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Cost Cutters UK Reviews

4.0 Rating 529 Reviews

75 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 529 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissapointing that no discount / free delivery available when requested for a not for profit organisation, but as soon as the order is placed a "thank you we would like to give you £50 OFF when you spend £500 (ex vat)" is immediately sent. Leaves me feeling dissapointed and concerned re the type of company I am dealing with. Delivery date not confirmed at checkout - Latest date confirmed as 31.05.24 so delivery on time box ticked as no.”

Dear Alan, Thank you for your feedback. We're sorry we couldn't offer a discount or free delivery initially for your not-for-profit organisation. We value your support and, as a token of our appreciation, we're extending a £50 discount for your next purchase of £500 (ex. VAT). We understand the timing might have felt off, and we apologise for any inconvenience. We also apologise for any confusion regarding the delivery date. The lead time on the product is 2-4 weeks, your delivery date of 31.05.2024 is within this lead time. Your feedback is important, and we're here to help with any further concerns. Best regards,

“Ordered furniture, was told on ad 2 - 3 days only to find after paying it was going to take over a month to get my furniture! If something is out of stock, then say it’s out of stock! I should have been given the choice of ordering it or finding something that was in stock. I just hope the furniture is worth waiting for…..Watch this space I guess 🤦🏼‍♀️”

Hello, Apologies for the delay on your order. Unfortunately our supplier has experienced an unforeseen delay on a shipment arriving which we weren't aware of until the order had been placed. Kind Regards, Vicky

“The order I placed said it would be delivered in 3 to 5 working days and I have not yet heard whether my order has been dispatched or when it will arrive.”

“Ordered item which said delivery date of 5-7 working days. After payment that has changed to nearly 3 weeks.”

Thank you for your review, you ordered on line on the 3rd May and unfortunately we where then made aware of a slight delay on your delivery and I can only apologise for this however an alternative product was offered to you on the 5th, this does happen occasionally but we will always do our best to find an alternative item for our customers but I believe that you are happy to wait for your delivery, and we thank you for your patience.

“It seems strange to me that you are asking for a review when you haven't even dispatched the item . Why not ask after the item has been delivered + then i can let you know how what i think of it + your services. Thank you”

Hi Paul This was sent as your chair was dispatched and delivered with in 2 days, so it sent to you automatically, apologies.

“Easy to order but initial order stated a range of how many days until delivery and to expect an email for the exact expected date. I have not received an update yet and I ordered 7 days ago.”

“No delivery yet.”

Thank you for your comment as per our website the item you have ordered is on a 10-14 day lead time. If you need to check on your order at any time you are welcome to give us a call at customer services where our team will be happy to assist you. Many thanks Customers Services

“I ordered a lunch trolley, have received invoice but no expected date for delivery . So as no feedback yet and no goods to rate I cant really give more than average right now.”

Thank you for your comments, this item is on a 4 week lead time as per our website so we haven't got a confirmed delivery date just yet as it's a little too soon. However, I have emailed the manufacturer and asked just in case for you, once we have this information we will send an email to confirm. Kind regards Customer Services

“Notification of delivery date was poor. Although a delivery date was requested as the building was unoccupied it was not forthcoming. It was fortunate that someone was at the building when the delivery arrived.”

Hi Adrian, Apologies that you were not completely satisfied with the level of service you received. As we operate business to business, deliveries are made between 9-5 although delivery dates and times can be requested we cannot always guarantee them as we do not hold stock. Thank you for your feedback it is appreciated. Best Wishes, Customer Services

“Good product but delivery was weeks after advertised. Customer service was good and informed us of this.”

“I placed an order and when i log on it says the order is complete but I haven't received the items. On phoning I find out it will be 6 weeks to receive them!”

Afternoon Nicola Thank you for your review i can confirm that only 1 item is delayed and you are correct it will be with you beginning of September unfortunately many items are being delayed coming in to our country thanks to Brexit and with all the new checks and regulations deliveries are taking longer that we would like, we are doing our best to fulfil our customers orders and keep you up to date on delays. I can confirm your other item will be with you next week. Again i do apologise for any inconvenience cause and you are welcome to choose an alternative carpet and i will happily check stock for you.

“Ordered 25 tables on 19th June for a new building, main reason to proceed was delivery on the website was 2-4 weeks. Received email saying it would be 7 weeks. Website still showing delivery of same items of 2-4 weeks. Have to open at 50% capacity. Rest of survey cannot be completed as I have another 5 weeks before delivery”

Thank you for you review and i am sorry that the item you require have been delayed, if you need a delivery sooner please contact us at customer services and we will do are upmost to find you an alternative, delivery dates are changing daily with the manufactures so it is always worth checking the stock levels when ordering especially if goods are needed for a certain date or for an invent, we are always happy to help. please send us an email with your order number to customerservices@costcuttersuk.com and i can look into this for you.

“NOT RECEIVED GOODS YET !!”

“My first experience with Cost Cutters went fine until the day after I thought my transaction was completed I was asked for extra transport money. Apparently I was not made aware that there was a minimum number of bench units for free delivery,. I had ordered, and paid, for four. This was slightly disappointing but I will get over it!!”

So sorry you were disappointed. We have clearly labelled the items with min orders but will look to make it clearer

“It would have been good to have an automated immediate confirmation that you received my order Rather than have to check whether funds were taken from my account and then wait two days for the email confirmation David”

“SENT ME THIS TO WRITE A REVIEW BEFORE ANY GOODS RECEIVED OR ANY NOTIFICATION OF DELIVERY SO MAYBE 5 MAYBE 1 NOT SURE YET BUT ORDERING WAS EASY”

“Chair seat arrived with piping split, only able to check this after driver left and opened package. Immediately emailed Alison Moylan, but as yet on 1 November had no reply from her regarding this matter. You ask for feedback and to inform you immediately a problem is known but appear over 10 days later to not act on it or simply reply to my email. Ainsley Cheetham”

Hi Ainsley so sorry. Unfortunately we have had a Covid outbreak in our office. I will look into this.

“Good price, but goods took longer to be delivered than expected”

“Good priced products, checkout experience is poor. No chance to seperate billing and shipping details”

Hi Stuart we will look into this for you. We try to make the shopping experience as easy as possible

“We ordered a chair, website said it was available, they took our money and we had to phone only to be told we will have to wait a month for delivery. The customer care agent was lovely and tried to help with alternative but website is obviously not the best.”

Hi James. I am so sorry you had to wait so long for your chair. Due to the current situation stock has been sporadic . I am glad you had a good experience with our customer service team. We aim to ensure all our customers are happy.

Cost Cutters UK is rated 4.0 based on 529 reviews