Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,472 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,472 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

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“Good experience with well web site 👌 also rang to get information about hotel & was impressed by knowledge/support i was given 👍👏”

Helpful Report

Posted 2 months ago

“I booked the hotel of my choice because it was in the area I wanted to go . When it came to redeeming the voucher through your website I couldn’t redeem the voucher , I emailed and rang yourselves and eventually got to speak to someone , she was rude , condescending and very unhelpful , she talked over me and treat with disdain , my husband bore witness to this as I was on speaker phone , I was appalled at her attitude. I was told the hotel had gone off line and probably didn’t have any availability . I rang the hotel who I have to say couldn’t have been nicer they did have availability but unfortunately couldn’t confirm my booking as I had a voucher , but they were very helpful and empathetic. I kept checking your website and eventually the hotel came back onto the system and I was able to redeem the voucher with them . I now wish I’d dealt directly with the hotel as I would have got a better deal .had your call handler been nicer I wouldn’t of had to write this awful review, which is something I don’t take pleasure in . I wouldn’t ever use your company again or recommend to anyone .”

Helpful Report

Posted 2 months ago

Dear Carol, Thank you for taking the time to share your feedback. We're sorry that your experience wasn’t as smooth as it should have been, and we completely understand how disappointing it must have felt when you couldn’t redeem your voucher straightaway. We have carefully reviewed the full call recording and would like to clarify that our advisor remained polite, calm and professional throughout the conversation. During the call, they explained that the hotel was offline from our system, which meant we were unable to process the booking at that time. They also outlined what actions we could take on your behalf, including contacting the hotel directly, and if they weren't able to accept the booking we could offer an alternative hotel by converting your voucher. The agent took your details and said they would call the hotel to check availability and return to you as soon as they could. We’re pleased you were later able to redeem your voucher successfully once the hotel listing was restored, and we’re genuinely sorry that the experience left you feeling dissatisfied. Regards Countryhotelbreaks

Posted 2 months ago

“The website was very well laid out, easily accessed and crystal clear. I had occasion to rearrange our dates which I had concerns about. However! My concerns was blown away when I used the website and the alternative date requested, came through as confirmed, within about one minute. So efficient.”

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Posted 2 months ago

“Nice web site. Easy to book.”

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Posted 2 months ago

“Straightforward website, where it was easy to chose hotel and to select an exciting deal.”

Helpful Report

Posted 2 months ago

“I was having a problem trying to book a hotel with a voucher I phoned country hotel breaks direct and a charming friendly lady named Clare sorted everything out and we ended up with a better deal”

Helpful Report

Posted 3 months ago

“I booked a hotel room. The website let me. I paid. It took my money. An email arrived confirming that the money had indeed been taken. Later, another email appeared asking me to review the experience of the first email. Everything worked. No drama. No plot twists. Just pure, unrelenting functionality. A masterclass in being exactly what it said it would be.”

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Posted 3 months ago

“Quick and easy booking.”

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Posted 3 months ago

“Easy to use website offering good deals.”

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Posted 3 months ago

“Easy to book with all the relevant information at hand.”

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Posted 3 months ago

“ust booked through Country Hotel Breaks and I couldn’t be more excited! I’ve booked a surprise stay for my daughter’s 30th birthday and managed to get an amazing deal — including spa access, prosecco, and even a voucher towards dinner! The booking process was quick and easy, and the offer was fantastic value. Can’t wait for the getaway!”

Helpful Report

Posted 3 months ago

“I like this site and we've directed other people to it. Its easy to use, we've been given vouchers sometimes and there's no problem redeeming them. The deals are good value with a wide range of prices and holiday types. Well done!”

Helpful Report

Posted 3 months ago

“Easy to use website with all the relevant information well laid out. Booking was straightforward with no issues. Would happily use again.”

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Posted 3 months ago

“Web site easy to navigate, everything you need to know about their hotels easy to access and book”

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Posted 3 months ago

“Booking was easy but I don’t understand why at the end I have to pay £14.00! There was no mention of it.”

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Posted 3 months ago

“Booking on website was easy to use. Everything was done easily.”

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Posted 3 months ago

“Simplicity itself, have used before and will continue to use.”

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Posted 3 months ago

“Easiest Gift voucher to buy and redeem could do it all online instantly. Good value for money”

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Posted 3 months ago

“Lovely location, excellent service and food”

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Posted 3 months ago

“Very easy to book and a great choice of hotels.”

Helpful Report

Posted 3 months ago

Country Hotel Breaks is rated 4.7 based on 2,472 reviews