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Cost Cutters UK Reviews

4.0 Rating 522 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting to receive my order. Placed on 12th January. Advised it would arrive on 5th February. When it didn't arrive I had to chase up to be told that it would now be delivered sometime w/c 19th February. Asked if I could cancel order as it was too late for my needs. Was told I would have to pay £25 to cancel! Agreed to keep the delivery order and emailed on 20th Feburary to see if the delivery would indeed be delivered w/c 19th February. New delivery date is now 27th February...”

Dear KARA,Thank you for taking the time to provide us with your feedback on your recent experience with Cost Cutters UK. We truly appreciate your input and apologize for the inconvenience you have faced. We understand the frustration you have experienced with the delayed delivery of your order. We sincerely apologize for the inconvenience caused and any confusion that may have arisen during the process. This is not the level of service we aim to provide, and we deeply regret any inconvenience this has caused you. We have taken note of your concerns regarding the delivery dates and the cancellation fees. Rest assured, we will address these issues internally to ensure they do not happen again in the future. We value your feedback as it helps us identify areas for improvement and strive to exceed your expectations in the future. Once again, thank you for bringing these matters to our attention. We are committed to serving you better and look forward to resolving this matter with your utmost satisfaction. Kind regards, Vicky Cost Cutters UK

“The delivery service is terrible. I purchased a chair. There was not way to track it. The tracking site was not showing the delivery. I receive a message telling me the delivery have been attempted. With no tracking data what am I supposed to do? The delivery company then wanted to charge me £25 for another deliver. That went down like a lead balloon if anything I should be offered a discounted price. When you are delivering things to people online they need to able to track them. So they know when they will arrive. Pehaps add some delivery instructions.”

Hello, Apologies that our supplier hadn't called you to book in the delivery. I can see that my colleague resolved this by waiving the re delivery charge. Kind Regards, Vicky

“Very poor delivery time. Have received poor communication as to the whereabouts of my order.”

Thank you for taking the time to provide feedback about Cost Cutters UK. We apologise that you have been frustrated with our delivery time and communication. We take customer service seriously and can assure you we will deal with this internally. We really appreciate your feedback.

“I'm very disappointed with this company as you make a lost as a customer. if on cancelling an order even before the 24hr hour they charge. Where ther should be a cooling of period to change your mind with out incurring charges & non receiving of goods.”

Thank you very much for taking the time to share your experience with Cost Cutters UK. We are very sorry to hear that you are disappointed with our company. It does say in our terms and conditions that all cancellations must be made within 24hrs of purchasing. This is due to items being dispatched next day etc this will incur charges of redelivery and restocking fees. Apologies again for the inconvenience.

“One of the worst companies I genuinely have ever used! They take my money then say they haven't received it! Confirmed with my bank the money has gone out. Shop elsewhere!. This is a scam and a fraudulent company. In touch with the police”

Hi Ahshan, We can only see you have requested a quotation on 07/09/2023, i have spoken to your account manager and can confirm you did not want to place your order until the items were in stock. Isabelle has tried to call you on several occasions but has been unable to speak to anyone. After looking at our bank transactions you have not tried to make payment. If you would like to call into the office and speak to a member of staff, they can help you. We are open Monday - Friday 0900-1700 Thank you Customer Service

“The Captcha didn't load when myself or others tried to order by credit card causing an error so we could not pay this way, and using the proforma option delayed our order by a few days”

“You’re asking for a review before delivering the order.”

Thank you for your comments but I can confirm the review is for our service and how you found our system not about the product, however I can confirm you have been dealing with my colleague and your delivery is booked in for Tuesday 1st August.

“Needed a good quality, hard wearing cupboard for a pre-school so decided to spend a lot of money. Needed the cupboard to be secure so that the children would not be able to gain access if locked. The cupboard fell apart after two months hinges snapped and the lock would not line up so the children could open it. Did not think it would be unreasonable to ask for a refund but was told this was to be expected, they would send me new hinges instead, that was weeks ago still no fixings. Cupboard is redundant. Should have gone for cheap at Argos.”

“I still have not received the goods I paid for on 13th February, I have heard nothing other than this survey I expect a refund and will be applying for same”

Thank you for your review and can only apologise that your delivery will arrive 2 days after the web advisory date, However I believe you have spoken with customer services and you item is already out for delivery today. if you have any questions, please do not hesitate to contact us on 0333 344 3370.

“Bad communication from Rachel she ignored my last email of 2 days ago, 8.11.22. I waited all day for the delivery & finally exasperated at 13.50 rang to find out they were not coming today. Rachel, not helpful or useful for busy working people. However, salvation may be mine as a very organised senior customer services manager answered my call & rang courier immediately so is hopefully sorting it for me as we speak. There may be a God after all!!!”

“I didn’t even receive the product yet. Called yesterday, no update available. Waiting to receive a call back.”

Thank you for you review, please can you check you spam box as an email has been sent with the alternative table on as discussed on the phone asking for you to confirm if you are happy to proceed, as we haven't been able to reach you on your mobile. If you have any questions, please give us call back and customer services.

“I havent received my item and despite emailing you I have heard nothing”

Apologies for the delay in your delivery, as per our email that was sent to you on the 2nd of November your item was returned to the warehouse as it was damaged by the carrier and replacement item raised, your delivery should be with you the latest Tuesday. If you do experience a delay or have any questions, please do not hesitate to contact us at customer services and we will be happy to assist you.

“The delivery times are far too long !!”

Hi Marie I can confirm your goods have been dispatched and can only apologies as there was a typo in your order confirmation. Truly sorry for any inconvenience this has caused.

“Poor quality control with missing items followed by poor customer service with no reply to e-mail detailing missing items.”

I am so sorry you have had an issue with your item, I have checked for an email from yourself and haven't been able to find, would you mind sending the email trail over to custmerservices@costcuttersuk.com with you order number as the reference and we will be happy to assist you. Apologies for the inconvenience you have been caused. We do advise if you do not receive a response with in 48hours of your email that you give us a call to confirm your email has been received and auctioned.

“I have placed an order I have emailed about my delivery date and they have just sent me the invoice the money has gone out of my account the day I ordered and still no idea when I will receive this 3 weeks on”

As per our web site it does state to contact us for a delivery date as we have had a slight delay on this item, we have however offered the Red as an alternative so please check your emails/Spam for a copy of this, if you haven't received a copy, please feel free to give us call at customer services and we can discuss further and an alternative email address for you. All customers get an emailed copy of their invoice as proof of purchase for your records. I hope this helps.

“Waited nine hours yesterday for a delivery that did not arrive. It 'may' arrive today. Or tomorrow.”

“Poor quality, two out of the three sets were delivered damaged. Still awaiting contact back after sending a email on 9th September. Now on 14th September and still no call back.”

“Unacceptable delays. Misleading lead times displayed online to induce purchase.”

Hello, Thank you for your feedback - We are sorry for the delays you've experienced. These items are made to order and it is specified that the lead times are subject to change. You should have received an email with a delivery date, however, if you need further information or would like to check on the progress of your order, please give us a call or send us an email.

“I'm still waiting for my delivery.”

I can confirm your goods are out for delivery and will be with you tomorrow, as per our website all lead times are estimated at the moment if you need any updates or have a deadline for delivery please do not hesitate to contact us a customer service's so we can contact the suppliers for you.

“I received a faulty chair and finding it extremely difficult to get a replacement or refund. No reply to my email, and when I phoned was passed onto other personal”

I'm sorry, you have received a faulty chair but I can see Customer Services emailed you on the 27th asking you to confirm the goods are ready for collection and a replacement has been raised, if you can respond to the email then we can arrange dispatch. Please check your Spam emails as well and if you have any further issues or questions please contact us as customer services.

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Cost Cutters UK is rated 4.0 based on 522 reviews