Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,463 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,463 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the rum box for my husband who enjoys trying new rums, but is not keen on spiced rum so was disappointed with the rum.”

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Posted 1 year ago

“We’ll be sticking with Gin, rather than rum.”

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Posted 1 year ago

“snacks not to my taste”

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Posted 1 year ago

“The rum chosen for the starter box isn't one that I would choose to drink. It doesn't stand up to being drunk neat, which is how I drink rum. All the other items in the box were fine; it was just the rum that didn't impress me. It was all the more disappointing, as I had expected something special for what I assume is the launch of a regular rum offering.”

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Posted 1 year ago

“I think it’s gone down hill to be honest - ‘Craft’ only really applies slightly to the spirit now I understand this is because there are 50,000 people now getting boxes But more and more the extras just aren’t worth it The syrup is always far too sweet and other bits are big brand - Thatchers cider , come on , hardly on the craft spectrum”

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Posted 1 year ago

“Very disappointed in May box thought you would have pulled out all the stops for the coronation weekend gin very average and really nothing relating to the extra special weekend”

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Posted 2 years ago

“When I eventually received my parcel, after over 3 weeks and having to reorder, the content was very nice although a bit of a let down after such a long wait”

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Posted 2 years ago

“Delivery was efficient. Felt that the case did not have much in the way of instructions to make the cocktails and use the bitters. The Tia Maria matcha did not travel well and seemed curdled, did not use it. Other than that we enjoyed the box.”

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Posted 2 years ago

“Lovely gin snacks and mixers”

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Posted 3 years ago

Thanks for your review Julie!

Posted 3 years ago

“Well, I have had 3 boxes so far. 2 Gins were lovely & 1 very bland. Interesting mixers & snacks. Be aware this company email stuff constantly, several a day. I wish they would stick to just a couple of emails a week, but no, you get bombarded.”

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Posted 3 years ago

“Delivery always on time and no problems :) However, I think the goodies with the gin haven’t been as good recently.”

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Posted 3 years ago

“Little pricey, advent calendar very expensive, snacks can be strange”

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Posted 3 years ago

“The box came battered with some of the contents missing. The gin was there so not too bad. I do not blame you fir the state of its arrival or missing contents. It’s just one of those things I guess. Not a lover of dry gin but this o W was a pleasant surprise. Fingers crossed my next one will be intact lol”

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Posted 4 years ago

Thank you for your review and your feedback, I've shot over a quick email to you to get those missing items replaced! For future reference, if you have any issues with any of your boxes please do not hesitate to get in touch and let us know!

Posted 4 years ago

“This was our first box, the gin was a not really different enough to make it extra special. The snacks were very different and we particularly enjoyed the Plantain chips. We are looking forward to making our cocktail this weekend. I enjoyed reading the magazine and the ideas for future cocktails etc. Looking forward to our next box.”

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Posted 4 years ago

Hi Eileen, thank you for your review and your feedback. We put a lot of time into choosing just the right gin and I'm so sorry if it wasn't quite right for you! Hopefully your next box is just right for you.

Posted 4 years ago

“I was really pleased with the May box but I think £40 for additional boxes is a bit too pricey for me to be honest!”

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Posted 4 years ago

Thank you for your review and your feedback! Our monthly boxes always have a value of at least £60 so we think £40 is a good saving, but do understand it's not always possible to spend that much on gin every month!

Posted 4 years ago

“Didn't like the snail flavoured crisps nor the strong cheese popcorn.”

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Posted 4 years ago

Thank you for your review, I can only apologise that this months snacks were not to your tastes. Hopefully next month you'll be more pleased!

Posted 4 years ago

“It was lovely”

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Posted 4 years ago

Thank you for your kind review.

Posted 4 years ago

“Not for me I'm afraid. I took out a monthly subscription at Christmas 2020 and looked forward to my first delivery. When it arrived I was thrilled with the contents, the Gin was superb, the additional items were very well matched and the magazine provided a surprisingly good read. The next month's box wasn't quite as good, the Gin wasn't as good but the rest was still enjoyable. The next month saw the Gin quality fall again (In my opinion) and the snacks included Jalapeno crisps, which were definitely not to my taste. My final box saw a French Gin being delivered; I found it to be a really sub-par blend that disappointed almost as soon as it was tasted. There was no depth of flavour and it smacked of a home-distillery, in fact, had I not known it's origin I could have been convinced that it was home-made. I found the snacks in that particular box really disappointing and it was they that really convinced me to end the subscription. I'm sure that Camembert popcorn and a bag of Snail flavoured Crisps thrilled some people, but not me, I just found them tired, clichéd and fairly revolting. Needless to say, they went in the bin. I really enjoyed receiving my box and am sad that it only survived for four months as I had high hopes for my subscription, especially as it's a fairly pricey option, but I came away very underwhelmed. I realise that different people hold different opinions and what works for some won't work for all, I'm simply providing my honest opinion, there's really no point leaving a review otherwise. The boxes are superbly packed and the customer service was excellent from day one. Every email enquiry was answered politely and efficiently. It's a shame it didn't work out for me but I would definitely recommend CGC to others if asked. If you're a Gin fan you should give it a try, it's easy to stop your subscription if you decide not to keep it.”

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Posted 4 years ago

Thank you for your review, and for your feedback! It's always good to hear exactly what our members' think, you've been sent an email in regard to this as we want you to end with a happy thought of us!

Posted 4 years ago

“I would give more stars as the box was great...but I am still waiting for the second bottle of gin, promised as a ‘tempter’ to sign up, to arrive. Can you give me a heads up as to when it will arrive? (Not that I’m desperate or anything....)”

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Posted 4 years ago

“One of cocktail syrups missing from my box, no reply to email asking forLady of Lake syrup as yet but I wait in hope”

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Posted 4 years ago

Craft Gin Club is rated 4.8 based on 6,463 reviews