Name: Confused.com - Home Insurance
Rating: 4.57

“Reward not given”

Posted 2 months ago

Hello Chris, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Dan, Confused.com Representative

Posted 2 months ago

“I didn't like being bombarded with emails by the companies i looked into and the hard sell from Confused.com telling me i didn't have long to decide - it all felt too pushy and commercial”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 2 months ago

“Special offers (vouchers, free coffee didn’t arrive - bad business practice to fail to deliver promises”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Dan, Confused.com Representative

Posted 2 months ago

“Companies provided information isn't good enough, as if you ring them up they ask for more money.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 months ago

“I don’t know whether there was a fault on your site or my iPad but I was asked for my password and email which was accepted but later was asked for it again and despite trying, repeating the details I got a blank screen and it said I had given the wrong password. So gave up.”

Helpful Report

Posted 2 months ago

Hello Marjorie, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“I had hoped that I had found reasonable insurance policies however when I was sent to the companies the prices were not as you quoted, not all information such as claims etc was passed over to them. I was either denied as they didnt offer the cover needed or the prices were doubled.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 months ago

“Found a good price of which I wanted to accept, unable to complete online, so when phoned provider they wanted £12 to take payment, well they lost out I did not go ahead !!! Won’t be using again !”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“I have been trying to pay Churchhill for my insurance. I have given them my bank details but, they come back with problems and can't put my payment through. I am concerned because my house and contents are not insured at the moment.”

Helpful Report

Posted 2 months ago

Hello Mary, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“Although the following was emailed to me as an apology I do find it unacceptable. We’re sorry, some of the information on our car and home insurance comparison pages wasn’t showing quite right. Specifically, a few extras that should’ve been included with some brands were mistakenly shown as missing. The issue has been fixed now and it didn’t affect what was actually included in the cover or the prices. But it might have made comparing options a bit confusing, and we’re really sorry for that. Thanks for bearing with us. If you still need insurance you can head back to the website and compare your quotes.”

Helpful Report

Posted 2 months ago

Hello Martyn, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“I at 77years old am now totally confused so I think your website has succeeded”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“I have not renewed through Confused.com.”

Helpful Report

Posted 2 months ago

Hello Arthur, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 2 months ago

“This site panicked me into buying insurance when I already had insurance”

Helpful Report

Posted 2 months ago

Hello Jonathan, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Jonathan. Dan, Confused.com Representative

Posted 2 months ago

“Couldn't claim reward after purchase of Tesco Home Insurance”

Helpful Report

Posted 2 months ago

Hello Anthony, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 2 months ago

“Unable to get quote on site you advised me,Admiral were a complkete waste of time.Tried several times to redeem the quote but unable to get through to the.Have switched over to Go Compare and sorted it out in 20 minutes.”

Helpful Report

Posted 2 months ago

Hello Keith, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“Unable to renew insurance no human contact”

Helpful Report

Posted 2 months ago

Hello Alan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I can see you have contacted our support team and they have passed your details to the insurer. Hopefully this will be resolved for you soon. Jess, Confused.com Representative

Posted 2 months ago

“I cannot review because I haven’t made a claim!”

Helpful Report

Posted 2 months ago

Hello Belinda, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Didn't work when I clicked through to Hastings”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 months ago

“Could not get into my account,so was unable to accept a really cheap quote.Was successful after several attempts,but got a more expensive quote.A poor website-not user friendly.”

Helpful Report

Posted 2 months ago

Hello Brian, Thank you for leaving your review. I’m very sorry to hear you had trouble logging into on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Brian. Jess, Confused.com Representative

Posted 2 months ago

“I felt I was getting the run around every time I decided that was the insurance I require you offered more with more money to pay this went on and on until I gave up and called my old insurance on the phone no pressure a human being to speak to, you have gone to far I felt stressed when using your site what happened to simple.”

Helpful Report

Posted 3 months ago

Hello Maureen, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Maureen. We hope to hear from you soon. Ka, Confused.com Representative

Posted 3 months ago

“new reward scheme stinks, can not get my reward, page not responding”

Helpful Report

Posted 3 months ago

Hello Martin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Our rewards team are reviewing your case at present and will be in contact with you. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews