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Cost Cutters UK Reviews

4.0 Rating 526 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 526 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction and products as described and delivered in good time.”

Thank you for taking the time to leave a positive review, we are glad you have found the process easy and that you are happy with your chairs. Many thanks Customer Services.

“I havent received my item and despite emailing you I have heard nothing”

Apologies for the delay in your delivery, as per our email that was sent to you on the 2nd of November your item was returned to the warehouse as it was damaged by the carrier and replacement item raised, your delivery should be with you the latest Tuesday. If you do experience a delay or have any questions, please do not hesitate to contact us at customer services and we will be happy to assist you.

“Excellent customer service by Shakira Corinne Edghill!! She helped us throughout the process to return the desk and got full refund without any issues.”

Thank you for your review and kind words about our staff, it is truly appreciated and glad your issue was sorted with ease.

“The delivery times are far too long !!”

Hi Marie I can confirm your goods have been dispatched and can only apologies as there was a typo in your order confirmation. Truly sorry for any inconvenience this has caused.

“Easy to use website and easy to order but very long lead time for delivery which was acceptable as I was informed at ordering. 6-8 weeks for delivery. Then 2 days after placing the order a totally different company emailed to say there is a change to delivery date and it will now be 11 weeks minimum delivery which is after Christmas so very disappointed.”

We can only apologies for the delay in your order, if you contact us as customer services, we will be happy to source a different colour or a similar/alternative product for you.

“Excellent service, communications and delivery.”

Thank you for taking the time to leave a positive review.

“The service was excellent we received the goods as promised and the quality was as advertised.”

Thank you for your review, we are glad you are happy with your chairs.

“Great service, fair price.”

Thank you for your review.

“Needed a desk for home office. Best price available, great web site, easy transaction. Brilliant interaction with the courier. absolutely zero issues, well recoommended.”

Thank you taking the time to leave a review about your experience.

“Poor quality control with missing items followed by poor customer service with no reply to e-mail detailing missing items.”

I am so sorry you have had an issue with your item, I have checked for an email from yourself and haven't been able to find, would you mind sending the email trail over to custmerservices@costcuttersuk.com with you order number as the reference and we will be happy to assist you. Apologies for the inconvenience you have been caused. We do advise if you do not receive a response with in 48hours of your email that you give us a call to confirm your email has been received and auctioned.

“I have placed an order I have emailed about my delivery date and they have just sent me the invoice the money has gone out of my account the day I ordered and still no idea when I will receive this 3 weeks on”

As per our web site it does state to contact us for a delivery date as we have had a slight delay on this item, we have however offered the Red as an alternative so please check your emails/Spam for a copy of this, if you haven't received a copy, please feel free to give us call at customer services and we can discuss further and an alternative email address for you. All customers get an emailed copy of their invoice as proof of purchase for your records. I hope this helps.

“Amazing service. After a phone call one evening stating the urgency of my delivery it arrived the very next morning superb service and helpful staff thank you”

Cost Cutters UK 5 star review on 22nd September 2022

“Excellent service.”

“Waited nine hours yesterday for a delivery that did not arrive. It 'may' arrive today. Or tomorrow.”

“The product is great very well made, but they didn't let you know about del>very had to call to find out”

“Poor quality, two out of the three sets were delivered damaged. Still awaiting contact back after sending a email on 9th September. Now on 14th September and still no call back.”

“Lovely items, fast delivery, great communication. Would buy again.”

“Very good service, prompt and positive response to my order.”

“Very good efficient service and a lovely product”

Hi Judith, Thank you for your feedback - we are so pleased you are happy with your product!

“Unacceptable delays. Misleading lead times displayed online to induce purchase.”

Hello, Thank you for your feedback - We are sorry for the delays you've experienced. These items are made to order and it is specified that the lead times are subject to change. You should have received an email with a delivery date, however, if you need further information or would like to check on the progress of your order, please give us a call or send us an email.

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Cost Cutters UK is rated 4.0 based on 526 reviews