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Cost Cutters UK Reviews

4.0 Rating 532 Reviews

75 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 532 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality furniture”

Thank you for your review of the furniture you have ordered and we are glad you are happy with your purchase. Many thanks Customer Services

“Excellent cushions. Just right for the children.”

Thank you for the review we are pleased you and the children are happy with the product. Many thanks Customer Services

“We ordered some chairs and phoned first to check they would be available in time for an event we had planned. When they arrived some were the wrong colour but when we asked for them to be changed we were asked to provide proof with a photo - I don't know why any customer would make this up - weird. Anyway they eventually agreed to not insist on photo proof of their mistake. The second delivery that they also said we would have in time for our event still has not come. They said the chairs would be here yesterday and once I had put through the order changed their mind. There was then no way I couldn't change the order without a penalty. Would not use this company again for event supplies.”

Thank you for your review, photos are asked as standard so we can arrange a replacement straight away without having to wait for the goods to be returned and checked. I understand the new order you placed wasn't delivered within 24hrs as per the request but we do aim to fulfil our customer's requests to the best of our ability, and can only apologise for any inconvenience caused, we don't generally request a next day for this reason. The Customer Service Team Delete

“Great value for money, customer service and delivery!”

“Easy to order but initial order stated a range of how many days until delivery and to expect an email for the exact expected date. I have not received an update yet and I ordered 7 days ago.”

“Excellent product swiftly delivered.”

Thank you for your review we are glad you are happy with your purchase. Many thanks Customer Services

“Still waiting on delivery of item”

Thank you for the review but as per the website, this item is on a 4-6 week lead and is due to be with you next week. I hope this helps. The Customer service Team

“This would of been 5 Stars however the items were not delivered when they said they were going to be delivered.”

Thank you for your review, your comment was fair as sometimes the carrier delays are out of our control. I'm glad we got the delivery to you but you are always welcome to contact us at customer services for an update - we will always do everything we can to help and sort any issues out. The Customer Service Team

“The item scheduled to be delivered on 31 May is yet to be delivered. Pathetic service.”

“Cost cutters couldn’t supply the desk that I ordered but Rachel Shotton found another company which could. The desk was very good value for money!”

Thank you for taking the time to leave us a positive review, We are glad Rachel was able to help, she is a valued member of our customer services team. Thank you again.

“Would highly recommend this company. Very informative chat initially to ensure I selected the most suitable product. Then super efficient in chasing the delivery, as there had been a delay. Extremely pleased with the quality of the product and the Year 13 students cannot wait for their leaving BBQ tomorrow when they will use them for the first time. Thank you so much!”

Thank you for the lovely review and comments, we wish all the year 13 leavers the very best for their future and have a fantastic leavers BBQ. Glad we have been able to help. The Customer Service Team.

“Very slow service. I am still awaiting delivery.”

Thank you for your review the carrier will ring you to arrange delivery 48hrs before and the lead time is about 10 days at the moment. if you have any questions, please do not hesitate to contact customer services.

“Not received the item and no correspondence ?”

Thank you for your review, I can confirm that we emailed you on the 9th of May @ 17.03pm to confirm your delivery date as the item you have ordered is on an 8 week lead time and is made to order. Please check your Spam Box, I have asked the email be re-sent to you and if you have any questions, please do not hesitate to contact us at Customer Services and we will be happy to assist you. Many thanks

“I will when item delivered”

Thank you for your comments, if you need any other information on your order, please do not hesitate to contact us @ Customer Services and we will be happy to help.

“Terrible to deal with. No communication at all. I have yet to receive my order after chasing them for over a week. So far, I have been waiting for my order for 2.5 weeks and I'm nowhere close to finding out where my order is. Very disappointing.”

Morning, I'm sorry you are having issues with your order and have had numerous phone calls and emails back and forth but I hope to be able to confirm your delivery date later this afternoon. I can confirm this doesn't happen often but we are doing everything we can to rectify the situation and get your order to you, I can only apologise for the inconvenience you have been caused and this is being investigated as to why you have had the continued delay. Kind regards Customer Services

“No delivery yet.”

Thank you for your comment as per our website the item you have ordered is on a 10-14 day lead time. If you need to check on your order at any time you are welcome to give us a call at customer services where our team will be happy to assist you. Many thanks Customers Services

“Ordered on 27 April and still waiting on order to be delivered”

Thank you for your review, I can only apologise for the delay in your delivery and we are working closely with this supplier to try and improve the lead time. I can confirm your goods have now been delivered and again can only apologise for any inconvenience caused. if you have any questions, please do not hesitate to contact us at Customer Services.

“Excellent service and lots of choices in the ranges they offer”

Thank you for your review and we are glad you found our range of products helpful and that you are happy with the services you have received. Many thanks Customer Services.

“Nice product …. Well packed”

Thank you for taking the time to leave us a positive review and you are happy with your purchase. Many thanks Customer Services.

“I am yet to receive my order which specified 3-5 days”

Thank you for your review I can confirm your order was processed on the 27th of April and the goods delivered on the 5th of May as per our lead time. The POD has been emailed over. If you have any issues, please do not hesitate to contact us at Customer Services.

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Cost Cutters UK is rated 4.0 based on 532 reviews