Hello Peter,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Peter. We hope to resolve this for you soon.
Ka, Confused.com Representative
“It seems like a scam. At first, Confused.com offered a reward for purchasing a policy through their platform. However, after I bought the policy, they removed my rewards without any notice or email communication.
It appears that they often inflate policy prices and then offer a £20 gift card as an incentive. That’s exactly what happened to me, and later, all my rewards were removed without explanation.
Please be cautious — this feels misleading and unfair to customers.”
Hi Yash,
Thank you for leaving your review. I’m sorry to hear you feel this way.
I have reviewed your details and I can see you received one of your Confused.com Rewards and the other Confused.com Reward is currently being verified and a follow up response will be issued within 3-14 working days.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m very sorry for any inconvenience this has caused you.
Ka, Confused.com Representative
“I used Confused.com for the first time this year. I got my car insurance renewal through them and later Home and Contents insurance.
It was really easy to find the lowest cost for both and significantly below my current best offers. So it saved me a lot of time and money, and I even got a reward.”
Hello,
Thank you for leaving your review.
I’m unable to locate a claim for a Confused.com reward under your email address.
To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form.
I hope this helps!
Ka, Confused.com Representative
“I had never had any sensible responses to confused home insurance enquiries. the system appeared more streamlined this year and I easily found someone who offered a deal at 1/3 of my current quote. I actually wet with a quote of 1/2 of my existing. My existing insurer has been taking the proverbial for the last 5 years! hey state that the price offered is the lowest and best they can do. They answered in Ai sentences and took no notice of my complaints year on year.”
