Hello Gary,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Ka, Confused.com Representative
“It was a straightforward service. It worked for me. I had already consulted Which? on their recommended providers so Confused's recommendations coincided with those. A no brainer as they say.”
“I use this comparison site alongside others to check for prices at the time of renewal of my home insurance. On this occasion, my existing insurer offered better value than the best quote found on this site. It's still worth checking though!”
“Website was easy to use. Details remembered from previous year. A range of deals was listed, had to be careful to select deals offering like with like on my existing insurance. Used the price to try to negotiate with existing insurer, with whom I'm very happy with their service, but they wouldn't come far enough, so picked one from the list with similar coverage. Happy”
“Realised I didn’t claim the rewards for my last house insurance 2024/25 when I applied for my new insurance 25/26 informed that I couldn’t get rewards for 24/25 as I had applied for 25/26 ?”
“Easy to look at quotes for house insurance as we have been with the same company for nearly 25 years we decided to have a look at other companies we are very pleased to go with another insurance company and have more cover for less cost”
“Used it for house and contents insurance and saved £150 on premium. Which only recommends 2 insurance companies this year. mine is not one of them. I have not claimed on insurance for many years so I cannot say if this reduction in premium is a good buy if I need to make a claim. How do we know what is best value ?”
