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Cost Cutters UK Reviews

4.0 Rating 522 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed the order, promptly received confirmation followed by an email saying no stock.”

Hello, Apologies for the issue with the stock. Unfortunately on this occasion our supplier hadn't advised us of their stock issues which is why our website didn't reflect this.

“Three large parcels - flatpack, left on the path in the rain. No notification of neaby delivery time. No one knocked at the door. I didn't sign for them. I didn't realise that it was flatpack (small wording on the website) Refund offered is only 2/3 of price paid.”

Hello, Apologies that the delivery was left outside, deliveries are made directly from our supplier and not handled by us, I have passed your comments onto the relevant company. The description states 'Supplied flat pack for easy storage and simple assembly'. With reference to the refund, the deduction that I emailed you covers the collection and restocking fees from our supplier. These are in the Terms and Conditions.

“ITEM NOT YET DELIVERED THREE ATTEMPTS TO GET AN UPDATE ON WHEN IT WILL BE AND NO ONE HAS CALLED BACK.”

Thank you for your review, delivery was as per our web site on 5-7 days and was signed for by Mary, if you ever need an update please contact us on 0333 344 3370 or email customerservices@cotcuttersuk.com and we will be happy to provide a update our office hours are 09.00am- 5pm. I hope this helps.

“Poor- ordered in July, and have had to chase order. No apology either.”

Thank you for your review. I can see from the account we have tried to call on a number of occasion to see if you wished to proceed with the order. When placing an order and paying by proforma we advise if you have had no response within 24 hours of making the payment to please call. When paying by proforma you must use your quotation number as the reference so your payment can be traced. I believe the payment has now been traced and your order has been processed. This will be with you week commencing the 30th January. If you need any further assistance, please do not hesitate to contact our customer service team who will be happy to help.

“I have just been to collet four parcels to be told they only have two it was delivered in store on Monday it says I’m not sure what to do”

Hi Lisa I think you need to contact the Store Cost Cutters as we are an online web site company I'm afraid not the Supermarket. I would advise it may be best to pop down to the Store with a copy of the notification you have received and hopefully someone in the store will be able to help you.

“Easy to use website and easy to order but very long lead time for delivery which was acceptable as I was informed at ordering. 6-8 weeks for delivery. Then 2 days after placing the order a totally different company emailed to say there is a change to delivery date and it will now be 11 weeks minimum delivery which is after Christmas so very disappointed.”

We can only apologies for the delay in your order, if you contact us as customer services, we will be happy to source a different colour or a similar/alternative product for you.

“i sat in doors all day weighting for the item to arrive, as the delivery time was 08:00 to 17:00 and it did not arrive until Friday”

“Purchased a Notice board,They did not say there would be mor than three weeks to get the item.”

“I have received my order three days ago.The corrieur should read the address again when he got to the address if where the order is going to He should make sure the person receivin sign in in case there is a mistake he will proof by the signature He has delivered one to wrong address he should collect it back please Thank you”

I do apologise that the carrier took to the wrong flat sometimes human errors do occur and I am aware the wrong door number was put on, but we got you out a replacement and have collected it from the other flat apologies again for the inconvenience caused. Kind regards Customer services

“Waiting a long time for my delivery without any communication”

I can confirm you order has been dispatched and is out for delivery, i belive you spoke to customer servcies yesterday who advised they would be able to confirm this morning as i belive the order was only place last week and is on a 7-10 day lead time. i hope this helps. customer services

“I was not told i would have to wait untill a week before christmas before i recieved my order, not happy.”

Hello Ralph, Unfortunately the item you ordered is on a longer lead time due to the manufacturer having difficulties sourcing materials because of the current situation, it has caused delays and a back log of orders. However we have not stated a lead time on our website and asked customers to contact us for this information to try and manage the expectations. We understand if you are unable to wait and can offer you a refund if you wish. Kind Regards, Customer Services Team

“Staff are usually unhelpful and quick to get one off a call. Second negative experience”

Afternoon Thank you for taking the time to write a review, however on this occasion I feel your comment is a little unfair, you contacted ourselves about a parcel carrier label that had missed part of the name off that was being delivered to a cargo hold, unfortunately we do not print the consignment notes the carrier company does, i can confirm your goods arrived in time and got to where they had to, I also contacted the other manufacturer and courier for you as requested and made sure that the contact name and cargo details where fully visible, so on this occasion I don't feel we could have done anything differently for you and I am sorry you feel that our actions where not enough.

“Extremely disappointed lead time said 7-10 days been notified the chairs aren’t even leaving yourselves until 29th August 2021 Wanted for the summer but summer will be over by the time they come”

I am sorry about the delay in your delivery i just want you to know i am looking into this for you and i will give you a call from our customer services department.

“The waiting time is too long and didn't get the whole order.”

Thank you for taking the time to leave a review, and for your time today, i have emailed you a copy of the Link for the chairs so you can order at your leisure to go with the table we delivered. I hope this has helped and solved the confusion, If you think at any point you have a item missing please do not hesitate to contact us so we can check for you.

“Not made aware until after having placed my order that there would be a delay of several weeks. So, still waiting for item, not impressed so far.”

Hi we are so sorry you have had to wait for your order. We will look into this and ensure you are updated as a matter of urgency

“I ordered a product in Stock, with website indicating lead time of 2 days. As I don't get the expected delivery, I call customer service and find out that actually, the lead time is of 3 weeks! Error on the website apparently. I have found it quite unprofessional as they could have informed me when confirming the order.”

Hi we are very sorry you had to wait 3 weeks. We try to ensure all customers are notified of stock issues. Please accept our apologies

“Chair was shown as available in stock for immediate delivery. However it turned out that it could not be provided within one month due to manufacturing delay.”

Hi Michael we are so sorry that you did not get your goods. We are working hard on updating our website so we can show live stock feeds.

“I am very disappointed that I ordered 4 tables from you only to be told they are not going to be in stock for months. If they are not in stock the website should say rather than taking my money and then the next day saying you don't have them.”

Hi Gemma I am so sorry you were disappointed. Stock levels from our manufactures are changing on a daily basis we are therefore struggling to get lead times on items. We are happy to refund you.

“Website said next day delivery, when item didn't arrive I contacted them to be told it was out of stock and wouldn't be available for weeks. I was told if I selected a different colour it would come on the next working day, was delivered a day later than promised. Item was damaged on delivery, I was offered a partial refund which I accepted but nearly 3 weeks later and I am still waiting. The company are now ignoring my emails”

Hi we are very sorry you have had a bad experience. During the Covid19 outbreak we have struggled with couriers and deliveries. Your refund has been processed. We are currently very busy, i will ensure your emails are answered.

“I ordered drawers in which to store prints. A delivery was made on Monday 11th March by a single driver who would have been unable to bring it into the house had our gardener not been present. When I returned home I found that it was so heavy that there was no way of getting it out of our hall. My husband is 81 and I am 75. I telephoned the number on the invoice and asked for the set of drawers to be returned. The person I spoke to said that the driver was quite close and would pick it up. The driver rang to say that he could not do it that night but would still be in the area the next morning and would pick it up which he did between about 8.30 am. Again had our gardener not been present the driver would never have been able to do it. That morning I received a phone call from Micky who said that I would incur charges. I would like to know why they are likely to be so high since the driver was still in the area. Also if the piece of furniture was so incredibly heavy why we were not warned about this and told that we should need removal men to place it in the room in which we wanted to put it. I suggest that because of this it was not of merchantable quality and should never have been sent to a private home. The driver was very understanding of our plight and has signed the invoice to say he has taken it back to the warehouse. I hope you will consider these problems when you receive the drawers and my message. I paid by credit card and if not happy with your decision will inform them of the problem. I took photos so that we could be sure it was still in the same condition as it arrived as when it was taken away. I was very disappointed with your service. I do not wish to write a public review just to let you what happened. Janet Martin”

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Cost Cutters UK is rated 4.0 based on 522 reviews