Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good communication and good prices.”

Helpful Report

“Delivered within 24 hours. A useful and compact item.”

Helpful Report

Thank you for your fantastic review, Brian! We're thrilled to hear that your item was delivered so swiftly and that you find it useful and compact. Your satisfaction is important to us, and we're here if you need anything else.

“Not a great first-time purchase. Ordered items to be told they were not available, and offered an alternative which I agreed at the time but they were too light in colour. Wanted to charge over £15 to return and restock the items. Disappointed. I will not order from them again.”

Helpful Report

Hello, I’m sorry to hear you were not satisfied with your order, and we apologise that the original colour you selected was out of stock. Since you accepted the alternative colour and the items were delivered, any returns will incur our supplier’s restocking and collection fees in line with our terms and conditions. Kind regards, Vicky

“very helpful over the phone and quick delivery”

Helpful Report

Thank you for your review! We're so glad to hear that you found our team helpful over the phone and appreciated the quick delivery. Your satisfaction means a lot to us! If there's anything else we can assist you with, don’t hesitate to get in touch.

“Still waiting for our item but the ordering was easy”

Helpful Report

Thank you for your review, Diane! We're glad to hear that you found the ordering process easy. We appreciate your patience while waiting for your item to arrive. If you have any questions or need assistance, please don't hesitate to reach out.

“Disappointing restocking fee of 30% per item when the wrong chairs were ordered. Whilst the Ts&Cs do say there maybe a restocking fee, 30% feels very high - when 7 chairs were ordered wrongly. (Item code was out by a single digit)! :(”

Helpful Report

Hello, Our suppliers apply restocking and collection fees, which vary depending on the supplier and product. I've communicated extensively with Katherine, and together we've worked to minimise these costs as much as possible. While we understand that the chairs delivered were not the correct ones, the error was not on our end, so we are required to pass on these charges.

“Received an email from Alison with confirmation and I replied asking delivery timescale as it’s not in confirmation and still no reply after sending a second and third email. Obviously not great at communication and I won’t use CostCutters again”

Helpful Report

Hello John, Your order was placed 48 hours ago, and we are currently awaiting a confirmed delivery date from our supplier. As soon as this information becomes available, you will receive an automatic update from us. Please note that our standard response time for emails is within 24-48 hours, which accounts for the delay in responding to your original message. We apologise for any inconvenience and appreciate your understanding.

“Good price and quick delivery”

Helpful Report

Thank you for your positive review, Norman! We're delighted that you found our prices good and appreciated the quick delivery. Your satisfaction is our top priority. If you have any questions or need assistance in the future, feel free to reach out. Happy shopping!

“Website easy to access and alternative options came up as I was looking”

Helpful Report

Thank you for your fantastic review, Sarah! We're thrilled to hear that you found our website easy to access and appreciate the alternative options that came up for you. Making the shopping experience as smooth as possible is our priority. If you have any more questions or need assistance, feel free to reach out. Happy shopping!

“Thank you for revising the delivery date of the ordered cupboard to two days, brilliant service. A huge thank you to Steve and Craig for their excellent installation, such courteous gentlemen, so glad that we paid extra for the sevice.”

Helpful Report

Thank you so much for your wonderful feedback! We're thrilled to hear that your delivery date was revised so quickly. It's always our goal to ensure that our customers have a fantastic experience, and we're glad you felt it was worth the extra investment. If there's anything else you need, don't hesitate to reach out!

“Rachel & Abi were really helpful, and arranged my order on a next day delivery, even though the website said 2 / 5 days. Got me out of a right hole, thanks ladies”

Helpful Report

Thank you so much for your kind words! We're so glad to hear that Rachel and Abi were able to assist and get your order to you next day — we know how important that was for you. I'll be sure to pass on your thanks to them! If you ever need anything in the future, we’re always here to help.

“The website was easy to negogiate and having placed my order, I've been very impressed by the two subsequent phone calls to discuss delivery. The first time I've used Costcutters UK, but I'm sure it won't be my last!”

Helpful Report

Thank you so much for your kind words! We're delighted to hear that you found our website easy to navigate and appreciated the follow-up calls regarding your delivery. It’s wonderful to know that your first experience with Costcutters UK has been a positive one.

“Am writing this review to amend my previous review sent on ? 15th Oct. regarding the office chair I was unhappy about because it wasn’t assembled properly when I received it. The issue was resolved with the assistance of Abi Hart. I got a replacement for which am happy about. Ian from Drams Furniture Ltd. kindly explained to me how to operate the chair and happy to say that the chair was perfect. Thank you, Estela Damian”

Helpful Report

“First time we have used this company and we're very impressed. The ordering process was easy, I've been kept updated throughout, delivery was on time. I have been dealing with Abi, she has been polite, courteous and prompt. Will definitely use again when the need arises”

Helpful Report

Thank you for your fantastic review! We’re thrilled to hear that you found the ordering process easy. Keeping our customers updated throughout is important to us, and it's wonderful to know you felt well taken care of.

“Easy to understand choices of seats and plaques online .I also spoke to someone at cost cutter uk who was very friendly and helpful.”

Helpful Report

Thank you for your wonderful review! We're glad to hear that you found our online seat and plaque options easy to navigate, and that our team at Cost Cutter UK were friendly and helpful. Your feedback means a lot to us, and we're always here if you need anything else!

“Very easy to order and keep in communication. Abi and Alison kept me updated and when an item wasn't available, a list of alternatives were provided. They made the whole transaction smooth and stress free.”

Helpful Report

Thank you so much for your kind words! We're delighted to hear that Abi and Alison provided excellent communication and made the process smooth for you. We always strive to offer a stress-free experience, even when items aren’t available, so it's great to know the alternatives helped. We look forward to assisting you again in the future!

“We are very impressed, ordered a product but part of it wasn't working. Emailed in with photos and it was actioned straight away. Great communication by a friendly lady called Vicky and we received the replacement parts very quickly. No hassle or chasing, very pleased.”

Helpful Report

Thank you for your great feedback! We’re glad Vicky and the team could assist quickly and hassle-free. If you need anything else, we’re here to help!

“Good communication and quick to rectify any issues.”

Helpful Report

Thanks so much for the 5-star rating! We're really happy to hear that our communication was good and that we were able to fix any problems quickly. Your satisfaction means a lot to us!

“Very happy with my order.”

Helpful Report

“First time purchasing from this site. I was delighted with the service and the hugely competitive prices. Communication was excellent, I cannot recommend highly enough. Products received are exactly as photographed and described.”

Helpful Report

Thank you so much for you lovely review! We're really happy to hear that you had a great first experience with us and that our prices and service stood out to you. It’s great to know the products were just as described too. We appreciate the recommendation!

Cost Cutters UK is rated 4.1 based on 629 reviews