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Confused.com - Home Insurance Reviews

4.6 Rating 45,962 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

Company Reviews

Product Reviews

4.6

Based on 45,962 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just Bonnard me with e mails”

Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you are experiencing this. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would be happy to review your preferences and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Lauren, Confused.com Representative

Posted 3 months ago

“I found that if you want unoccupied home insurance your web site is not fit for purpose unfortunately.I emailed your help line and this still did not answer my problem with the tick boxes on home insurance unoccupied.”

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 months ago

“Useless contact system.”

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 months ago

“Was promised free gift if insurance bought through confused,.com”

Posted 3 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward and have not heard back from us. If you contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to look into any issues you are facing. I hope this helps! Lauren, Confused.com Representative

Posted 3 months ago

“constantly bombard me with absolute rubbish emails”

Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you are experiencing this. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would be happy to review your preferences and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Lauren, Confused.com Representative

Posted 3 months ago

“To expensive”

Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 3 months ago

“Be aware when you are transferred to the insurance company your details are different and when you update them the price will go up”

Posted 3 months ago

Hello Giuseppe, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Giuseppe. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“i've previously used Confused.com without complaint, but this time - I purchased the best quote offered but the insurer charged me an additional £30. I immediately cancelled, but am still waiting for an explanation from Confused.com. In the meantime, they emailed me to offer feedback on my purchase - which is why I'm writing this.”

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 3 months ago

“The advertised quotes bear no resemblance to the actual price you pay.”

Posted 3 months ago

Hello Chris, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Chris. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“I used Topcashback to go through confused.com. I managed to get a series of quotes and opted for Sky Protect as my chosen Buildings and contents insurance provider. I was directed to their website and filled completed the additional information they requested when I got to the payment page I submitted my payment details and then "Confused. Com" they couldn't take payment. So I came out of the site and Confused. Com and went somewhere else”

Posted 3 months ago

Hello Janet, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Expensive log in is a pain”

Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 3 months ago

“What a waste of time this was”

Posted 3 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Got all the way through gave all my card details and then it asked me to prove it was me. Send a text using code I did not understand it because I was on my tablet and not a mobile phone. Now I am worrying in case you take my money. I will not use my tablet again.”

Posted 3 months ago

Hello Susan, Thanks for taking the time to leave us a review. As we are a comparison website we do not process any payments. If you are unsure if the payment went through we recommend getting in touch with the individual insurer. You will find their contact details on their website but please get in touch via our contact form or email us at communications@confused.com if you need helping locating them. Jess, Confused.com Representative

Posted 3 months ago

“Terrible cs”

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“We start this review with a pointless question. My ‘0’ comments are not critical of your system, simply that recommend to a friend is not something that ever comes up in conversation. I’m in no position to offer advice to other people who are probably better informed anyway, so no, I won’t be recommending because it’s not my intention.”

Posted 3 months ago

Hello Stewart, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Not a good service”

Posted 3 months ago

Hello Rashpal, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 3 months ago

“absolutely appalling staff answering the phones totally incompetent”

Posted 3 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. We do not operate an inbound phone service at Confused.com. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 3 months ago

“Because a CCJ IMPOSED ON ME FOR NO REASON I WAS NOT ACCEPTED FOR A POLICY no one asked what the reason Was for just sorry not accepting you”

Posted 3 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 3 months ago

“price quoted, nothing like the final price”

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey, Confused.com Representative

Posted 3 months ago

“I am still awaiting replies from e mails I sent to them.”

Posted 3 months ago

Hello, We are experiencing higher volumes of emails than usual at the moment. I can see we have now responded to your query I’m sorry for any inconvenience caused. Corey, Confused.com Representative

Posted 3 months ago

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Confused.com - Home Insurance is rated 4.6 based on 45,962 reviews