“POINTLESS! You dont ensure vans owned by the business. I am a one man band but my business owns the van. You bombarded me with emails, made me spend ages doing a quote..WHAT A WASTE OF MY TIME!!”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Jess, Confused.com Representative
Hello George,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Ka, Confused.com Representative
“Van insurance is a good price but your app on iPhone is rubbish, I had 1 coffee left to claim at Greggs on the rewards but since I brought my new insurance through you my rewards is not working just says reload the app which doesn’t work so I will lose that now as it’s nearly the end of the month , and my new insurance is not even showing up in the app , and when mentioning this to you have to wait 8 working days 😡”
Hello,
Thank you for leaving your review.
I’m sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email.
If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help.
I hope this helps!
Ka, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Ka, Confused.com Representative
Hello Brett,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you, Brett. We hope to hear from you soon.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“Waist of time, got to the final stage purchase and got fobbed off not just once but three times. Site should be taken down for giving misleading information”
Hello ,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“I paid a deposit for van insurance & thought the quote was the final price. After speaking to who I thought was the insurance company, I’d made a mistake on one of the questions which increased the price considerably, so said I didn’t want to proceed. I was told because they’d spoken with the insurers I had to pay a £75 admin fee I complained and was told they could charge another £50 for misrepresentation even though it was an innocent mistake. Eventually, they charged me £37.50. I still feel aggrieved as I wouldn’t have paid any deposit had I known the price could change. Will not use the site again. It’s put me off using any comparison isites f they all operate the same way”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, if you did not purchase a policy then no payment of any kind should have been taken.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“I was given information that my van insurance was due for renewal taking this information I went ahead and insured the van after I had done this I realised the information was incorrect my vans insurance wasn’t due until November but it was too late to correct the mistake but what I don’t understand is my van is insured by acorninsurance so why did let insure the van I didn’t own.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Renewal quotes are automatically generated on information previously entered on the site so are only accurate if that information was accurate and do not take into account anything that has changed since you last used confused.com.
We would recommend double checking all information before proceeding to purchase a policy.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
