“Easy website to navigate through, transparent information, quick process. Purchased my home insurance via the website, as it offered the most favourable options. Thank you”
“Easy to navigate and the best price from the 3 comparison sites I checked. Also I get a £20 just eat voucher and Greggs coffee! A bonus I didn’t know about until I’d purchased my insurance!”
“Easy to use,but had problems with sheilas wheels not allowing me to use my email address for both existing policy and renewal policy, so i changed to another company.”
“The prices first quoted rose when details were checked. As different insurance companies use different policy summaries it takes a lot of time to get the the detail of the right cover.”
“Not through confused as the link failed and said there was a problem.
I have to telephone them and waste 30 mins on the phone repeating lol the details.”
Hello Neil,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We are glad to hear you have contacted your chosen insurer.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Ka, Confused.com Representative
