replacement box.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that you've had such a terrible experience with us, and apologies if it wasn't clear how to get in touch. We always reply ASAP when you email members@craftginclub.co.uk. I've dropped yu a message and the replacement will be on its way shortly. I'll be more than happy to help if you need anything else. Trine

Posted 5 years ago

“The only communication you can have is email!! There is no phone number and even when I asked them to call me they stick to email. I’ve tried to change the details of a gift purchase I made for my brother who has since deceased and it is taking ages (over a week!) and distressing.”

Helpful Report

Posted 5 years ago

“First box arrived, 2nd didn't. Numerous e-mails and phone calls eventually accepted just a bottle of Gin without the extras for a discount. Refund never arrived. More phone calls resulted in "forgot to push the refund button". Terrible customer service.”

Helpful Report

Posted 5 years ago

“I made a order early u but u kept saying my card didnt work so thought u didnt take the money but checked my bank early and you took the money out”

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Posted 5 years ago

“If i could give 0 stars i would . I asked to pause till march !! But yet they STOLE £40 off me middle of Dec ! . I dont know about anyone else but £40 in December is alot of money. I asjed in November to pause till march as im away . But no they are still taking money !!!! I will tell my bank so they can block it . ...buy your gin in the supermarket is the best way . Companies like this just rip off the consumer. ...... so angry”

Helpful Report

Posted 5 years ago

Hi Joe, Thanks for getting in touch. As mentioned via email, I apologise for the unexpected charge. Your membership is recurring until you cancel it - not to worry, as confirmed, this has been cancelled now. Trine

Posted 5 years ago

“Trying to cancel my account and claims my email isn’t valid yet seem to get plenty of marketing emails!”

Helpful Report

Posted 6 years ago

Hi Robert. Thank you for your feedback. I'm sorry to hear that you haven't been able to log in. I've sent you an email with a step by step guide and I've also cancelled your membership for you! Do let us know if there's anything else we can help you, you can reach us on members@craftginclub.co.uk. Trine

Posted 6 years ago

“It says you receive your first box in the first week of the month. I ordered the July box in June & it is the 11th July today but I have not received it. I got a text last week to say I would have it by Friday 5th July but I’ve heard nothing since regarding my order.”

Helpful Report

Posted 6 years ago

Hi Karen. I'm so sorry to hear that you didn't receive your gin. I can see that it was left in your safe place on the 2nd of July. I've also sent you an email with the tracking information - hope this helps! Trine

Posted 6 years ago

“This is the biggest gimmick I've ever signed up for. I have contacted the company 4 times and received nothing back. I presume it is because I want to withdraw from my subscription however they keep taking my money and sending me gin I do not want!!! Customer service is amazing until you want to leave absolute scam!”

Helpful Report

Posted 6 years ago

Hi Lauren. I'm really sorry to hear that you've had trouble reaching us! I've dropped you an email directly as I haven't been able to find any prior requests, if you could reply when you get a chance, we'll get to the bottom of this. Thanks in advance! Trine

Posted 6 years ago

“Disappointed not to get the promised December gin - no nibbles, no magazine and one mixer! What's happened?”

Helpful Report

Posted 6 years ago

Hi Ray, I understand we spoke at the time, but I'm sorry again that there was a confusion over Christmas between us and another club! If you have any further questions please do not hesitate to drop us an email. :) Molly

Posted 6 years ago

“Disappointed not to receive my gin box and gutted won’t get a replacement of that gin”

Helpful Report

Posted 6 years ago

Hi Ursula, Thank you for taking the time to review. We are so sorry for the issues that effected your Christmas delivery. I understand we spoke over email at the time, but please do not hesitate to get back in touch if you'd like. Molly

Posted 6 years ago

“How bazaar - I also never received my December box or the replacement how very strange that more than one of us failed to receive either - I was also promised a subsequent gin as a good will gesture - ummm !! Won’t hold my breath ! I have also cancelled my membership as unreliable ! No telephone contact available to contact them - very dissapointed ex - member”

Helpful Report

Posted 6 years ago

Hello, We're sorry to hear you didn't receive your December gin, unfortunately we had a few issues with delivery this month and we can only apologise. I hope you will enjoy the replacement once it reaches you. -Trine

Posted 6 years ago

“Did not receive my December gin although payment was taken in November. Promised a replacement that also never appeared and understand that the December gin is now unavailable. Waiting a refund and will be cancelling my membership. Also very frustrating to hear that people who subscribed for the December box have received not one but two!”

Helpful Report

Posted 6 years ago

Hello, I'm really sorry to see you go, especially because of such a bad experience. I hope you enjoy the replacement despite not getting the December gin. -Trine

Posted 6 years ago

“20 days and two requests later and still no delivery. Painfully slow response to any communication. Very disappointing guys! Will be changing to another company.”

Helpful Report

Posted 6 years ago

Hi, I apologies for the late replies, we've been very busy over Christmas. Glad to see that the issue as solved and hope you're enjoying the gin! -Trine

Posted 6 years ago

“First gin box arrived,syrup had gone everywhere.it happens, But I cannot accept bad service,over a week has passed,was told a replacement was being sent. This went over my carpet,my blouse. If I had had good customer service and a bit of empathy I would not be writing this and cancelling my membership. Customer service is as important as the contents & so frustrating when you cannot get it sorted or speak to anyone,”

Helpful Report

Posted 6 years ago

Hi Sheila, I'm so sorry you received your box in such a state! Glad we found a solution, have a merry Christmas and thank you for leaving us a review! -Trine

Posted 6 years ago

“Placed an order and yes I made an error but emailed straight away trying to change it. No response. Messaged on facebook, got a response but not anything about what I had asked. You have taken my money in December even though you won't be delivering anything until January. I have now asked for everything to be cancelled and a refund due to your lack of communication.”

Helpful Report

Posted 6 years ago

Hi Alison, I'm sorry to hear that you had issues, however, glad we found a solution! Hope you're enjoying the gin and thank you for the review. -Trine

Posted 6 years ago

“My December Gin box has not turned up. Have tried using the RM tracking number but it says it has not been sent yet. Not happy about this”

Helpful Report

Posted 6 years ago

Hi John, I'm sorry to hear that you had issues with the December box, but glad we could sort it out! Hope you're enjoying the gin and thank you for your review. -Trine

Posted 6 years ago

“No customer services.No reply to emails.One item had gone over me ,my carpet. when unpacking.Over some of the order. No response apart from we have got your message. I have sent another message cancelling see what happens with that. It is so frustrating when know one responds. Spoilt the whole present for my husband.”

Helpful Report

Posted 6 years ago

Hi Sheila, Thanks for leaving us a review - I'm so sorry that you haven't received a reply yet. I've dropped you and email so we can get a replacement box sent to you asap. -Trine

Posted 6 years ago

Craft Gin Club is rated 4.8 based on 6,514 reviews