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Craft Gin Club Reviews

4.8 Rating 6,355 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,355 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no problem at all with the products - gin boxes are great. BUT. This is the first time I have purchased direct from the website and I’m finding it really difficult to navigate. Having selected some Black Friday time limited deals and spending loyalty points, I now find that there is no way to check out my basket. When I click on it, it shows me the contents, but there is no check out option. In the absence of a phone number I have no choice but to email and wait for a response - in the meantime all the deals I have selected will probably time out. Not a happy customer.”

Posted 1 year ago

I'm sorry to hear this Pamela! If you're having issues while we have a sale, we would always honour the price. I'm glad to see that we've managed to work it out via email! Let us know if you need anything else.

Posted 1 year ago

“What a carry on can’t check out no matter what I do….tell you it is easier to cancel being a member they need to sort this out.my next step cancel everything.”

Posted 1 year ago

Hi Eileen! I'm so sorry to hear you're having issues checking out. I've emailed you now so we can get that solved for you! Kind regards Trine Head of Customer Service

Posted 1 year ago

“They don't remind you that the payment is coming up, so just let you know once they've taken it. I emailed as soon as they processed my October payment and was advised they would be able to refund me if I refused the box from Royal Mail. I did this on 6th October and they still haven't refunded me. Worse still they are refusing to answer emails.”

Posted 1 year ago

Hi Dominique! I'm so sorry to lean about your experience with us, that isn't at all the service we aim to provide. I've made sure to reply to your email and sorted out the refund - do let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Ordered 3 advent calendars payment was taken for 3 but only one turned up have contacted craft gin club by email and have not received a response yet there appears to be no phone number to contact them on and have placed my phone number on the emails hope this will be resolved by Monday evening and I get a response from them”

Posted 1 year ago

“I am inundated with email adverts from gin club. Every time I open my emails it's there. I repeatedly delete them and up the pop again. I don't drink Gin and even if I did I could not afford it. Just want them stop filling up my in box.”

Posted 1 year ago

“Contacted customer support after rdd ex viewing a gin I wasn’t impressed with and they were happy for me to cancel my subscription rather than do anything to help. Subsequently I’m no longer a member think customer services should have a big think about how they treat their long standing customers”

Posted 1 year ago

Hi Vicky. I'm sorry to hear you weren't keen on the gin. As with any consumables, you're not able to return or exchange once opened. This would also apply if you had purchased the bottle at the supermarket. As much as we hope all our members will love every single gin we include, unfortunately, due to the surprise nature of the club, there's a chance of receiving something that isn't to your liking. Thank you for your feedback, it's much appreciated. Kind regards Trine Head of Customer Service

Posted 1 year ago

“My experience was fantastic, and has been for many years, up until the point I tried to cancel. I’ve been trying to cancel for the last 3 of my quarterly boxes and they still keep taking the money out and sending me the box which I then have to post back at my own huge cost and inconvenience. And then they STILL don’t cancel it so it happens again. It’s just literally happened again this month so unfortunately I’ve had to report it as fraud with my bank so that any future payments are blocked. Such a shame as I was only temporarily leaving but now I won’t be back because I can’t trust this unscrupulous company”

Posted 1 year ago

“I have been a Craft Gin member since December 2020 and I do need to preface my review by saying that the boxes I have received have been enjoyable - especially the Christmas ones. However, the customer service experience and TOTAL lack of communication with customers have left a very sour taste. I saw on my bank statement yesterday that I had been charged for a box, that I had not been reminded was arriving at all. I have since moved house as well, meaning that the box will be delivered to an address I no longer live at - simply because there are no reminder emails in place. For every other subscription I have, there is a reminder email that the payment is coming up, except for this one. I contacted customer service who simply said that the box will be refused at my old address (there is no way they know this) and returned to the sender and then they can resend it out. This simply is not good enough. I have been charged £40 for a box I may not even ever receive, and was not given any reminders via email or text that the subscription cutoff date was coming. I have canceled my subscription and will not be returning as a member - incredibly disappointed in the customer service and experience.”

Posted 1 year ago

Hi there I'm so disappointed to learn about your experience with us, that is not at all how we wish for our members to be treated! I've dropped you an email that hopefully solves the problem, but do let me know if you need anything else, I'm keen for you to have the best outcome of this sad situation. Hope to speak to you soon, have a lovely day in the meantime. Kind regards Trine Head of Customer Service

Posted 1 year ago

“Disliked this gin”

Posted 2 years ago

Hi Natalie! We're so sorry to hear that you weren't keen on the Song Cai gin from Vietnam - It's otherwise been so well received by our members. I'll make sure to pass on your feedback and we're always happy to take on some more comments via members@craftginclub.co.uk. Thanks for taking the time to review us, it's much appreciated. Kind regards Trine Head of Customer Service

Posted 2 years ago

“This company is shocking, i tied to postpone for one delivery on my subscription via the web site which allows you to do this, but still received the order 5 weeks later I have now cancelled my subscription but again no confirmation and no way of knowing if I've been successful Its a bit of a con and so difficult to get any customerservice/comunication”

Posted 2 years ago

Hi Paul. Huge apologies for the bad experience you've had with us, and thank you for the feedback provided. I've reached out directly via email, do let me know if you need anything else! Kind regards Trine Head of Customer Service

Posted 2 years ago

“Bought a 4 box gift certificate for my husband for Christmas, have tried to activate it 3 times and each time you have to prove your age with a credit/debit card, which they charge! Customer services blame you for making an error and around we go again. Not worth the hassle.”

Posted 2 years ago

“Not bad but getting staid”

Posted 2 years ago

“I have received a reply for my review but it looks like they have not read my first review . l asked three questions hand they have not answered one and have the asked for more information .i guess they dont like the question i asked.”

Posted 2 years ago

“Terrible customer service, skating very thin to violating consumer rights, no phone number, no real address, a shady business all round.”

Posted 3 years ago

Thank you for your review Tom, and for your honest feedback. I've looked into this for you and can see that your issue was handled immediately by a member of our team and within a few hours of you emailing in. If you feel this is insufficient, I can only apologise, and hope we offer a smoother service in the future in order to turn your one star expectations of us into five star!

Posted 3 years ago

“This company state they require your bank details when you receive one of their memberships as a ‘gift’. They claim that this is to enable them to verify your age. There are countless other ways to verifying an individual’s age. The request for my personal bank details is irrelevant for age verification and there are plenty of other universally accepted options- passport, drivers licence. Indeed, some bank allow individuals to open an bank account with a debit card facility under the age of 18. The request for specific bank details arguably falls outside GDPR regulations and the limitation principle. I have asked them to confirm if there is another way to verify my ID and to clarify my concerns regarding their insistence and use of my personal data. No one has responded or acknowledged my email. I have sent another chaser and am now, it would seem, left with no option other than to report them to the ICO for data misuse. I suspect that the real reason they request your bank details is so that you can end up enrolled in a subscription and which will inadvertent continue and attract a monthly fee. I expect this is one of the reasons why this company has quickly generated such large revenues. The need for a gift recipient to enter their bank details is not made clear to the person purchasing the gift from the outset and now it does not appear possible to cancel/request a refund. Very concerning and dubious dealings. No response and no option to request a refund. I do hope the ICO consider a fine in the circumstances.”

Posted 3 years ago

“Even at half price, this seemed poor value - one 70cl bottle of gin, a couple of small tonic waters, some cranberry juice and some "soda". Plus some sweetened nuts, a small block of chocolate and a pack of popped cheese that had come open distributing its contents within the outer packaging, so no longer safe to eat. I guess I look for the cancel button pdq.”

Posted 3 years ago

“During this time in lockdown it was nice to receive this very refreshing gin. It brought a ray of sunlight to an otherwise depressing time”

Posted 3 years ago

“I have paid over £800 for two annual subscriptions for Christmas present. The money went out of the bank I have received no gift vouchers. The website will not let me join or access easily to make complaint”

Posted 3 years ago

“Very disappointed, Email received 30/11 saying order in 18th December still waiting. Now told January............ pointless”

Posted 3 years ago

“Placed and order a month ago for a gin advent calendar to be told it’s been lost by Royal Mail, the issue isn’t Royal Mail it’s with you, no options, poor comms, easy to blame someone else, only now being told I can make a claim. Poor customer service take your business elsewhere.”

Posted 3 years ago

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Craft Gin Club is rated 4.8 based on 6,355 reviews