“u drive quoted a price then once I paid they rang to say we didn't give them all the information then instantly gave a ridiculous price! When I told them TO CANCEL they then said they would charge me £100 for cancelling and have to wait 15 to 30 days for a partial refund! These people have lots of Bad reviews and shouldn't be on Confused site!”
Hello Barry,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com.
I’m very sorry for any inconvenience this has caused you, Barry.
Ka, Confused.com Representative
“Had a price from your site showing Budget van insurance the cheapest quote.
Went with them to find out once I received the paperwork I was paying over £500 more.
Have email you and contacted Budget insurance on going investigating waiting for a response from yourselfs”
Hello Jayden,
Thank you for leaving your review. I'm sorry to hear you experienced this issue.
I have reviewed your account and I can see my colleague has provided a response and have raised a complaint directly with Budget insurance.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
I’m very sorry for any inconvenience this has caused you, Jayden. We hope to resolve this for you soon.
Ka, Confused.com Representative
“I am satisfied with the service I received. The customer service officer that attend to me was excellent. He was an epitome of knowledge. Patience and very friendly.”
