Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,639 Reviews

94 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No heads up to advise an order will be charged on account, very poor returns policy doing all they can to not refund. They will not refund cost of returning cancelled items either.”

Helpful Report

Posted 2 years ago

Sorry to learn of your bad experience Zac, that hasn't at all been the intention here. We charge our members on the same date every month for transparency and to avoid disappointment, apologies if this wasn't as clear as we'd hoped. Your feedback is much appreciated. Kind regards Trine Head of Customer Service

Posted 2 years ago

“Really poor quality September gin box. The gin was ok but the tonic completely masked the flavour and the dried apple was flavourless. The snacks were a lazy selection with no relevance to the Cambridgeshire location of the gin - just awful mass produced sugary flavours - hitting a very low spot with a bag of Popchips for goodness sake. Apparently the bbq flavour was meant to evoke thoughts of autumn! I await November’s gin box with some trepidation.”

Helpful Report

Posted 2 years ago

Thank you for your comments on the September box, sorry to hear you weren't keen. We always welcome feedback, it's much appreciated! Kind regards Trine Head of Customer Service

Posted 2 years ago

“I love the gins but very disappointed with the snacks as everything is catered for vegans an vegetarians I feel you are discriminating against people that enjoy meat products crisps an nuts very flavourless.”

Helpful Report

Posted 2 years ago

Glad you're loving the gin! Sorry to hear you weren't keen on the snacks, your feedback is appreciated and we've made sure to pass on your comments.

Posted 2 years ago

“I have enjoyed my membership until recently. I had put my membership on hold, this was confo. Then a payment was taken which cleared my bank account, leaving me, an 80 year old pensioner, without money for even milk. After a series of emails I was eventually advised the funds would be repaid within 3 or 4 days. This was 10 days ago. Still nothing new emails are being ignored. RUBBISH customer ser?”

Helpful Report

Posted 2 years ago

Hi Gill. I'm so sorry to hear this, it looks like a misunderstanding on our part. I can see that the refund was processed following your latest email, do get in touch if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 2 years ago

“the website is atrocious unable to use a voucher. even following the links sent by letter. There are no contact details it just goes into a hole, and details of my payment card had been kept even though I had cancelled my account. I am certain that this is not compliant with GDPR. Will not deal with this shower again”

Helpful Report

Posted 2 years ago

I'm sorry to hear of the complications you experienced when trying to use your voucher. It looks like the issue was solved via email, do let us know if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 2 years ago

“I bought the first rum box but I didn't think much of the rum, it didn't inspire me to buy more rum boxes.”

Helpful Report

Posted 2 years ago

Thanks for your feedback Claire, it's much appreciated!

Posted 2 years ago

“My gin pkt was weak”

Helpful Report

Posted 2 years ago

Sorry to hear this Shiley, we always welcome more feedback via memberscraftginclub.co.uk. Kind regards Trine Head of Customer Service

Posted 2 years ago

“I tried to cancel and pressed the button on the website. You’d think it would be that simple. NO, you then have to continue pressing cancel through another 7 or so options asking each are you sure? You’ll lose the point that you can only use when you spend more money. The boxes of Gin themselves are not too bad but the rest of it is just a way to get more and more money out of you.”

Helpful Report

Posted 2 years ago

We're so sorry to learn about your bad experience with our cancellation journey. We always try and gather feedback when a member cancels via their account, alternatively, you can also cancel simply by emailing our lovely team at members@craftginclub.co.uk, they're always happy to help!

Posted 2 years ago

“Love the new rum box”

Helpful Report

Posted 2 years ago

“They do not respond to your messages. I cannot log into my account as the emails to activate do not come through. But I get the ones from Royal Mail. I have been messaging since 26/7 and just get a sorry we are busy we will come back to you and look out for your reply but they never do. I was charged for a 2nd box one week after signing up and have no way to control my account. They have no phone line. Do not answer messages/emails. Total scam - they will take your money but not help you.”

Helpful Report

Posted 2 years ago

Hi Arisha. I'm so sorry for the delay in replies, but happy to see we solved the log in issue via email in the end! Kind regards Trine Head of Customer Service

Posted 2 years ago

“Signed up at a discounted rate, 16 quid instead of 42, ordered received within 2 days. But then they charged me £45 for another membership. Theyre now refusing to refund me. The most obvious scam/con going. I'll be going directly to my bank to get my money back Scum.”

Helpful Report

Posted 2 years ago

Hi! I'm so sorry to learn of your experience with us, but happy we were able to solve the problem via email. Please do get back in touch if there's anything else we can do for you! Kind regards Trine Head of Customer Service

Posted 2 years ago

“Bought this for my husband as an anniversary gift. It arrived whilst we were on holiday so we missed all the rum celebrations! However, surprised him when I gave it to him on 18 July...but he was so jet lagged he had forgotten to even buy a card!”

Helpful Report

Posted 2 years ago

“Amazing! I would subscribe to a rum box if available”

Helpful Report

Posted 2 years ago

“The boxes are something to really look forward to, each one being different and carefully thought out to work well together, definitely would recommend as a treat for yourself or a present for a lucky other!”

Helpful Report

Posted 2 years ago

“Excellent flavours!”

Helpful Report

Posted 2 years ago

“I'm not much of a rum drinker, but my daughter is. So really, I ordered it for when she comes round. We both had the perfect serve. Wow!!!!! Such an amazing flavour. There may not be much left for her next visit.”

Helpful Report

Posted 2 years ago

“Scam artists. Take advantage of customers in a cost of living crisis.”

Helpful Report

Posted 2 years ago

Hello! We're so sorry to hear you've had a bad experience. If you email us at members@craftginclub.co.uk a member of our lovely Memberships Team will be on hand to help - we're keen to understand how we can improve!

Posted 2 years ago

“Spiced Rum was nice, but quite mild in flavour was expecting more spice.”

Helpful Report

Posted 2 years ago

“This is a very interesting Rum. It has hints of sweetness but it isn't sweet it has a honey flavour on the tongue and is lightly spiced. It is a very pleasant drink which goes down really easily. Thank you for bringing it to our attention.”

Helpful Report

Posted 2 years ago

“Lovely smooth Rum , fantastic selection of nibbles & cocktails & magazine! we really enjoy opening this new box- 1st summer special Rum box we’re so hoping this could be the start of something really good & not just for the Summer please ! It’s a 10 out of 10 from us”

Helpful Report

Posted 2 years ago

Craft Gin Club is rated 4.8 based on 6,639 reviews