“Picked my insurance when through all the steps and at the end of took 1 and half hour to sort it all out with the insurance company by text messaging”
Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
“Got a great price compared to my renewal quote - why as loyal customers to companies think we’ll accept their renewal price without shopping about 🤷🏼♂️”
