“Sent a message to confused.com on Friday 24th October as unable to claim my £20 reward. This is because when it asks me what company I got my home insurance with, which was policy expert, it would not show that company as an option on the list if companies. I'm still waiting fir reply to email.”
Hello Tracy,
Thank you for leaving your review.
I can see you claimed your Confused.com reward on 31/10/2025 and our rewards team are currently verifying your claim.
You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive.
I hope this helps!
Dan, Confused.com Representative
“Very easy to use. Had received a ridiculous price increase from my previous insurer ( Price up 120%) Using Confused .com I found comparable cover at less than I was paying previously.”
“Could not complete online purchase, e-mailed them to try and sort out the issue, no phone number available, informed that someone would contact me.....4 days later and still awaiting a response.”
Hell James,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
