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Cost Cutters UK Reviews

4.0 Rating 522 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful on 'phone found ordering on web rather confusing”

Thank you so much for taking the time to rate Cost Cutters UK with 4 stars! We truly appreciate your feedback and are delighted to hear that you found our services helpful. We understand that ordering on our website may have been confusing, and we apologize for any inconvenience caused. Your comment is valuable to us, as it helps us identify areas for improvement. Should you face any difficulties in the future, please feel free to reach out to our customer support team who will be more than happy to assist you. Thank you for choosing Cost Cutters UK!

“Good service”

We are delighted to hear that you had a positive experience with Cost Cutters UK. Good service is our top priority, and we are glad that our team was able to meet your expectations. If there is anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We value your patronage and look forward to serving you again in the future. Best regards, Vicky

“Very fast and efficient service. Shame you dont get the option for them to build the equipment. would have paid for that. No paperwork with delivery to determine what content of box.”

Hello, Many thanks for your kind review. We do offer a delivery and installation service, apologies that this wasn't offered.

“The prices are very good. The website very easy to follow and to select the items. The problem is that with the sales notification come additional requirements such as that you do not get a delivery date/ time unless you pay extra for that. And if you do not like anything on the order confirmation form, you have no more than 24 hrs. to respond. People might be travelling for a day without internet access. It might be weekend, when an office is not staffed. 24 hrs. does not make ssnse. Delivery is "curb side" only according to this email, but that does not make sense for houses set back from the road and larges offices who might have a big parking area in front of the building. Does the office staff have to carry the parcels all the way across the road?. But it turns out that this information is incorrect. My goods were delivered by "Panther Couriers" to the front door. They also call you the night before to discuss a most suitable delivery date. Then they sent a text with a time slot and call you by phone 1 hr. before. So do nog get enticed to pay for a delivery date/ time, you do not need it. The delivery service from Panther was very good. Drivers very polite and willing to help.The Maestro desks sold by Cost Cutters were very good as well. Easy to install and very well packed. In all all I am very pleased, but cost cutters have to update that next day confirmation email.”

Dear Albert,Thank you so much for leaving us a 4-star rating for Cost Cutters UK. We greatly appreciate your feedback and are thrilled to hear that you found our prices to be very good and that our website was easy to navigate. We apologize for any inconvenience you experienced with the additional requirements that came with the sales notification. Your concerns are valid, as 24 hours may not be sufficient time for certain circumstances. We take your feedback seriously and will definitely take it into consideration to improve our order confirmation process. Regarding the delivery, we're happy to hear that Panther Couriers provided you with an excellent service. We understand that the email you received may have been inaccurate, but we're glad that the delivery to your front door went smoothly. It's great to know that they called you the night before to discuss a suitable delivery date and communicated with you throughout the process. We're also delighted that the Maestro desks you purchased from us were easy to install and well packed. Your satisfaction means a lot to us, and we're glad to have met your expectations. Once again, thank you for your review and for choosing Cost Cutters UK. We appreciate your support and look forward to serving you again in the future. Best regards, Vicky

“easy to order and communication good”

Dear Zahida,Thank you so much for your kind 4-star rating of Cost Cutters UK! We are thrilled to hear that your experience with us was easy and hassle-free. Your satisfaction is our top priority, and we appreciate your feedback on our seamless ordering process and efficient communication. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your support and look forward to serving you again. Best regards, Vicky

“Automatic check out wasn't possible because of delivery charge. There were delays in anyone getting back to me so I had to do all the chasing but once Alison Bardsley from Customer Services got on the case, everything went well. Staff were polite and helpful. Well done!!”

Thank you so much for your 4 star rating of Cost Cutters UK, Alexandra! We are delighted to hear that we managed to resolve your issues and you were satisfied with the staff's politeness and helpfulness. And we apologise for the inability to perform an automatic checkout due to the delivery charge and for the delays in anyone getting back to you. We are really glad that Alison Bardsley from Customer Services were able to intervene and make sure that your experience ended on a positive note. Once again, thank you for your kind words!

“My order was completed as described. Tony Austin.”

“apart from the item being out of stock everthing was ok”

Thank you for your review, the Dale bench is a made to order item so the lead time is about 10-15 working days for delivery as per the web site. I am happy to confirm your delivery is booked din for the 19th May. Should you have any questions, please do not hesitate to contact us at customer services.

“quick and efficient”

Hi Paul, Thank you so much for the kind review, we really appreciated it. Hope you have a lovely day! Kind Regards, Customer Service

“Very satisfied with item and service with one exception, why did you not supply screw caps for the many screw heads showing - spoils the appearance of the Bench”

Hi Don, Thank you for taking your time to write us a review, it is appreciated. It is good to hear you are happy with the item you have received and the service we have given you. Regarding the screw caps, unfortunately they do not currently come with the bench, however, I will send your feedback to our manufacturer to see if this is something we can hopefully offer in the future. I hope you have a great week ahead! Kind Regards, Customer service

“Helpful, very good service”

Thank you for taking the time to leave a review and we hope you are pleased with your Pedestal.

“Ordering was easy and the communication is good. Hopefully my order will arrive on the expected date. Thank you”

Just to confirm you order is on its way and should be with you by Friday. Kind regards Customer Services

“Very helpful response on the phone and good follow up via e mail re delivery etc/”

“The product is great very well made, but they didn't let you know about del>very had to call to find out”

“fantastic service and member of staff very helpful and answered all my questions even contacted the manufacturer and asked them to reply. Not yet received items but service with cost cutters is very good”

Thank you for the review, our staff are always just a phone call or email away and are happy to help. I do believe the item you ordered was on a 10-14 day lead time and was fulfilled within this time. Thank you again for the review. Customer Services.

“A LITTLE LONG ON DELIVERY BUT ITEM IS GOOD”

Thank you for your review, as per our website delivery is 3-5 days and I can confirm this was adhered to. Kind regards Customer Services

“good quality furniture”

Thank you for your review of the furniture you have ordered and we are glad you are happy with your purchase. Many thanks Customer Services

“This would of been 5 Stars however the items were not delivered when they said they were going to be delivered.”

Thank you for your review, your comment was fair as sometimes the carrier delays are out of our control. I'm glad we got the delivery to you but you are always welcome to contact us at customer services for an update - we will always do everything we can to help and sort any issues out. The Customer Service Team

“A prompt & efficient service”

“Easily found the items I needed at a reasonable price.”

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Cost Cutters UK is rated 4.0 based on 522 reviews