Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“Wrong information is passed to insurers, when I phoned insurance company to confirm policy said wrong information was passed to them and charged me an extra £200😫”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. Information entered on to the quote form by our users is passed accurately to the insurer to set up the policy.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com.
I’m very sorry for any inconvenience this has caused you.
Dan, Confused.com Representative
“Company on your site gave online quote then doubled it when verifying it for 1 detail that would make no difference, makes no sense
Think they are giving great quotes online then upping the quotes significantly when you call.
Pretty much fixing the price. Not happy will never use confused.com again”
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“Entered date but you changed then doubled estimate you took my money £2000 all though cancelled same day and won’t return it leaving me unable to afford insurance”
Hello Stephen,
Thank you for leaving your review.
I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers.
Unfortunately, we’re unable to investigate this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
We hope to resolve this for you soon.
Dan, Confused.com Representative
Hello Nigel,
Thank you for leaving your review, your feedback is really valuable to us.
I'm sorry to hear you feel this way. We are a comparison website so we don't operate a phone number but you can contact our team on the details below if you ever need assistance.
If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help.
Dan, Confused.com Representative
