Fantastic as ever, the whole package with surprise gin, magazine and all the trimmings is truly a gin lovers delight. It’s actually not by first box, this my third year of suscribing as a dedicated customer. However the card connected to the ginclub payments was lost and needed updating. Despite several attempts to rectify the customer service was not great with no resolve in terms of being able to update the existing account with a new card number. The customer service response was that it was customer pilot error and nothing they could do. However there really was something wrong with the website / log onto accounts issues with a blank screen appearing continually. My husband sent a screen shot to customer service as requested and still no option at all to resolve. No option given at all to just phone and update the card details. Hence the only option was for me to ‘create a new account’. Hence now I am receiving emails to rate my ‘first’ box when I have been a loyal customer for 2 1/2 years. Seriously needs a customer service review, or maybe Ginclub is doing so well nearly losing one customer did not matter. If my husband had his way he would not have bothered to continue as he was so disappointed with the response. Hence to say that all the membership points accumulated in the first account are still there!! Communicated via email as there was no option to just ‘talk to anyone’ with reason of lockdown given... mmm but still operating throughout lockdown with deliveries.