Name: Confused.com - Home Insurance
Rating: 4.57

“Bought and paid for home insurance with John Lewis Gold. They have taken payment but no acknowledgment, no email. Will phone them Monday.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 1 year ago

“Not as easy as other sites to negotiate”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“The search on Confused.com showed some really good rates, but once I tried to use them, it turned out the rates showed were not the final values, some even 5X more and this was without changing any of the information or selecting any extras.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 year ago

“I use Confused for rewards, as prices are often very comparable with other search agents. However after completing the purchase I'm now unsure if I will receive my requested 'reward' as i have car insurance through you!”

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Posted 1 year ago

Hello Brian, Thank you for leaving your review. I can see you claimed your Confused.com reward on 01/03/2024 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Ruby, Confused.com Representative

Posted 1 year ago

“Although the prices are reasonable, many of the companies I don’t know and the excees on the policies are very high. This is why I chose to go with a company outside of confused.com”

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Posted 1 year ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Get sent reminders but the offers from the various insurance companies run out before renewal dates.”

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Posted 1 year ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ruby, Confused.com Representative

Posted 1 year ago

“Still awaiting a response. Set-up did not work as supposed to.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“Easy to manage”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We appreciate your feedback. Thank you for using Confused.com. We hope to see you again soon! Lauren, Confused.com Representative

Posted 1 year ago

“I expect that next year I will be unable to afford the minimum house insurance cost due to the vast increase in renewal premiums”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 year ago

“Although easy to get snapshot of price renewals, having added specific items to be insured, when then transfered to the actual insurers website, many of these weren't carried across, so the price quoted on Confused was no longer relevant. In short, I had to call the insurer and negotiate an accurate quote, making the process of using Confused unnecessary.”

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Posted 1 year ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“I thought I’d bought home insurance with Tesco for starting 8th February but haven’t had confirmation that it is bought”

Helpful Report

Posted 1 year ago

Hello Roslyn, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact Tesco Bank directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 1 year ago

“misleading prices un clear questions eg hard to finfd occupation eeded in list”

Helpful Report

Posted 1 year ago

Hello Sunil, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 year ago

“Gave me a price and reference number clicked on it and went to the company who “unknown reference” had to fill in another form answering exactly the same - much higher price than stated with confusing.com”

Helpful Report

Posted 1 year ago

Hello James, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, James. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 year ago

“Very poor choice”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 year ago

“I was confused”

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Posted 1 year ago

Hello Timothy, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Can find cheaper deals on other sites”

Helpful Report

Posted 1 year ago

Hello Robert, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 year ago

“Difficult to use and final costs requested were much higher than the figure quoted in confused.com. Bought though a insurer’s phone enquiry line as it was helpful to discuss with a person”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 year ago

“I’m waiting for my £25 voucher”

Helpful Report

Posted 1 year ago

Hello Phillip, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 1 year ago

“Expensive”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 year ago

“Somethings changed as not as easy to use as it used to get, will probably go direct to suppliers in future.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews