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Cost Cutters UK Reviews

4.0 Rating 537 Reviews

75 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 537 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and so pleased with the dining furniture received for the school”

Thank you for taking the time to leave a positive review and we are pleased you are happy with you goods. Many thanks Customer Services

“Just what I needed, delivered quickly and on time.”

“We ordered a desk and upgraded the deliver over a week ago, we are currently still waiting for the desk to be delivered and have had zero contact from cost cutter. Doesn't fill you with confidence in their ability to provide a simple service.”

We have been trying to reach you since Thursday to arrange your delivery and messages have been left on the mobile Gif Gaf answer phone. please can you contact customer services on to book delivery many thanks

“Waiting a long time for my delivery without any communication”

I can confirm you order has been dispatched and is out for delivery, i belive you spoke to customer servcies yesterday who advised they would be able to confirm this morning as i belive the order was only place last week and is on a 7-10 day lead time. i hope this helps. customer services

“I ordered a welly rack but later received an email saying delivery would be in two month's time - this wasn not mentioned at the time of the order. I have since cancelled the order. There was also no mention that the welly rack would be coming from a third party (Seated Furniture).”

I'm sorry you feel let down by the leadtime but as this item is shipped in from overseas it does state on the item that the lead time is 6-8 weeks. I would like to reassure you that Seated Furniture and Cost Cutters Uk are the same, Cost cutters Uk is one of our web sites. we are able to offer you a number of alternatives but they are slightly more costly than what you have originally paid and we did leave a message to make you aware of this and to see if you wanted to swap to an alternative. if you would like to proceed with the alternatvie please do not hesitate to give us a call back at customer service's and we are more than happy to help you. Many thanks Customer Service's team

“Excellent service”

Thank you for the Review its much appreacatied and i hope you are happy with your purchase. Kind regards The Customer Services Team

“The service, the ease of ordering, delivery and quality of the product are excellent. The only difficulty was when coming to put it together, no instructions had been included and there were none to be found on line.”

Thank you for your comments, I can only apologise that the instructions were missing and for any inconvenience, this has caused, I have emailed these over to you If you have any questions please do not hesitate to contact us as customer services.

“I found the staff very friendly and helpful”

“The audacity of this company! ordered an in-stock item on the 20th December, told it would be with me the first week of Jan, did not arrive by Thursday so called them to see if it was coming Friday, was told it would be with me the 3rd week of Jan due to stock issues (turns out it was not in stock after all). did not arrive by Thursday so called them to see if it was coming Friday, was then told that there are 3-types of status for delivery date confidence and that the order is now "confirmed" for delivery this week, it is now Thursday of the 4th Week of Jan, I have just called the company and they are telling me it will not be with me now till next week... I have just canceled my order.”

Thank you for your feedback, I would firstly like to apologise that you feel you have been misled, your order was placed on the 20th December and the manufacturer had closed for Christmas so as far as we could tell the item would be available for delivery in the new year, as our website stated. "orders would not be processed until our return in January". I believe your delivery was due the 17th of January and it was moved to the week commencing the 24th, however, we did chase and keep you updated so that you were aware of the changes as we were. Unfortunately, delays are out of our control and we do our best to keep our customers up to date on our orders. We are always only a phone call or email away to help at any time. Apologies again for the inconvenience caused. Kind Regards, The Customer Service Team

“Very good ordering service and great customer service when I had to correct a detail in my address. Not had the goods yet so can't comment”

Thank you for taking the time to leave a possible review, I can also confirm your delivery will be with you by Friday this week. Many thanks Customer Services

“Good quality, good service”

Thank you for taking the time to leave us a review of our services. Many thanks Customer Services

“Fantastic service just products take a long time to be delivered I haven't received yet”

“The item was showing in stock, I ordered it as a Christmas present and then received an e-mail saying it was out of stock and delivery would be 3rd Jan. Still not received. Not happy.”

Good Afternoon, I am sorry for this inconvenience, however, I have checked with the manufacturer and your item is in stock and will be with you on Thursday. Due to the backlog of deliveries, it was due in January but I have brought this forward. We do recommend if an item is needed by a specific date then you let us know so we can ensure you receive the item when expected. I hope this has helped and you have a lovely Christmas Kind Regards Customer Service Team

“Very quick and efficient”

“Not had goods yet also not given eta time?”

Thank you for the review your delivery is as per our web site is 2-4 weeks and with the Christmas shut down they should be with you for around the 17th January. I hope this help. Customer Services

“Very robust table ideal for I wanted”

Thank you for your review and we are glad you are happy with your purchase.

“good communication compatible prices”

Thank you for taking the time to leave a positive review.

“Haven’t received the order yet, e-mailed twice and no response.”

I have received your email this morning, and as per the website the item you ordered on the 30th of November is on a 6 week lead time, however, due to the Christmas shut down with the manufacturers I won't be able to confirm your delivery date till the new year. You are always welcome to give us a call at customer services and we will endover to do our best to help and answer any questions you have.

“Staff should be provided with clearer information on delivery dates”

Thank you for your comments and apologies if you have had your delivery date changed we are working closely with the manufacturers and chasing daily for updates and we are trying to keep everyone as up to date as possible.

“The item we ordered was damaged and had a missing section. Looked like it was a returned item as it had an sticker on it with someone’s writing. Very disappointing.”

Please can you send this issue over to customer services as this is the first time we are aware that you have an issue and we will have this item collected and replaced for you. Apologies for the inconvenience. Customer Services

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Cost Cutters UK is rated 4.0 based on 537 reviews