Hello Simon,
Thank you for leaving your review.
I am sorry to hear you have experienced this issue.
I have reviewed your account and I can see you already resolved your query and submitted your reward claim on 03-12-2025 at 09:40.
It can take between 3 to 14 working days to verify your reward claim.
If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help.
I hope this helps!
Ka, Confused.com Representative
Hello Allan,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com
We hope to resolve this for you soon, Allan.
Ka, Confused.com Representative
