As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
“I took out a van insurance on Friday 27Th September for £297 I was contacted immediately by one of the Van Line Direct representatives we went meticulously through all of the policy details & because there was a previous fault claim on another car I own the amount was raised by £41-65 this I then agreed to, I paid the extra money immediately I then got an email stating that the insurers wanted more details of the fault claim & following an incredibly long time on a telephone call being passed from one department after another this happened three times each time I had to repeat exactly the same information to each of the new operatives & repeat all of my details once more in full eventually after well over an hour 1 hour 18 minutes to be precise & being forced to pay a £25 cancellation fee for their bad service & misleading handling of the original information that I supplied I finally got the cancellation carried out & confirmed, it’s obvious there’s no joined up coordination within this company’s structure with all of the people involved working remotely from home, I’ve been penalised by their inadequate structure also their unjoined infrastructure, there was no real investigation by anyone who I spoke to with their only regards to penalising me for their mistakes, I’m extremely annoyed & being asked to pay a fee for their mistakes also all of their collective incompetence.”
Posted 3 weeks ago
I am sorry that you experienced this after using the website.
Can you please email our customer support team on email@example.com with the full details of your query and they will be able to assist further.
“I was offered prices by lots of providers, when I went to purchase they required me to make a phone call. Upon doing so, they hung up across the board; and refused to call back. When I recalled them back even after answering all the questions already completed on your website (after 45 mins on the phone again) they cut me off! Tried three of your cheapest quotes same results. Very disappointing. Been using you for years not any more
“The insurance quotes kept disappearing as I was trying to set up the insurance and I had to keep refreshing the page. Every time I eventually managed to get the quotes back they had increased in price. When I finally took out the policy the provider duplicated the policy and I have been charged twice and now I can’t get through to them for a refund.”