Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.08

4.1 Rating 638 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a desk for home office. Best price available, great web site, easy transaction. Brilliant interaction with the courier. absolutely zero issues, well recoommended.”

Helpful Report

Thank you taking the time to leave a review about your experience.

“Poor quality control with missing items followed by poor customer service with no reply to e-mail detailing missing items.”

Helpful Report

I am so sorry you have had an issue with your item, I have checked for an email from yourself and haven't been able to find, would you mind sending the email trail over to custmerservices@costcuttersuk.com with you order number as the reference and we will be happy to assist you. Apologies for the inconvenience you have been caused. We do advise if you do not receive a response with in 48hours of your email that you give us a call to confirm your email has been received and auctioned.

“I have placed an order I have emailed about my delivery date and they have just sent me the invoice the money has gone out of my account the day I ordered and still no idea when I will receive this 3 weeks on”

Helpful Report

As per our web site it does state to contact us for a delivery date as we have had a slight delay on this item, we have however offered the Red as an alternative so please check your emails/Spam for a copy of this, if you haven't received a copy, please feel free to give us call at customer services and we can discuss further and an alternative email address for you. All customers get an emailed copy of their invoice as proof of purchase for your records. I hope this helps.

“Amazing service. After a phone call one evening stating the urgency of my delivery it arrived the very next morning superb service and helpful staff thank you”

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“Excellent service.”

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“Waited nine hours yesterday for a delivery that did not arrive. It 'may' arrive today. Or tomorrow.”

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“The product is great very well made, but they didn't let you know about del>very had to call to find out”

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“Poor quality, two out of the three sets were delivered damaged. Still awaiting contact back after sending a email on 9th September. Now on 14th September and still no call back.”

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“Lovely items, fast delivery, great communication. Would buy again.”

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“Very good service, prompt and positive response to my order.”

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“Very good efficient service and a lovely product”

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Hi Judith, Thank you for your feedback - we are so pleased you are happy with your product!

“Unacceptable delays. Misleading lead times displayed online to induce purchase.”

Helpful Report

Hello, Thank you for your feedback - We are sorry for the delays you've experienced. These items are made to order and it is specified that the lead times are subject to change. You should have received an email with a delivery date, however, if you need further information or would like to check on the progress of your order, please give us a call or send us an email.

“Very sturdy bench, looks great in our garden.”

Helpful Report

Hi Shahina, Thanks for your feedback - we're so pleased you are happy with your purchase. Your bench looks lovely!

“I'm still waiting for my delivery.”

Helpful Report

I can confirm your goods are out for delivery and will be with you tomorrow, as per our website all lead times are estimated at the moment if you need any updates or have a deadline for delivery please do not hesitate to contact us a customer service's so we can contact the suppliers for you.

“i sat in doors all day weighting for the item to arrive, as the delivery time was 08:00 to 17:00 and it did not arrive until Friday”

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“I received a faulty chair and finding it extremely difficult to get a replacement or refund. No reply to my email, and when I phoned was passed onto other personal”

Helpful Report

I'm sorry, you have received a faulty chair but I can see Customer Services emailed you on the 27th asking you to confirm the goods are ready for collection and a replacement has been raised, if you can respond to the email then we can arrange dispatch. Please check your Spam emails as well and if you have any further issues or questions please contact us as customer services.

“Purchased a Notice board,They did not say there would be mor than three weeks to get the item.”

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“Desk was poor quality. Delivery was long. Communication was poor!”

Helpful Report

Thank you for your comment, please contact us as customer services with your order number if you are not happy with your product so we can look into this for you. Kind regards Customer Services

“Excellent staff. Sorted my problem really quickly.”

Helpful Report

Thank you for the review and I'm sorry your cabinet arrived damaged, but I would like to thank you as well for contacting us straight away and making us aware of the damage, and it was because of this we were able to sort the issue and arrange a replacement right away for you. Thank you again. Customer Services

“Refused to price match as I had found the item too cheap and was told it was therefore “not good for our business”. When argued they shouldn’t advertise a price match promise they wouldn’t fulfil they then tried to say it was not the same item so couldn’t price match despite that it obviously was with the same stock photo! Terrible! Surely it’s worse for your business not to honour price match promise as advertised when all requirements are met? Plan to report this company.”

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Cost Cutters UK is rated 4.1 based on 638 reviews