Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,655 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“What happend to my £20 voucher and free drinks another con by another company”

Helpful Report

Posted 3 months ago

Hello Terence, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. Please note rewards are not issued automatically, you must submit a reward claim. To claim a reward, please visit the Confused.com Rewards section of our app and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 3 months ago

“Always use Confused to get my home insurance,no fus for myself so easy too arrange .”

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Posted 3 months ago

“Always good to check on current prices and Confused .com is the go to choice for me. Thank you.”

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Posted 3 months ago

“On receiving my auto quote from Tesco which had doubled I went to confused.com and found a better deal for much less and better cover. Used recently for car insurance and will use again”

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Posted 3 months ago

“Easy & great value”

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Posted 3 months ago

“Confused seems to be a good name as I get different quote, but that's probably down to me! I don't like the idea that sometimes the offer is for that day,especially as my insurance is not due until the 1st Jan 26.and zI haven't even had a renewal offer yet.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I’m sorry to hear your prices have expired. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. If you purchase a policy based on a quote, even in advance of the start date, then that particular price is locked in for your policy. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Dan, Confused.com Representative

Posted 3 months ago

“Very good comparison site”

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Posted 3 months ago

“Excellent choice of policies from a range of good companies. Easy to choose the package I wanted- and at a competitive price.”

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Posted 3 months ago

“All done online.”

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Posted 3 months ago

“It provides a good choice of the best deals”

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Posted 3 months ago

“Easy to navigate site and showed some good deals. Thank you!”

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Posted 3 months ago

“Happy with outcome”

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Posted 3 months ago

“Competitive prices. Good range of policies. Easy to use site.”

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Posted 3 months ago

“SOMETIMES MOBILE NETWORK CONNECTION IS POOR AND ALSO APP DOES NOT WORK. REWARD ACCESS SHOULD BE MADE AVAILABLE ON LINE BY HAVING AN OPTION TO RECEIVE A CODE THROUGH REGISTERED EMAIL AND A REGISTWEED PASWORD AS 2nd STEP VERIFICATION.”

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Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Please also contact your insurer directly if you have still not received your policy documents from them. Dan, Confused.com Representative

Posted 3 months ago

“Pleased I received the email from confused as it prompted me to search for an slternative company. I was able to save a lot.”

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Posted 3 months ago

“Confused always seems to get me the best deals to save money”

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Posted 3 months ago

“Quick & easy to navigate the website & a good range of options & quotes.”

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Posted 3 months ago

“very quick and I got what I needed at a much cheaper price”

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Posted 3 months ago

“Simple to use done the job”

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Posted 3 months ago

“Unable to contact and get some answers. Not happy with the service you. Provide.”

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Posted 3 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,655 reviews