Hello Brett,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you, Brett. We hope to hear from you soon.
Ka, Confused.com Representative
“I found my van insurance with confused.com and accepted the quote from Admiral. I had to phone them to complete the payment, that was the only problem.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“saw a quote I liked so went to the company site and paid for it. I then got a message that I must speak to someone at another broker, who then asked me all the questions again, at least 3 more times. Finally she said that they would not quote and the only company to quote wanted 5 times what I had already paid. VERY PERPLEXING.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“Waist of time, got to the final stage purchase and got fobbed off not just once but three times. Site should be taken down for giving misleading information”
Hello ,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
