“The companies that quoted didn't seem to be legit. I still have no household insurance and it seems impossible to contact these companies the payments don't seem to go through after I confirm payment on app. So time consuming”
Hello Valerie,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Please be assured that all insurers featured on Confused.com are legitimate insurance providers regulated by the FCA.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
“I selected an option (AA), enteread all the details and ready to pay. Cost increased £100. Tried again same thing. GoCompare gave the lower price for same. Glitchy”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon.
Dan, Confused.com Representative
