Name: Confused.com - Home Insurance
Rating: 4.57

“Not very impressed with this service at all, - I will not be using it again. I spent an entire morning pressing buttons, talking to a dumb machine which ultimately offered up just 3 Insurance Companies, all of which were far more expensive than the quote from my existing insurer. Your website is far too complex, and difficult to use when it comes to saving / re-accessing quotes, due to the laborious process of security passwords. A complete waste of my time !!”

Helpful Report

Posted 11 months ago

Hello Ray, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 11 months ago

“Home insurance part was Ok but then I was invited to claim a reward which I did (£20 Halfords voucher) and have received nothing. Not good.”

Helpful Report

Posted 11 months ago

Hello Martin, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 11 months ago

“I’ve chosen my policy holder on several occasions over several days and it keeps crashing out with no insurance purchased. Tried contacting Admiral to no avail either!”

Helpful Report

Posted 11 months ago

Hello Anne, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 11 months ago

“Nononononono”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 11 months ago

“This review form asks me if I bought contents insurance from 'Lemonade Ace', no one else, which tells it's own story. Information is very badly presented with absolutely no information about what each company includes in their policies. Also the number of spam emails I received after I had to create an account to get basic information increased dramatically. Probably just a coincidence though. I'll do my own research in future.”

Helpful Report

Posted 11 months ago

Hello Tim, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you've had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 11 months ago

“I was very confused.”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 11 months ago

“The qutes provided are vastly diffrent from those given when transfered to the websites. Like 20% diffrent. Not a good look. Won't use again”

Helpful Report

Posted 11 months ago

Hello Kenneth, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Kenneth. We hope to hear from you soon. Jess, Confused.com Representative

Posted 11 months ago

“did not pay cashback on purchase”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 11 months ago

“Confused was easy to use however when I then selected the insurer and went to their page didn't work, tried several times. I ended up going elsewhere.”

Helpful Report

Posted 11 months ago

Hello Pavan, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 11 months ago

“No response after providing the info”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I'm sorry to hear. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“I had been given £274 for home insurance then when went to insurance company website were charging £363. So be careful”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 11 months ago

“Got quote with Admiral tried to pay online but failed called back next day and the quote had gone up. After deciding to continue with quote was told there had been a mistake and it had gone up another £100 so just renewed with original company I was with last year overall disappointed as would of liked the voucher and coffee! Maybe next year”

Helpful Report

Posted 11 months ago

Hello Colin, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. Lastly, the time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 11 months ago

“The insurance was difficult to find out just what was covered. We used the chat and was given a quote of £80.000 for a home freezer contents. Decided to give this one a miss as we said we were not a commercial freezer or supermarket. We only have four small drawers in freezer.”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. I'm sorry to hear. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 11 months ago

“You are well named. I was completely confused over how to take up one of the offers you made: confusion compounded by the various gimmicky 'giveaways ' you ran instead of answering my problem.”

Helpful Report

Posted 11 months ago

Hello Jack, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 11 months ago

“Could not answer a question so couldn’t complete form”

Helpful Report

Posted 11 months ago

Hello Marlene, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“No customer care !!!”

Helpful Report

Posted 11 months ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“Still awaiting my confused .com reward...NOT impressed”

Helpful Report

Posted 11 months ago

Hello Christopher, Thank you for leaving your review. I can see you claimed your Confused.com reward on 28/08/2024 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Ka, Confused.com Representative

Posted 11 months ago

“Qqqqqqqqqqqqq1”

Helpful Report

Posted 11 months ago

Hello David, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 11 months ago

“Confused by confused.com as their renewal quotes all significantly higher than the existing policy renewal.”

Helpful Report

Posted 11 months ago

Hello Simon, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 11 months ago

“I completed a quote request honestly and stated that I had made a claim for subsidence and was quoted £458.73. When I tried to buy the policy it said I need to call the insurer (intelligent Insurance) which I did only to be told the policy was now £1978.09”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews