Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.08

4.1 Rating 638 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent team, always going the extra mile to help deliver their services.”

Helpful Report

Hi, Thank you for your kind feedback! We're delighted to hear that we were able to assist you. If you need anything else, please don't hesitate to reach out. Thank you. Abi

“Excellent service.”

Helpful Report

Hi Paul Thank you so much for your kind feedback! We're thrilled to hear that we were able to assist you. Abi

“After a delivery issue where only 1 box of 2 was delivered the email service afterwards was outstanding, quick, helpful and a re-order of box 2 arrived”

Helpful Report

Hi Julie, Thank you for your patience and understanding. We're glad we could resolve the issue quickly and that you received your re-order promptly. Your satisfaction is our priority! Abi

“I ordered some kids beams and when they arrived we were disappointed to discover 2 main screws were missing! I got on the phone and Abi quickly made contact with the manufacturers for me and kept me informed as to what they said and got the replacement screws sent out the following day. Thank you to Abi!”

Helpful Report

Thank you so much for your amazing 5-star rating of Cost Cutters UK! We deeply appreciate your support and are thrilled to have met your expectations. We also want to extend a sincere thank you for sharing your experience with us. We are truly sorry to hear about the missing screws in your kids beams order. However, we are delighted that we was able to assist you promptly and efficiently. Your satisfaction is our top priority, and we are glad we could resolve the issue by arranging the replacement screws to be sent out swiftly. We appreciate your understanding and patience throughout the process. Once again, thank you for choosing Cost Cutters UK. We are committed to continuously improving our products and services, and your feedback is invaluable to us. If you have any further questions or requests, please do not hesitate to reach out. We look forward to serving you again in the future! Best regards, The Cost Cutters UK Team

“Fast service. Two pieces of the dolls house we ordered were damaged....cost cutters followed this up with the supplier and replacement pieces were sent to us.”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to leave us a 5-star rating for Cost Cutters UK. We truly appreciate your support and we're thrilled to hear that you had a positive experience with us! We are sorry to hear that two pieces of the dolls house you ordered were damaged. However, we are glad that our fast service allowed us to promptly address this issue for you. We immediately reached out to the supplier on your behalf to resolve the problem, and replacement pieces were successfully sent your way. Your satisfaction is our top priority, and we thank you for giving us the opportunity to rectify any issues you encountered. We're here to assist you if you ever need any further assistance or have any other concerns. Once again, thank you for trusting Cost Cutters UK. We look forward to serving you in the future! Best regards, Abi Cost Cutters UK Team

“Excellent communication from the team. Thank you so much”

Helpful Report

Dear Queenie,Thank you so much for your fantastic 5-star rating of Cost Cutters UK! We truly appreciate your kind feedback and we are thrilled to hear that you had an excellent experience with us. Our team works diligently to ensure excellent communication with our valued customers, and we are delighted that you recognised and appreciated it. Once again, we thank you for choosing Cost Cutters UK and for taking the time to share your positive experience with others. If there is anything else we can assist you with, please feel free to reach out. Best regards, Abi

“Absolutely brilliant and efficient service. Thank you for you prompt responses and turn around times, I look forward to working with you in the future again!”

Helpful Report

Thank you so much, Jeanine, for your wonderful 5-star rating of Cost Cutters UK! We truly appreciate your feedback and we're thrilled to hear that you found our service absolutely brilliant and efficient. Your kind words about our prompt responses and quick turn around times mean a lot to us. We are dedicated to delivering top-notch service to all our customers, and we're glad to have met your expectations. We are also excited to work with you again in the future! Feel free to reach out anytime, and we'll be more than happy to assist you. Thanks again for choosing Cost Cutters UK.

“Customer service was excellent throughout despite a hiccup I had with product. I didn’t have to reach out again down the line to chase and received a follow-up email and call. Impressed. This should be how all companies operate.”

Helpful Report

Dear Mrs,Thank you so much for taking the time to provide us with your valuable feedback about your experience at Cost Cutters UK. We truly appreciate your input. We are delighted to hear that you found our services satisfactory and that our products met your expectations. Your positive comments highlight the efforts we put into ensuring customer satisfaction and it encourages us to keep up the good work. We understand that customer happiness is paramount, and we constantly strive to improve our services to meet your needs. If there's anything else we can assist you with or if you require further assistance, please don't hesitate to reach out to us. Our dedicated team is here to help in any way we can. Best regards, Vicky Cost Cutters UK Team

“I'm not happy with the products I received, not like the photos on the website and certainly not worth the money.”

Helpful Report

Hello, Can you please contact customer services at customerservices@costcuttersuk.com and we can have a look into this for you. Kinds Regards, Vicky

“Easy to order and puchase. Supportive webchat.”

Helpful Report

Thank you so much for your 5-star rating of Cost Cutters UK! We sincerely appreciate your kind words and recognition of our efforts. It brings us great joy to know that you found our website easy to navigate and that our webchat support was helpful to you. Vicky

“Dissapointing that no discount / free delivery available when requested for a not for profit organisation, but as soon as the order is placed a "thank you we would like to give you £50 OFF when you spend £500 (ex vat)" is immediately sent. Leaves me feeling dissapointed and concerned re the type of company I am dealing with. Delivery date not confirmed at checkout - Latest date confirmed as 31.05.24 so delivery on time box ticked as no.”

Helpful Report

Dear Alan, Thank you for your feedback. We're sorry we couldn't offer a discount or free delivery initially for your not-for-profit organisation. We value your support and, as a token of our appreciation, we're extending a £50 discount for your next purchase of £500 (ex. VAT). We understand the timing might have felt off, and we apologise for any inconvenience. We also apologise for any confusion regarding the delivery date. The lead time on the product is 2-4 weeks, your delivery date of 31.05.2024 is within this lead time. Your feedback is important, and we're here to help with any further concerns. Best regards,

“Delivery times inaccurate. Website gives a lead time i.e 7-10 days after chasing because i had no thave any indication of a delivery i was advised they get there products direct from manufacturers so therefore there delivery times are subject to change and they cannot control this. Advised they can't control this but if they do not directly dispatch or stck the items themselves they should not advertise lead times at all. Advised my item wont be in stock until at least the end of the month, seller charges £25 to cancel orders also. It was our first time trying cost cutters as a supplier; i wont be using again. Customer services was basically unapologetic”

Helpful Report

Hello, We apologise for any inconvenience caused due to inaccurate delivery times. We understand that our website states a lead time of 7-10 days, and we apologise for any confusion caused by the delay in providing you with delivery information. As we source our products directly from manufacturers, our delivery times are subject to change, and unfortunately, this is something beyond our control. However, we do understand your frustration. Our website does states that lead times may vary as do the terms and conditions that you agreed to when you ordered. We are truly sorry to hear that your item will not be in stock until the end of this month. We understand your disappointment and frustration. Regarding the cancellation charge of £25, this can be removed if a product is out of stock. We genuinely value you as a customer, and your feedback is crucial in helping us improve our services. We would greatly appreciate it if you could share any suggestions on how we can make things better for you as our valued customer. Thank you once again for taking the time to share your experience. We sincerely apologise for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Best regards, Vicky Customer Support Team Cost Cutters UK

“Really not happy with the order very misleading ordered the plank and tyre pack but you have to order tyres separately”

Helpful Report

Hello, We are sorry to hear that you were not happy with your order. The item purchased did clearly state that tyres needed to be purchased separately. Kind Regards, Vicky

“Really great prices and super fast delivery. I had been looking for these chairs forever. So happy with them. The only thing I could be critical of is the text message from DX Freight advising delivery between 7am and 6pm. Surely they could give a 2 hour delivery slot.”

Helpful Report

Dear Pam,Thank you so much for your 5-star review. We truly appreciate your kind words and are thrilled to hear that you found our prices to be really great and the delivery to be super fast. We understand how frustrating it can be to wait for a delivery, and we apologize for any inconvenience caused by the broad delivery time frame given by DX Freight. Once again, thank you for choosing Cost Cutters UK and for sharing your positive experience. We are delighted that you are happy with your chairs and we look forward to serving you again in the future! Best regards, Vicky

“Extremely happy with my shopping experience. Website easy to follow and received emails with updated on how my order was progressing. Would definitely recommend. Many Thanks”

Helpful Report

Dear Sharon,Thank you so much for your fantastic 5-star rating and review of Cost Cutters UK! We greatly appreciate your feedback and are thrilled to hear that you had an extremely happy shopping experience with us. We're glad to know that our website was easy for you to navigate and that you received regular email updates on the progress of your order. We always strive to keep our customers informed every step of the way. Your recommendation means the world to us, and we truly value your loyalty as a customer. It's customers like you who make our job a joy. Many thanks once again for your kind words and continued support. Should you have any further questions or need assistance, please do not hesitate to reach out to us. We're here to help! Best regards, Vicky Cost Cutters UK

“Fantastic service, the website was easy to use, the price was good and the delivery was sooner than expected. Would highly recommend this company.”

Helpful Report

Dear Paul, Thank you so much for your 5-star rating of Cost Cutters UK! We are delighted that you found our website easy to use and that you were satisfied with the pricing. Thank you once again for your order. If you ever need any further assistance, please don't hesitate to reach out. We're here to help! Best regards, Vicky

“Helpful on 'phone found ordering on web rather confusing”

Helpful Report

Thank you so much for taking the time to rate Cost Cutters UK with 4 stars! We truly appreciate your feedback and are delighted to hear that you found our services helpful. We understand that ordering on our website may have been confusing, and we apologize for any inconvenience caused. Your comment is valuable to us, as it helps us identify areas for improvement. Should you face any difficulties in the future, please feel free to reach out to our customer support team who will be more than happy to assist you. Thank you for choosing Cost Cutters UK!

“Website very good and got straight to what I wanted”

Helpful Report

Thank you so much for your fantastic 5-star rating. We're glad to hear that our website met your expectations. Our goal is to make it easy for our customers to find exactly what they need, and we're delighted that we were able to do that for you. We appreciate your kind words and thank you for choosing Cost Cutters UK! Kind regards, Vicky

“Lovely early years equipment at affordable prices”

Helpful Report

Dear Julie, It's absolutely fantastic to hear that you found our early years equipment lovely and at affordable prices. We strive to provide excellent products that meet the needs of our customers, and your kind words reassure us that we're on the right track. Once again, thank you for choosing Cost Cutters UK, and we look forward to serving you again in the future! Best regards, Vicky

“Good service”

Helpful Report

We are delighted to hear that you had a positive experience with Cost Cutters UK. Good service is our top priority, and we are glad that our team was able to meet your expectations. If there is anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We value your patronage and look forward to serving you again in the future. Best regards, Vicky

Cost Cutters UK is rated 4.1 based on 638 reviews