Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,453 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowest quotes were subsequently not available when I was redirected to the provider's website”

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Posted 2 years ago

“it was easy”

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Posted 2 years ago

“Purchased the insurance no problem, but they said you get to choose a reward , I chose Halfords £20 reward , and never heard a thing since , so I think that is a bit of a scam by confused .com 🤬”

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Posted 2 years ago

“Confused dot com is aptly named.”

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Posted 2 years ago

“Purchased home insurance through Top Cash Back on 10 January, still no cashback amount showing over a month later.”

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Posted 2 years ago

“The link between confused and the insurance company didn't seem to work so couldn't complete online which was annoying.”

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Posted 2 years ago

“Good website but when it came to going onto the partner website to purchase the insurance I was unable to proceed, ghus meaning I missed out on the free gift.”

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Posted 2 years ago

“Could not get an accurate quote for my property as I host air b n b guests, the website doesn’t ask the right questions so I thought I’d got a good quote thrn when I phoned to check the insurer wouldn’t take air b n b host”

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Posted 2 years ago

“Didn't get any reward”

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Posted 2 years ago

“I've clicked 4 because you've tried to rip me off on topcashback on my last transaction. I'll maybe change when it's done”

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Posted 2 years ago

“Price quoted was NOT the price on checout? Much higher!”

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Posted 2 years ago

“The price quoted on the Confused.com web site was less than that shown in the detail when I transferred to Tesco Bank plus some of the T & C's had changed. I emailed this query to Confused.com 17/01/23 but have not received a reply yet 24/01/23.”

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Posted 2 years ago

“Disappointed I did not receive a policy number from Privilege home insurance after making payment through Confused.com . After waiting 2days for an email or text, I phoned Privilege to confirm payment and dates of insurance. Then had to phone again the day after that because they still had not sent my policy details via email.”

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Posted 2 years ago

“As with other comparison sites the quotes you receive from insurance companies rarely give the cover as requested when filling out the initial form. I've just purchased insurance from Thamesbank. When it asked me to enter my credit card details the total was for £186.60. I've just downloaded my documents to find that the actual cost was £208.99 as they have added insurance premium tax to the total. The total on the website should have made this clear. The cover hasn't started yet & already I feel cheated.”

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Posted 2 years ago

“I purchased the policy via TOPCASHBACK. As yet, I see no sign of it on my account. Why is it taking so long for you to honour the offer? Please advise. Thanks.”

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Posted 2 years ago

“Got as far as the payment but could not pay as page had faults. Tried several times to no avail. Gave up.”

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Posted 2 years ago

“Disappointing, what started as a saving ended up being £50 more. Will be doing more research before going ahead”

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Posted 2 years ago

“Messy to use”

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Posted 2 years ago

“Just before final payment on my new business quote I called the insurer Ageas to ask why the question on claims didn’t allow for a joint buildings and contents claim to the selected, it’s one or the other. They checked and came back to say that my quote was now void. I don’t really understand why when the quantum was still entered in full. Really disappointed that this nullified the two cheapest options. If I had gone ahead without checking I wonder if this would have affected any future claims. Maybe this relates to just a systems issue but whatever the case it seems petty.”

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Posted 2 years ago

“Nightmare.. every quote goes to pay then will not accept card payment two wasted weeks...”

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Posted 2 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,453 reviews