Name: Confused.com - Home Insurance
Rating: 4.57

“I cannot buy the insurance I want it will not let me proceed This is on all the insurance companies, when I get to the payment page it says error please try later This is incredibly frustrating as I have to go through it all again I will lose my benefits with confused.com if I renew directly with the existing company”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 2 months ago

“I placed my Insurance, after further searching, at 20% of the lowest price that you found”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 months ago

“I have tried to speak on live chat but left In an endless queue and email unanswered”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“When I tried to enter the £20 promotional code online for Halfords auto centre it says code not valid. I'm not a happy customer.”

Helpful Report

Posted 2 months ago

Hello Keith, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“I spent over 4 hours in 3 days trying to establish why you locked me out trying to pay for a new policy which failed time and again because I don`t have mobile telephone. I am 85 and have had a phone since 1964. At my age I don`t need a mobile phone never had. I will never ever try to do business with you and will tell my relatives and friends. Why don`t you state before starting the process " no smart phone take your business else where " ???????? Miss P Davies Well you certainly fooled me”

Helpful Report

Posted 2 months ago

Hello Penny, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 months ago

“I was promised monthly free drinks if I signed up. Which I did. No notification of how to claim my offer. I write 2 chat notes asking about my reward and never had a response. Very poor show…….”

Helpful Report

Posted 2 months ago

Hello Laila, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I can confirm our normal response time is 3-5 days, if you have not received a reply following this and need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Confused.com should be called totally confuseing”

Helpful Report

Posted 2 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Gave me a wonderful low quote that the insurance company wouldn’t honour as the information confused.com sent across did not meet the insurance company’s criteria”

Helpful Report

Posted 2 months ago

Hello Jeffrey, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site and they could not provide cover. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Jeffrey. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“Got cheaper on comparethemarket than here”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 2 months ago

“You showed one price and when I went to the provider it was over £100 dearer!”

Helpful Report

Posted 2 months ago

Hello Anthony, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Anthony. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“Despite how I completed your quote form it got transposed to Esure wrongly causing me to have to pay an AP of 25 quid to correct your mistake. Otherwise I would not have had Personal Possessions cover and where I had specified my Wifes Bike you turned it into a lap top. I want my money back”

Helpful Report

Posted 2 months ago

Hello Graham, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with the personal possessions section of the quote form. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Poor experience. Tesco home ins suggested by Con.com, went through whole form, then said they could not insure me this time but passed me to another company. their form was horrendous and confusing so gave up. Went to MoneySM.com..sorted immediately with a really good deal. Will not use you again or recommend you.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Provided the cover that I required easily.”

Helpful Report

Posted 2 months ago

Excellent review, we are pleased to hear that you are happy with the service you received. We hope to see you again soon! Jess, Confused.com Representative

Posted 2 months ago

“Went with Confused because of the alleged 'reward ', which, when I tried to claim, wasn't able to!! I was told that a claim had already been made at my address- really?! I have never had or claimed anything previously from Confused.com, as I explained to them via the 'help' section, which I've had no reply to. If they're not actually going to willingly honour these 'rewards ' without making it difficult or complicated, they shouldn't offer them. I don't think I'll be using them again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“I wanted to buy from Admiral , I tried a few days but your system only tell me there is maintenance problem and cannot be able to let me purchase a new policy online”

Helpful Report

Posted 2 months ago

Hello Manpiu, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 months ago

“When i got a quote which was very reasonable i then had to phone the company and was told that the quote i received was not possible. It was the same company that i am with at the moment, so why is their such a large difference between what was quoted on your web site and the one i had from Intelligent direct. So why use Confused.com”

Helpful Report

Posted 2 months ago

Hello Graeme, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Graeme. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“I never recommend . No provision for people without modern mobile phones .”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“I was getting a quote then fill out the form and suddenly the price of the quote increases by 100%. This happened with every quote. I got building and contents insurance but NOT through you”

Helpful Report

Posted 2 months ago

Hello Archie, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Archie. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“It's crazy I got several quotes in for my car. All looked OK. In EVERY instance when I went to buy the price increased, a couple by £180/200?? I think companies bung a cheap price out just to get on top of the chart. Infuriating. I ended up ringing ADMIRAL and actually SPOKE to someone. Proved cheaper than anything on Confused.com which I now see as a con and a total waste of time.”

Helpful Report

Posted 2 months ago

Hello Dennis, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Dennis. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“Decided to proceed with a home insurance quote but could not implement the policy because the "system was down" over a 2 day period,which did not instill confidence about a possible future online claim.No purchase completed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews